Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Broken, faulty, and messy
on April 1, 2023
Posted by: Needeen
from CA
I was gifted this from my husband Feb 2021. It was constantly plagued by the orange blinking light and water coming out of the bottom of the machine. Seems to be a very common issue with this line of machines. I cleaned the unit weekly and after descaling (what an arduous process!) one time, I had more issues. I spent 10 or so hours troubleshooting and disassembling the machine (it was out of warranty) to see if there were any obvious signs of fault. The overflow had backed up. I cleaned it out and still orange blinky button. The machine could go through a cleaning cycle but not read a pod to brew.
Stay far away from this particular line. Also, the entire bottom inside the machine was caked in coffee grounds and coffee residue from where it had been leaking. Definitely not safe!!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, April 4, 2023
Thank you for your review, Mary. We are certainly disappointed to hear of your machine troubles, and we hope you know that we are always here to help. Despite your warranty status, we offer a lifetime of comprehensive troubleshooting. Machine experts are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Does not last
on April 1, 2023
Posted by: Mafk
from Michigan
We’ve had three that all stopped working after about three months. Great up until that point! But soooooo unreliable and short-lived. Choose a different model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall S, Customer Service , April 3, 2023
Hello and thank you for your review, Mark. We are dismayed to learn of your experience with our VertuoNext machine. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance, so please do not hesitate to contact us through our toll-free number, 800-562-1465 for machine assistance. We look forward to assisting you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome Machine ....
on March 31, 2023
Posted by: Dilo67
from San Fernando CA
[This review was collected as part of a promotion.] I bought this as a housewarming gift. I love mine and wanted to gift it to a good friend. we especially love the carafe! Great option when we need an extra drink..
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best Coffee
on March 31, 2023
Posted by: Bob13
from Oregon
[This review was collected as part of a promotion.] Have been using Nespresso for years. Love the ease and taste.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coffee has changed forever!
on March 30, 2023
Posted by: denisej26
from Houston, TX
[This review was collected as part of a promotion.] My boyfriend gifted me a Nespresso Vertuo Next for Christmas last year and it’s been the best thing ever! Coffee is great now! My own mini coffee shop better than Starbucks! I had to replace my machine once but customer service was so helpful and attentive!!! Especially at 1am in the morning!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Faulty model
on March 30, 2023
Posted by: Disappointed
from Houston, TX
First one broke in 3 months (stopped recognizing pods). A replacement was sent that had the same problem within 6 months.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall S, Customer Service , April 3, 2023
Hello, and thank you for your review. We are dismayed to learn of your experience with our VertuoNext machine. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance, so please do not hesitate to contact us through our toll-free number, 800-562-1465 for machine assistance. We look forward to assisting you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Better than Previous Versions
on March 29, 2023
Posted by: Derrick
from Hopkins Minnesota
[This review was collected as part of a promotion.] We put our last machine through about 5,000 cups of coffee and it was time for a new one. This machine is improved and works great!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to Use!!
on March 28, 2023
Posted by: C Nina
from Tracy, CA
[This review was collected as part of a promotion.] This machine makes a perfect cup every time, whether you choose a shot of espresso or a cup of coffee. It is simple to set up and start using. The quality of the coffee is great! I can’t believe I’ve waited this long to try it. Life is too short for bad coffee!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA