Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Birthday Gift
on April 4, 2023
Posted by: BlessedMama
from Huntington, IN
Received this as a birthday gift and I absolutely love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love my new machine ☕️
on April 4, 2023
Posted by: Rach
from Cape Cod
[This review was collected as part of a promotion.] Bought this to replace my first machine that lasted over 10 years! Love how sleek and quiet it is!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Fantastic espresso machine
on April 4, 2023
Posted by: Jon21
from California,CA
[This review was collected as part of a promotion.] I absolutely love my Nespresso it allows me to have delicious coffee at home with ideas coming from other sources or Nespresso themselves it's simple to use and looks amazing and feels like a very well made machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Get a different one to save your mornings
on April 4, 2023
Posted by: achid
from Chesapeake VA
Worked for about 10 months. Had to get a replacement because it stopped working. Company sent replacement which worked for about a month and is no longer working. Get a different nespresso this one isnt worth the headache every morning and wondering if it is going to work or not.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , April 8, 2023
We are disappointed to learn that your second Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Works until it brakes (1-2 years max lifetime)
on April 4, 2023
Posted by: Ali
from MD
works great and makes great coffee, until it works!! frequent software and hardware issues reported, i have had two of these both similar issues including not detecting the pod, not brewing, different blinking-colored lights (blue light green, etc.) it seems this design has a lifetime of 1-2 years max until it breaks down and not be able to brew coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, April 5, 2023
Hello Ali. We appreciate your honest review, and we are certainly disappointed to hear this. All machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Give us a call at 800-562-1465, and one of our machine experts would be happy to assist you with comprehensive troubleshooting services.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Significant downgrade from VirtuoPlus
on April 4, 2023
Posted by: SnohomishCoffee18
from Snohomish, WA
I previously owned the VertuoPlus until it gave out after 2 years. I thought getting the Vertuo Next was going to be the next step up. Wrong. It's a significant downgrade from the VirtuoPlus. Some of the inconveniences this model has compared to the Plus include: 1) The space between cup shelf and the nozzle is smaller, so now my larger mugs won't fit. Taking the holder off and putting the cup on the counter isn't a help, as the coffee nozzle is too close to the machine and drips it down the side of the larger mug 2) The water tank is significantly smaller 3) Machine feels cheap and rickety, and always feels like its one lid close away from falling apart. 4) The pods drop into a much smaller holder 5) The holder of the empty pods is disgusting. It is virtually impossible to dump it out without getting coffee grounds or black liquid everywhere. Whoever designed it clearly never tried emptying it before putting it on the market. Overall this model looks sleek, but is a significant step backward for a company we have loved for years. We have heard very similar complaints from 2 other friends who also purchased this model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, April 5, 2023
Hello, and thank you for your honest feedback. We will share this with our product development team. Should you need any technical assistance with your machine, give us a call at 800.562.1465, and one of our experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the machine
on April 3, 2023
Posted by: Bucky
from Charlevoix, MI
[This review was collected as part of a promotion.] Nespresso has great customer service. Recommend to everyone
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
My 1st Nespresso
on April 2, 2023
Posted by: Stina36
from California
[This review was collected as part of a promotion.] I’m so happy with my Nespresso!! I usually have to drink sweet coffee and now I don’t I just needed a smoother better tasting coffee with the right h20!! I’m hooked on the variety of flavors and the Limited Kona Coffee
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA