Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
2
Works until it brakes (1-2 years max lifetime)
on April 4, 2023
Posted by: Ali
from MD
works great and makes great coffee, until it works!! frequent software and hardware issues reported, i have had two of these both similar issues including not detecting the pod, not brewing, different blinking-colored lights (blue light green, etc.) it seems this design has a lifetime of 1-2 years max until it breaks down and not be able to brew coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, April 5, 2023
Hello Ali. We appreciate your honest review, and we are certainly disappointed to hear this. All machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Give us a call at 800-562-1465, and one of our machine experts would be happy to assist you with comprehensive troubleshooting services.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Significant downgrade from VirtuoPlus
on April 4, 2023
Posted by: SnohomishCoffee18
from Snohomish, WA
I previously owned the VertuoPlus until it gave out after 2 years. I thought getting the Vertuo Next was going to be the next step up. Wrong. It's a significant downgrade from the VirtuoPlus. Some of the inconveniences this model has compared to the Plus include: 1) The space between cup shelf and the nozzle is smaller, so now my larger mugs won't fit. Taking the holder off and putting the cup on the counter isn't a help, as the coffee nozzle is too close to the machine and drips it down the side of the larger mug 2) The water tank is significantly smaller 3) Machine feels cheap and rickety, and always feels like its one lid close away from falling apart. 4) The pods drop into a much smaller holder 5) The holder of the empty pods is disgusting. It is virtually impossible to dump it out without getting coffee grounds or black liquid everywhere. Whoever designed it clearly never tried emptying it before putting it on the market. Overall this model looks sleek, but is a significant step backward for a company we have loved for years. We have heard very similar complaints from 2 other friends who also purchased this model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, April 5, 2023
Hello, and thank you for your honest feedback. We will share this with our product development team. Should you need any technical assistance with your machine, give us a call at 800.562.1465, and one of our experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the machine
on April 3, 2023
Posted by: Bucky
from Charlevoix, MI
[This review was collected as part of a promotion.] Nespresso has great customer service. Recommend to everyone
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
My 1st Nespresso
on April 2, 2023
Posted by: Stina36
from California
[This review was collected as part of a promotion.] I’m so happy with my Nespresso!! I usually have to drink sweet coffee and now I don’t I just needed a smoother better tasting coffee with the right h20!! I’m hooked on the variety of flavors and the Limited Kona Coffee
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broken, faulty, and messy
on April 1, 2023
Posted by: Needeen
from CA
I was gifted this from my husband Feb 2021. It was constantly plagued by the orange blinking light and water coming out of the bottom of the machine. Seems to be a very common issue with this line of machines. I cleaned the unit weekly and after descaling (what an arduous process!) one time, I had more issues. I spent 10 or so hours troubleshooting and disassembling the machine (it was out of warranty) to see if there were any obvious signs of fault. The overflow had backed up. I cleaned it out and still orange blinky button. The machine could go through a cleaning cycle but not read a pod to brew.
Stay far away from this particular line. Also, the entire bottom inside the machine was caked in coffee grounds and coffee residue from where it had been leaking. Definitely not safe!!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, April 4, 2023
Thank you for your review, Mary. We are certainly disappointed to hear of your machine troubles, and we hope you know that we are always here to help. Despite your warranty status, we offer a lifetime of comprehensive troubleshooting. Machine experts are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Does not last
on April 1, 2023
Posted by: Mafk
from Michigan
We’ve had three that all stopped working after about three months. Great up until that point! But soooooo unreliable and short-lived. Choose a different model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall S, Customer Service , April 3, 2023
Hello and thank you for your review, Mark. We are dismayed to learn of your experience with our VertuoNext machine. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance, so please do not hesitate to contact us through our toll-free number, 800-562-1465 for machine assistance. We look forward to assisting you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome Machine ....
on March 31, 2023
Posted by: Dilo67
from San Fernando CA
[This review was collected as part of a promotion.] I bought this as a housewarming gift. I love mine and wanted to gift it to a good friend. we especially love the carafe! Great option when we need an extra drink..
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best Coffee
on March 31, 2023
Posted by: Bob13
from Oregon
[This review was collected as part of a promotion.] Have been using Nespresso for years. Love the ease and taste.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA