Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
4
GREAT MACHINE, LOVE IT!
on April 6, 2023
Posted by: SpiritWarrior
from NEW JERSEY
I purchased this machine as a bundle for myself at BBB where the price was just right. At the time, I was a new Nespresso owner. I have owned this model for 5 months now and haven't had a problem with its functions. The coffee or espresso are always hot, the pod holder is easy to use and easy to clean. I always use bottled water in the tank, never tap water due to the high mineral content. The only thing I can nitpick is that I can't use a mug. So I use a cup, large enough to hold 7.7 oz as I don't use milk. I use it several times a day and I have a generic cover to keep it dust-free. I wish Nespresso would make a chic cover! So far I have no problems and would recommend.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee machine ever!
on April 5, 2023
Posted by: Rulas
from Pasadena
[This review was collected as part of a promotion.] Great design, awesome coffee selection, no acidity issues and great price!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Enjoying it so far!
on April 5, 2023
Posted by: ALW 730
from St. Paul, MN
[This review was collected as part of a promotion.] Loving my new nespresso machine. I wanted this one for its size. It fits nicely under my cabinets.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Love the coffee, HATE the machine
on April 4, 2023
Posted by: Michael Bolton and Samir
Same as everyone else, the coffee and Vertuo Next is great until it drives you so insane you want to reenact the scene from Office Space and smash the machine in a field with a baseball bat. Don't buy if caffeine withdrawal and orange blinking lights raises your blood pressure.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , April 8, 2023
Thank you for your review. We are disappointed to learn your Vertuo Next did not meet your expectations. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Birthday Gift
on April 4, 2023
Posted by: BlessedMama
from Huntington, IN
Received this as a birthday gift and I absolutely love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love my new machine ☕️
on April 4, 2023
Posted by: Rach
from Cape Cod
[This review was collected as part of a promotion.] Bought this to replace my first machine that lasted over 10 years! Love how sleek and quiet it is!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Fantastic espresso machine
on April 4, 2023
Posted by: Jon21
from California,CA
[This review was collected as part of a promotion.] I absolutely love my Nespresso it allows me to have delicious coffee at home with ideas coming from other sources or Nespresso themselves it's simple to use and looks amazing and feels like a very well made machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Get a different one to save your mornings
on April 4, 2023
Posted by: achid
from Chesapeake VA
Worked for about 10 months. Had to get a replacement because it stopped working. Company sent replacement which worked for about a month and is no longer working. Get a different nespresso this one isnt worth the headache every morning and wondering if it is going to work or not.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , April 8, 2023
We are disappointed to learn that your second Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA