Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Your Coffee Will Be There for You!
on April 8, 2023
Posted by: LABluebike
from Los Angeles
[This review was collected as part of a promotion.] The ordering process with Nespresso is easy and the home delivery promptness is outstanding!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Super versatile!
on April 8, 2023
Posted by: Mamato3
from Oregon
[This review was collected as part of a promotion.] I got this for Christmas, I have used it daily if not multiple times a day since! It’s perfect every time, there is no guess work. The pods are super simple to use and you can make so many different sizes.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Didn't work, replacement didn't work
on April 7, 2023
Posted by: mrbean666
from Philadelphia, PA
We ended up returning ours because of the constant problems. Felt bad returning it too, as this was a birthday gift from my wife. But this machine was having issues so frequently, probably more than 50% of the time.
Nespresso even sent us a replacement, which was great customer service, but the replacement had the same issues. The device would randomly just fail to make coffee, and none of the suggestions for resetting it or cleaning it ever permanently resolved the issues. You could clean it and it MIGHT make a coffee for you, but even then, the next coffee would fail. Occasionally, it would fail and then upon resetting (or whatever the term was) start spitting out hot water. It was a real headache, and while customer service offered to send us a second replacement (third unit), we decided we'd rather not deal with the hassle.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, April 10, 2023
Thank you for the review. We stand behind our machines and offer a lifetime of comprehensive troubleshooting along with at least a one-year warranty. We are always here to help at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on April 7, 2023
Posted by: Mdereza
from Napa California
[This review was collected as part of a promotion.] I bought this a month ago. I was due for a new machine. I had one of the old machines it lasted 6 years. I was due for a new nespresso machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great Gift
on April 7, 2023
Posted by: Andrew
from Santa Barbara, CA
My mom got this as a gift for Christmas over a year ago, works great despite a new leak coming from the bottom of the machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
My WOW moments.
on April 6, 2023
Posted by: HappyCoffeeCup
from Florida
[This review was collected as part of a promotion.] I recently bought the VERTUO Next which I am in love with. My first WOW moment was after placing my machine order, I was told delivery would be 3-5 days, I received it in 2 day! My second WOW moment, east setup for first use. Finally WOW moment, experiencing/indulging my first cup of coffee; the aroma was amazing, preparing my taste buds to the rich smooth, creamy coffee, pure satisfaction!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best Everyday Home Machine (Barista approved)
on April 6, 2023
Posted by: Noodle
from LA, California
[This review was collected as part of a promotion.] I have had my machine for over a year and I love it. Worth every Penny and helps you save money on coffee everyday, while enjoying great tasting caps, lattes, and drip coffees.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great concept!
on April 6, 2023
Posted by: Mpls
from Minneapolis
[This review was collected as part of a promotion.] I bring my Nespresso with me on trips and bought this one because it’s smaller. Great size!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA