Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
great quality
on April 10, 2023
Posted by: Susan
I like this machine but I had to have mine replaced a few times. Outside of having to replace it, I quality of the coffee is amazing. Overall I like the machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious Coffee
on April 10, 2023
Posted by: JoJo
from New Jersey
[This review was collected as part of a promotion.] I bought this machine a month ago and I absolutely love it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Pass on this unit
on April 9, 2023
Posted by: Ron W
from Michigan
I bought this unit and within 4 months died. A replacement was sent that was also defective. I have since switched units.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, April 10, 2023
Thank you for your review, Ron. We certainly understand your frustration, and we look forward to finding a satisfactory solution. All machines are covered by at least a one-year warranty, and a lifetime of comprehensive troubleshooting. We're glad to hear that you've received a different machine, and we hope you'll continue to reach out if you have any other issues. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy
on April 9, 2023
Posted by: Tjl
from Chicago
I bought this machine 4 days ago and have only been able to have 2 coffees. Machine gets an error that it is too hot on the first use. Called nespresso they walked me through a reset. Made one coffee after the reset then stopped again. They told me it was due either cleaning or descaling. Apparently new machines require scaling and or cleaning after first use.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, April 10, 2023
Thank you for your response, Todd. We certainly understand your frustration, and we look forward to finding a satisfactory solution. All machines are covered by at least a one-year warranty, and a lifetime of comprehensive troubleshooting. If you'd like to escalate the situation, and speak to an expert, please call us at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Your Coffee Will Be There for You!
on April 8, 2023
Posted by: LABluebike
from Los Angeles
[This review was collected as part of a promotion.] The ordering process with Nespresso is easy and the home delivery promptness is outstanding!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Super versatile!
on April 8, 2023
Posted by: Mamato3
from Oregon
[This review was collected as part of a promotion.] I got this for Christmas, I have used it daily if not multiple times a day since! It’s perfect every time, there is no guess work. The pods are super simple to use and you can make so many different sizes.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Didn't work, replacement didn't work
on April 7, 2023
Posted by: mrbean666
from Philadelphia, PA
We ended up returning ours because of the constant problems. Felt bad returning it too, as this was a birthday gift from my wife. But this machine was having issues so frequently, probably more than 50% of the time.
Nespresso even sent us a replacement, which was great customer service, but the replacement had the same issues. The device would randomly just fail to make coffee, and none of the suggestions for resetting it or cleaning it ever permanently resolved the issues. You could clean it and it MIGHT make a coffee for you, but even then, the next coffee would fail. Occasionally, it would fail and then upon resetting (or whatever the term was) start spitting out hot water. It was a real headache, and while customer service offered to send us a second replacement (third unit), we decided we'd rather not deal with the hassle.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, April 10, 2023
Thank you for the review. We stand behind our machines and offer a lifetime of comprehensive troubleshooting along with at least a one-year warranty. We are always here to help at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on April 7, 2023
Posted by: Mdereza
from Napa California
[This review was collected as part of a promotion.] I bought this a month ago. I was due for a new machine. I had one of the old machines it lasted 6 years. I was due for a new nespresso machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA