Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
First class coffee
on April 11, 2023
Posted by: Bubbac
from Reno, NV
[This review was collected as part of a promotion.] The Next makes a superior cup of coffee, espresso and double espresso. So easy and convenient to use. I have two places and I have a Next in both locations. Better coffee than SB and much more economical.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT PURCHASE
on April 11, 2023
Posted by: Kourtleeh
from Naperville, IL
I’ve gone through two of these machines in the last two years now and suffice to say this is a terrible model. The original very vertuo with the automatic lid worked perfectly at my mom’s, she’s never had an issue and she’s had hers for 4+ years. The first time I had to replace this version was when a waterline broke (I was in the phone with customer service troubleshooting, the machine leaked coffee every time I made a cup). Now the replacement machine they sent can’t make more than one cup of coffee before overheating, and it only makes 1/4 cup with a regular 7 oz pod. I even got the beautiful and pricier copper version of this machine, still works terribly. Do NOT purchase this model. Service via coffee pods / shipping and other Nespresso items are great, so I want to be clear this is not a knock on Nespresso itself but just this model of their vertuo line of machines.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the features
on April 10, 2023
Posted by: ImaMess
from Northeast Georgia
[This review was collected as part of a promotion.] I absolutely love the adjustable cup height tray. The slimness of the machine is so nice. The choice of colors and styles is marvelous.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great features!
on April 10, 2023
Posted by: Coffeelove7
from Irvine, Ca
[This review was collected as part of a promotion.] Love everything about it! Especially love the recycling program for the pods.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
great quality
on April 10, 2023
Posted by: Susan
I like this machine but I had to have mine replaced a few times. Outside of having to replace it, I quality of the coffee is amazing. Overall I like the machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious Coffee
on April 10, 2023
Posted by: JoJo
from New Jersey
[This review was collected as part of a promotion.] I bought this machine a month ago and I absolutely love it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Pass on this unit
on April 9, 2023
Posted by: Ron W
from Michigan
I bought this unit and within 4 months died. A replacement was sent that was also defective. I have since switched units.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, April 10, 2023
Thank you for your review, Ron. We certainly understand your frustration, and we look forward to finding a satisfactory solution. All machines are covered by at least a one-year warranty, and a lifetime of comprehensive troubleshooting. We're glad to hear that you've received a different machine, and we hope you'll continue to reach out if you have any other issues. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy
on April 9, 2023
Posted by: Tjl
from Chicago
I bought this machine 4 days ago and have only been able to have 2 coffees. Machine gets an error that it is too hot on the first use. Called nespresso they walked me through a reset. Made one coffee after the reset then stopped again. They told me it was due either cleaning or descaling. Apparently new machines require scaling and or cleaning after first use.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, April 10, 2023
Thank you for your response, Todd. We certainly understand your frustration, and we look forward to finding a satisfactory solution. All machines are covered by at least a one-year warranty, and a lifetime of comprehensive troubleshooting. If you'd like to escalate the situation, and speak to an expert, please call us at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA