Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
2
Leaks after a year!
on April 16, 2023
Posted by: TWilcox
from Colorado
After a years worth of use it started leaking and trouble shooting didn’t help. As well as weekly cleaning. It was amazing up until this.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Buy something else.
on April 16, 2023
Posted by: CE
from Ky
Machine has been a nightmare.
It no longer pulls in water and after troubleshooting we still have a non functioning machine.
I would purchase a different machine after all the issues we have had.
Nespressos only solution is to troubleshoot some more.
It no longer pulls in water and after troubleshooting we still have a non functioning machine.
I would purchase a different machine after all the issues we have had.
Nespressos only solution is to troubleshoot some more.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, April 17, 2023
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Absolutely terrible machine!
on April 16, 2023
Posted by: RickMpls
from Minneapolis, MN
As a long-time and devoted Nespresso fanboy, I bought this machine some time ago and it worked for a while, but now, after a brief hiatus, it flashes a double orange light. I try to descale it, but it won't even let me! I search the internet for help and discover that many people are apparently having a similar issue. I try to factory reset, but it won't let me because I need to descale, but can't because it doesn't recognize the insanely complicated descale kabuki dance I'm trying and failing to perform.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, April 17, 2023
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointed
on April 16, 2023
Posted by: MrsBankes
We got our first machine as a wedding shower gift. After 8 months the machine died. They sent us a new one and less than 2 months later this one is also dead. I am so disappointed as I had one of the older machines and it was amazing!!! But these newer models don't last. It doesn't make sense to me.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, April 17, 2023
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible
on April 15, 2023
Posted by: Tracy
Hands down the WORST machine. Our 4th one died today after only having for 5 months. It’s too bad they can’t figure out how to build a machine that works. Do NOT buy. Not worth the heart ache.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, April 17, 2023
Hi Tracy. Thank you for your review. We are dismayed to learn your Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don't buy.
on April 14, 2023
Posted by: Cafemom
We purchased this machine and it went kaput within a week.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great quality coffee maker!
on April 13, 2023
Posted by: Bryan
from Texas
[This review was collected as part of a promotion.] I love my Nespresso Vertuo Next! From the crema on top to the rich flavor, it is hard to make coffee any other way at my house. The machine is rather quiet and makes coffee much quicker than a drip system. I have not tried a carafe yet, but anything from a single espresso to double espresso to a cup is quick and easy. I would definitely recommend this Nespresso machine to anyone looking for an upgrade.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Not the best
on April 13, 2023
Posted by: Steph
[This review was collected as part of a promotion.] I returned it , went for an older model due to the quality of the machine .
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , April 14, 2023
Thank you for your review. If you have any additional concerns or questions please visit Nespresso.com/help or contact us at 800-562-1465. We are available 24 hours a day 7 days a week.
Written by a customer while visiting Nespresso USA