Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Very pretty machine- Love the Rose gold!
on April 28, 2023
Posted by: Juli
from Arkansas
[This review was collected as part of a promotion.] Great machine! Compact and slim. Makes great coffee every time!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not a great design
on April 27, 2023
Posted by: SueMT
from Missoula, MT
I am a long time Nespresso owner and loved it so much that I bought a smaller one to use at work. Big mistake. There are some design issues that are a problem. First: the latch is extremely difficult to use requiring quite a bit of force to press it down and secure it. Second: the cup shelf is small and does not fit a regular sized coffee cup, in fact they slide right off. Simple solution would be to remove the shelf and put the cup on the table top. Wrong. The bottom of the unit has a small rim that does not allow you to put the cup right next to the machine, causing it to sometimes dispense coffee onto the counter and not directly into the cup. Third: when closing the lid you many times get the red light of death, which means you have to unplug it and start again. Save yourself headaches and opt for a larger one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service , April 28, 2023
We're sorry to hear that you've been disappointed with the design of your Vertuo Next. If we can answer any questions or provide support please feel free to reach out to us at 1-800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Loving My Vertuo Next
on April 24, 2023
Posted by: Rae
from Dallas TX
[This review was collected as part of a promotion.] I have had the Vertuo next for a few months and have enjoyed it so much that I recently purchased one for my father as a birthday present. This machine is a really convenient size and easy to use. The coffee definitely tastes better when you frequently run the water cycle but other than that it's so easy to maintain.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Machine
on April 24, 2023
Posted by: Kelly C
from Maryland
[This review was collected as part of a promotion.] We decided to move away from Kruig and purchased a new Vertuo Next. We love it!! I like the carafe and larger size offerings.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great coffee, poorly designed machine
on April 24, 2023
Posted by: kspeight
from Los Angeles, CA
Bought this machine 3 months ago. Makes great coffee. Does need to be cleaned regularly which is no problem.
The low star rating is due to the extremely difficulty to open and close latch. Been trying ti figure out why my thumb is sore and bruised. It’s from injury due to this machine. The machine should not require so much force to to make 2-3 cups of coffee per day.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, April 25, 2023
Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine, however, are finding it difficult with closing and opening your machine. We recommend speaking with our Machine Experts to determine a resolution with managing your Vertuo Next machine. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 1-800-562-1465. Please don’t hesitate to contact us. We’re available 7 days a week between 8am – 10pm for your convenience. We look forward to you enjoying the many Vertuo blends, while you continue your coffee journey with Nespresso.
Written by a customer while visiting Nespresso USA
Customer Rating
1
The worst
on April 24, 2023
Posted by: Caffiend
from Virginia
This one is awful. Fails after a few months. Been thru multiple units. Not sure why they still sell it. It doesnt work half the time and when it finally does it leaks coffee all over the place from the bottom. Running the weekly rinse cycle and descaling regularly doesnt prevent it from malfunctioning. I stayed on top of it after the first one failed but it still had the same problems. AVOID!
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, April 25, 2023
Thank you for your review. We are dismayed to learn you’ve been experiencing issues with your Vertuo Next machine. Furthermore, we do realize you’ve contact us regarding your experiences. However, your machine does come with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We recommend contacting our Machine Experts at a time that is convenient for you. We have repair and replacement options via our Assistance Service Program. I’m sure our Machine Experts can offer some other options that may work for you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great features.
on April 23, 2023
Posted by: Cyndiod33
from Long Island NY
[This review was collected as part of a promotion.] It is easy to use and compact. The coffee comes out perfect every time.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee & Great look!
on April 22, 2023
Posted by: Di23
from Baltimore, MD
[This review was collected as part of a promotion.] So simple, so easy and makes great coffee in a variety of sizes.
Overall, I love it and use it daily!
Overall, I love it and use it daily!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA