Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
DO NOT!!! LITERALLY PICK ANY OTHER MACHINE!!!
on April 30, 2023
Posted by: Rurfug
from Westchester, NY
I bought this product three months ago and was so excited. After a month of semi-regular use, we began to have issues. Now the machine needs to be factory reset every time we want to make an espresso. Not to mention it is extremely loud. We will be replacing this with another machine, please do not waste your money on this one!!!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, May 1, 2023
Thank you for your review, Rurfug. We’re disappointed to learn that your Vertuo Next machine is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Troubleshooting your machine allows us to correctly diagnose the issue with your machine and find the appropriate resolution. At your convenience and when you are near your machine, we invite you to call our toll-free phone number, 800-562-1465, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great!
on April 29, 2023
Posted by: xanyell
I use mine everyday and I love it! It is a very simple machine, there is only one button so it is very easy to use. I previously had a Keruig and the one feature I miss is that you could brew “nothing”, and it just spit out hot water. The nespresso doesn’t brew unless there is a new pod in it. Not a huge deal, but it was nice to have the option if I wanted hot water for tea, etc.
Written by a customer while visiting influenster.com
Customer Rating
1
Do not buy.
on April 29, 2023
Posted by: David W
from NYC
Lasted just over a year and died. Was out of warranty so its in a landfill now.
Not an issue with red or amber light. Started making a very loud squealing noise like the bearings were going. Eventually it froze up and would not spin the pods.
Not an issue with red or amber light. Started making a very loud squealing noise like the bearings were going. Eventually it froze up and would not spin the pods.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, May 1, 2023
Thank you for your review, David. We’re disappointed to learn that your Vertuo Next was not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. In the future, should you require any assistance with your machine, please feel free to call our toll-free phone number, 800-562-1465, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Makes good variety
on April 28, 2023
Posted by: Rtcoffee
from San Mateo CA
[This review was collected as part of a promotion.] Enjoying the pour over style that we did not previously have on our older nespresso
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Very pretty machine- Love the Rose gold!
on April 28, 2023
Posted by: Juli
from Arkansas
[This review was collected as part of a promotion.] Great machine! Compact and slim. Makes great coffee every time!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not a great design
on April 27, 2023
Posted by: SueMT
from Missoula, MT
I am a long time Nespresso owner and loved it so much that I bought a smaller one to use at work. Big mistake. There are some design issues that are a problem. First: the latch is extremely difficult to use requiring quite a bit of force to press it down and secure it. Second: the cup shelf is small and does not fit a regular sized coffee cup, in fact they slide right off. Simple solution would be to remove the shelf and put the cup on the table top. Wrong. The bottom of the unit has a small rim that does not allow you to put the cup right next to the machine, causing it to sometimes dispense coffee onto the counter and not directly into the cup. Third: when closing the lid you many times get the red light of death, which means you have to unplug it and start again. Save yourself headaches and opt for a larger one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service , April 28, 2023
We're sorry to hear that you've been disappointed with the design of your Vertuo Next. If we can answer any questions or provide support please feel free to reach out to us at 1-800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Loving My Vertuo Next
on April 24, 2023
Posted by: Rae
from Dallas TX
[This review was collected as part of a promotion.] I have had the Vertuo next for a few months and have enjoyed it so much that I recently purchased one for my father as a birthday present. This machine is a really convenient size and easy to use. The coffee definitely tastes better when you frequently run the water cycle but other than that it's so easy to maintain.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Machine
on April 24, 2023
Posted by: Kelly C
from Maryland
[This review was collected as part of a promotion.] We decided to move away from Kruig and purchased a new Vertuo Next. We love it!! I like the carafe and larger size offerings.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA