Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
2
Too loud
on May 8, 2023
Posted by: MK10
from Broomfield, CO
[This review was collected as part of a promotion.] We much prefer our Vertuo Plus over the Vertuo Next. The footprint was similar in size so the next wasn’t much smaller if at all and was way too loud. We returned it and will purchas another Vertuo Plus. Returning was very easy, thank you Nespresso.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, May 9, 2023
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us on our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee machine
on May 6, 2023
Posted by: ralphh1
We have owned a Nespresso machine for two years. We love the taste of the Vertuo pods we have invested in. We are more of double espresso shots than anything. The fact that it is so easy and accessible to brew ukir coffee without making any mess and enjoy the richness of fresh coffee is what drifted us to be a espresso consumer.
Written by a customer while visiting influenster.com
Customer Rating
5
Love it!
on May 6, 2023
Posted by: Edith
from Houston, Texas
Love the machine. Machine size is slim and perfect for my office. Large cup of coffee but still original test! Plan to buy another one.l for home.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Own multiple. Love them.
on May 5, 2023
Posted by: Jimbob
from San Diego
[This review was collected as part of a promotion.] Own a couple nespresso and love the quality. Would definitely recommend.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Delicious coffee VERY short lived
on May 5, 2023
Posted by: Pnky83
from Fredericksburg, VA
Wonderful while it works! The coffee is truly amazing, but I have a keurig that is almost 8 years okd and still works. Its not the best coffee but it does what it was bought to do. My vertuo next was purchased not even 2 years ago and its always been acting strange. It never worked with just one push of the button, the orange light of death was always there even though I ALWAYS use distilled water. About 2 weeks ago it started acting up again for what apparentlu is the last time. I unplugged and plugged, tried to descaled and I wasted several pods trying to get it to work! It just wont! And because its just ONE button there isnt much that can be done. Definitely chose a different model and to Nespresso either issue a recall and fix the issue or remove it from your catalog!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, May 6, 2023
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We understand the importance of a seamless coffee preparation experience and look forward to receiving your machine in our repair center so you can continue to enjoy your favorite Nespresso blends. The cost of shipping, repair, parts, and labor are all covered under the machine's one year warranty. We can assure you Nespresso works diligently to complete the repair process as quickly and safely as possible to get your machine back to you. If you have any questions about the repair process, please contact us anytime at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my Nespresso!
on May 4, 2023
Posted by: DMS53
from Vegas NV
[This review was collected as part of a promotion.] Had stayed with a cousin who shared her Nespresso products with me..and I can’t thank her enough! I absolutely loved the variety and flavors and convenience. I am a coffee enthusiast and have FINALLY found my dream coffee maker.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Taste good but three in a row have died in 3 years
on May 3, 2023
Posted by: rpg
The coffee tastes great while the machine is working. I’ve gone through three of these machines over the last 3 years, they last a little bit and then the dreaded double orange flash which means an internal electrical fault. I’ve followed all directions and babied the machine. My 3rd machine just went toes up today. I’m regrettably tossing my vertuo pods and going with another manufacturer. Can’t afford to replace them yearly.
Response from Nespresso USABy Katy R., Customer Service, May 4, 2023
We certainly understand your frustration, Ryan. We hope you know that we are always here to help. All machines are covered by at least a one-year warranty, and a lifetime of comprehensive troubleshooting. Machine experts are available 24/7 at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my morning coffee. Both cups
on May 1, 2023
Posted by: Grandma M
from San Diego California
[This review was collected as part of a promotion.] I am on my second machine. Just wore the first one out.
New one smaller compact and more versatile.
Love the coffee. The recycling program and the convenience. Looking forward to using a larger cup size. My machine number 2 is new. Haven’t tried bigger size yet.
New one smaller compact and more versatile.
Love the coffee. The recycling program and the convenience. Looking forward to using a larger cup size. My machine number 2 is new. Haven’t tried bigger size yet.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA