Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
I’m hooked!
on May 12, 2023
Posted by: ChrisAndMel
from St. Louis, Mo
[This review was collected as part of a promotion.] I bought this machine for my office to offer clients during meetings. I was never much of a coffee drinker let alone an espresso drinker before. I found that most coffees I’ve had before lacked enough punch to make it worth drinking. The quality and flavor alone stand apart from what those other “pod” alternative machines make. Most importantly I can actually feel the caffeine. I had to buy one for home and now my wife and I are hooked. Highly recommended.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
First machine broke after a year but was replaced
on May 11, 2023
Posted by: Annaeliza
from Washington, DC
[This review was collected as part of a promotion.] My machine broke about after a year but I was fortunate enough for it to be replaced by the customer service team. There was lots of troubleshooting but it was determined it needed to be replaced and it was an easy replacement process once we got there.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coffee shop level drinks at home
on May 11, 2023
Posted by: ninebinary
If you know me, you know I am a fanatic for coffee. Having a cup of coffee that tastes just right can make or break your day, and with the Nespresso Vertuo Next, you won’t be disappointed.
I love the variety of sizing with the coffee pods. From espresso all the way up to alto, there is a size for every kind of coffee drinker out there.
I so far have found my favorites are the espresso and double espresso sizes. I love the intensity of the brew and it always holds up well to the milk and creamer I add when making iced coffees or cappuccinos.
This bundle came with the Aeroccino 3 as well, which is amazing. It’s dead silent (even when I’m standing next to it watching it go, I can’t hear a thing) making it great for me who works early mornings- My housemates never hear a thing despite it whirring away! The Nespresso is a bit louder.
I love that the Aeroccino has the option for two different types of foaming— with the whisk for denser cappuccino foam/cold foam or without the whisk for steamed milk and a gentle foam for lattes.
I mix milk and creamer for the bubbles and sweetness, and mess with the ratio depending on my mood. The Nespresso does create a foam with each capsule, so if you have a small mug, this might be inconvenient and I tend to spoon it out into the sink.
I have also noticed sometimes when steaming milk, the milk can get burnt a bit on the bottom of the Aeroccino, but I wash it after every use and it comes off with a gentle wipe down with soap and water. The whisk is able to be separated for easy cleaning too, and it’s magnetic making it easy to place back into the machine (I stick it on my metal dish rack while it dries).
Overall, I haven’t had the machine long enough to attest to its longevity, but I have seen advice to maintain frequently (running cleaning and descaling cycles, emptying the pod disposal system, etc) to give you the best chance of the machine lasting.
I definitely recommend the Nespresso (or even just the Aeroccino 3) to avid coffee drinkers who enjoy the ability to make any drink you want from home for a fraction of the cost compared to buying out. The upfront cost seems like a lot, but the machine undoubtedly pays for itself after a few months compared to $4-$8 coffees from coffee chains/shops every day.
Written by a customer while visiting influenster.com
Customer Rating
5
Awesome machine
on May 11, 2023
Posted by: Sbrizzie
from Colorado
[This review was collected as part of a promotion.] Way better than keurig. Better taste, easy to set up!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Just Wonderful!
on May 11, 2023
Posted by: Chris
from Oklahoma City, OK
[This review was collected as part of a promotion.] Was given as a birthday gift and in my daughter's words "it's life changing".
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Leaks!
on May 10, 2023
Posted by: Tanya
After using for a year, the machine started to leak on the bottom. There is a puddle of water under the machine if the water storage tank has any water in it. Kind of annoying to have to clean water up every time you want to use it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, May 11, 2023
Thanks for your additional review, Tanya. As mentioned, a machine expert is available 24/7 to troubleshoot over the phone and come to a resolution. Please call 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I Love my Nespresso !
on May 10, 2023
Posted by: Sweeney
from Austin, Tx
[This review was collected as part of a promotion.] I bought this about a month ago after trying Nespresso products in a hotel. I will not ever change back to another system !
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Finally!!
on May 9, 2023
Posted by: Doug
from Atlanta, GA
[This review was collected as part of a promotion.] I've finally found my soulmate in my Nespresso - Vertuo Next! I can't believe it took me this long to happen upon this great machine. Coffee is perfect! Thank you Nespresso!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA