Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Just Wonderful!
on May 11, 2023
Posted by: Chris
from Oklahoma City, OK
[This review was collected as part of a promotion.] Was given as a birthday gift and in my daughter's words "it's life changing".
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Leaks!
on May 10, 2023
Posted by: Tanya
After using for a year, the machine started to leak on the bottom. There is a puddle of water under the machine if the water storage tank has any water in it. Kind of annoying to have to clean water up every time you want to use it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, May 11, 2023
Thanks for your additional review, Tanya. As mentioned, a machine expert is available 24/7 to troubleshoot over the phone and come to a resolution. Please call 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I Love my Nespresso !
on May 10, 2023
Posted by: Sweeney
from Austin, Tx
[This review was collected as part of a promotion.] I bought this about a month ago after trying Nespresso products in a hotel. I will not ever change back to another system !
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Finally!!
on May 9, 2023
Posted by: Doug
from Atlanta, GA
[This review was collected as part of a promotion.] I've finally found my soulmate in my Nespresso - Vertuo Next! I can't believe it took me this long to happen upon this great machine. Coffee is perfect! Thank you Nespresso!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Too loud
on May 8, 2023
Posted by: MK10
from Broomfield, CO
[This review was collected as part of a promotion.] We much prefer our Vertuo Plus over the Vertuo Next. The footprint was similar in size so the next wasn’t much smaller if at all and was way too loud. We returned it and will purchas another Vertuo Plus. Returning was very easy, thank you Nespresso.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, May 9, 2023
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us on our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee machine
on May 6, 2023
Posted by: ralphh1
We have owned a Nespresso machine for two years. We love the taste of the Vertuo pods we have invested in. We are more of double espresso shots than anything. The fact that it is so easy and accessible to brew ukir coffee without making any mess and enjoy the richness of fresh coffee is what drifted us to be a espresso consumer.
Written by a customer while visiting influenster.com
Customer Rating
5
Love it!
on May 6, 2023
Posted by: Edith
from Houston, Texas
Love the machine. Machine size is slim and perfect for my office. Large cup of coffee but still original test! Plan to buy another one.l for home.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Own multiple. Love them.
on May 5, 2023
Posted by: Jimbob
from San Diego
[This review was collected as part of a promotion.] Own a couple nespresso and love the quality. Would definitely recommend.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA