Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
4
We make more coffee!
on May 13, 2023
Posted by: Dan
from Worcester, MA
[This review was collected as part of a promotion.] We've had ours for a few weeks now and we love it. We're enjoying trying out new coffees and with the frother you really can do a lot.
It's a pain to set up because the instructions are not complete but once through that it's been great.
I'd love to see some more 3rd party coffee options beyond Starbucks.
It's a pain to set up because the instructions are not complete but once through that it's been great.
I'd love to see some more 3rd party coffee options beyond Starbucks.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT BUY THIS MODEL!!!
on May 13, 2023
Posted by: Izzy
from Wesley Chapel, FL
I really love the look of this machine but it doesn't last unfortunately! My first one only last about 10 months and my second one, about 6. Customer service is sending me the evoluo model so let's hope this one works for years! Great support though for my last machine with their video chat.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, May 15, 2023
Thank you for your review, Izzy. We’re disappointed to learn that your Vertuo Next did not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. Please allow us to provide some user tips that may help.
For best maintenance for your replacement Evoluo machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
Should you require any assistance with your new machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
For best maintenance for your replacement Evoluo machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
Should you require any assistance with your new machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great size for counter
on May 12, 2023
Posted by: Vertuo Next
[This review was collected as part of a promotion.] After using the same Nespresso for 7 years, I upgraded to this one since counter space is an issue. It works very well and taste great.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
disappointment
on May 12, 2023
Posted by: Dpd21
I bought this machine for my mom for Christmas 2021, it lasted 6 months, the machine didn't work again. I was able to trade it in as it was still under warranty. But 8 months later the new machine was also damaged, it doesn't work (it turns on but the coffee never comes out). The truth is that I am very upset with Nespresso, I will not buy it again and I do not recommend it
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, May 13, 2023
Thank you for your review. We are sorry to learn the Vertuo Next machine you purchased for your mother didn’t meet your expectations. Furthermore, we were pleased to know our Machine Experts were able to replace the machine under the one-year warranty you machine comes. We recommend contacting us again via our toll-free number 1-800-562-1465, to speak with a Machine Expert at a time that is convenient for you, they may be able to offer some other options that work for you. We are available 7 days a week between 8am – 10pm for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I’m hooked!
on May 12, 2023
Posted by: ChrisAndMel
from St. Louis, Mo
[This review was collected as part of a promotion.] I bought this machine for my office to offer clients during meetings. I was never much of a coffee drinker let alone an espresso drinker before. I found that most coffees I’ve had before lacked enough punch to make it worth drinking. The quality and flavor alone stand apart from what those other “pod” alternative machines make. Most importantly I can actually feel the caffeine. I had to buy one for home and now my wife and I are hooked. Highly recommended.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
First machine broke after a year but was replaced
on May 11, 2023
Posted by: Annaeliza
from Washington, DC
[This review was collected as part of a promotion.] My machine broke about after a year but I was fortunate enough for it to be replaced by the customer service team. There was lots of troubleshooting but it was determined it needed to be replaced and it was an easy replacement process once we got there.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coffee shop level drinks at home
on May 11, 2023
Posted by: ninebinary
If you know me, you know I am a fanatic for coffee. Having a cup of coffee that tastes just right can make or break your day, and with the Nespresso Vertuo Next, you won’t be disappointed.
I love the variety of sizing with the coffee pods. From espresso all the way up to alto, there is a size for every kind of coffee drinker out there.
I so far have found my favorites are the espresso and double espresso sizes. I love the intensity of the brew and it always holds up well to the milk and creamer I add when making iced coffees or cappuccinos.
This bundle came with the Aeroccino 3 as well, which is amazing. It’s dead silent (even when I’m standing next to it watching it go, I can’t hear a thing) making it great for me who works early mornings- My housemates never hear a thing despite it whirring away! The Nespresso is a bit louder.
I love that the Aeroccino has the option for two different types of foaming— with the whisk for denser cappuccino foam/cold foam or without the whisk for steamed milk and a gentle foam for lattes.
I mix milk and creamer for the bubbles and sweetness, and mess with the ratio depending on my mood. The Nespresso does create a foam with each capsule, so if you have a small mug, this might be inconvenient and I tend to spoon it out into the sink.
I have also noticed sometimes when steaming milk, the milk can get burnt a bit on the bottom of the Aeroccino, but I wash it after every use and it comes off with a gentle wipe down with soap and water. The whisk is able to be separated for easy cleaning too, and it’s magnetic making it easy to place back into the machine (I stick it on my metal dish rack while it dries).
Overall, I haven’t had the machine long enough to attest to its longevity, but I have seen advice to maintain frequently (running cleaning and descaling cycles, emptying the pod disposal system, etc) to give you the best chance of the machine lasting.
I definitely recommend the Nespresso (or even just the Aeroccino 3) to avid coffee drinkers who enjoy the ability to make any drink you want from home for a fraction of the cost compared to buying out. The upfront cost seems like a lot, but the machine undoubtedly pays for itself after a few months compared to $4-$8 coffees from coffee chains/shops every day.
Written by a customer while visiting influenster.com
Customer Rating
5
Awesome machine
on May 11, 2023
Posted by: Sbrizzie
from Colorado
[This review was collected as part of a promotion.] Way better than keurig. Better taste, easy to set up!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA