Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Stopped working after 4 days
on August 29, 2021
Posted by: MB
from Maryland
I'm a huge nespresso fan and have had over 4 machines. Never had issues with any of them except this one. On day 4 it stopped working properly. It either didn't brew, would shut off by itself, brewed too much or didn't brew the full amount. Very disappointing.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, August 30, 2021
Thank you for your review, MB. We are delighted to see that you were able to speak with one of our machine experts. Please do not hesitate to contact our toll-free number, 800-562-1465, for assistance with your new machine. We are available 24 hours a day, 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Cheap and Loud
on August 27, 2021
Posted by: LJ
from Colorado
We have been nespresso members since 2017 and this purchase made for our third vertuo style machine. It is absolute crap. Our older machine was in good working order, but we were interested in the larger 18 oz coffee pod capability. Dont buy into this gimmick .
Our first two machines were much higher quality and produced much smoother pours. This machine is loud, clunky, and the parts move very heavily with some effort. The pour is never consistent and will occasionally refuse to extract for no apparent reason, causing multiple pods to be wasted.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, August 27, 2021
Thank you for your review, LJ. An inconsistent pour may be resolved by resetting the factory settings on your machine. For instructions and more troubleshooting tips, please visit the Vertuo Next machine section on Nespresso.com/help or contact us via our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
on August 20, 2021
Posted by: miguelr
Goodbye Starbucks, goodbye Keurig I am officially only drinking my Nespresso coffee! Every cup is always perfect and I love the different por varieties. If you’re into lattes the Aeroccino it comes with is perfect and it even makes cold foam!
Written by a customer while visiting influenster.com
Customer Rating
5
on August 16, 2021
Posted by: saranngie123
I love this little machine. I switched from an older Nespresso to this a few weeks ago, and have noticed how much more flavorful the espresso is. I recommend this to any fellow coffee fan.
Written by a customer while visiting influenster.com
Customer Rating
2
on August 7, 2021
Posted by: scwkitty
This is my third vertuo next machine. Nespresso keeps replacing them, but they keep dying. Nothing mechanical, it always seems to be something with the computerized parts. I’d call the coffee okay overall. It really does best with espresso that you are then going to add milk to. The brewed coffee isn’t good enough to drink black; it again requires cream and sugar to be smooth enough to drink. All the coffee has an almost burnt quality to it, with the exception being a couple of the single origin kinds. It makes me wonder if they’re purposely over roasting the beans to try to give the illusion of consistency between batches. I was hoping for something that could serve as my daily coffee machine that (at this price point) should have been well-made, but am ultimately disappointed in both the machine and the coffee. I will say the customer service has been lovely and the only reason I’m not absolutely fuming yet over this product.
Written by a customer while visiting influenster.com
Customer Rating
5
on August 6, 2021
Posted by: dreamghoul
Best purchase I have made in ages! Such a simple, sleek machine. Makes your morning coffee effortless.
Written by a customer while visiting influenster.com
Customer Rating
4
on August 4, 2021
Posted by: samm170
I purchased this machine and I loved it. the coffee was sensational and creamy. how ever it stopped working after few weeks and I couldn't figure out why. what a shame.
Written by a customer while visiting influenster.com
Customer Rating
5
on August 4, 2021
Posted by: kylac21
This is a really fantastic machine for when you want more of a simple cup of coffee rather than an espresso creation. The fact that the machine reads the barcode on the pods in order to brew the coffee perfectly removes all of the guesswork. I do use my Nespresso Latissima Touch machine more often, but that’s just due to personal preference. This guy is still out on the countertop as well for when I want a cup of coffee.
Written by a customer while visiting influenster.com