Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
on September 5, 2021
Posted by: patryskad
My absolute favorite coffee maker! Coffee tastes great and if is to clean. I also love the design and how practical it is. Highly recommend!
Written by a customer while visiting influenster.com
Customer Rating
1
Machine is defective. 2 bad machines
on September 3, 2021
Posted by: Todd
from Santa Fe, NM
We are sending back our 2nd Vertuo Next machine due to it not working properly. We had an earlier Vertuo machine since 20005 and had no problems. Try a different model and save yourself the hassle. Customer service has been great! Just a defective model.
Response from Nespresso USABy Katherine T., Customer Service, September 4, 2021
We are pleased to offer in and out-of warranty service options for all Nespresso machines. If you require additional assistance, we are available 24 hours a day, 7 days a week via our toll free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Consistent Problems with Vertuo working
on September 2, 2021
Posted by: NL1244
from Raleigh, NC
I love Nespresso and this machine when it is working. I had issues with my first model and had to send it back in, and when I received my second machine, it worked for a few months, only to now not work after a few months. The coffee and espresso is great, yet, I am super disappointed in how this machine constantly stops working and won't function after multiple ways to trouble shoot.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, September 2, 2021
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your liking. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great coffee, garbage machine.
on September 1, 2021
Posted by: Breezy
The coffee is amazing. It’s the best in-house coffee I’ve had from a machine. The machine on the other hand is pretty cheaply made. My first machine lasted from November to July. My second machine lasted 2 1/2 weeks before it broke. I highly recommend looking into a different machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, September 16, 2021
Thank you for your review. All of our machines come with a lifetime of machine support and troubleshooting. If you ever need assistance with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Thank you!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Doesn’t work
on August 31, 2021
Posted by: Anonymous
from New jersey
I buy this machine few month ago and doesn’t work show me only orange light I cleaned but I had a few week. With the same issues
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, August 31, 2021
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your liking. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465, where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Negative Reviews Were Right.
on August 30, 2021
Posted by: ES92
from California
I read a lot of reviews, and I saw several that complained about the machine breaking. Well, I ignored them, and here I am with a broken machine. I got the machine in July, and it is now late August. When I try to brew coffee it leaks water everywhere, and sometimes it will just shut off after I put a pod in and press the button and brew nothing. The machine has wasted like 10 of my pods now. Super disappointed, especially because these machines are not cheap.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, August 31, 2021
Thank you for your review, Elias. The Vertuo Next machine comes with a one year warranty and a lifetime of troubleshooting assistance. Please do not hesitate to check out our tips at nespresso.com/help or contact our toll-free number, 800-562-1465, for assistance. We are available 24 hours a day, 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible machine and design
on August 30, 2021
Posted by: Jenmarie
from Boston, Ma
This is one of their worst machines. It’s designed as if it was the first model made. It’s manual you have to turn the level to open and you have to push down and turn the lever to close. It’s loud and it broken about a month after I purchased it. Don’t buy this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, August 30, 2021
Thank you for your review, Jennifer. We offer a one year warranty with our Vertuo Next machine, along with lifetime troubleshooting assistance. For additional details, please visit the Vertuo Next machine section on Nespresso.com/help or contact us via our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week for your convenience. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stop working
on August 29, 2021
Posted by: Maria
from Houston
I bought it only two months ago and now it doesn’t working. Whenever I try to do the coffee, the machine turn on an orange light and the process stop. I can’t believe it…
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, August 30, 2021
Thank you for your review, Maria. For troubleshooting assistance, please visit the Vertuo Next machine section on Nespresso.com/help or contact us via our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week for your convenience. Thanks!
Written by a customer while visiting Nespresso USA