Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Doesn’t work
on August 31, 2021
Posted by: Anonymous
from New jersey
I buy this machine few month ago and doesn’t work show me only orange light I cleaned but I had a few week. With the same issues
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, August 31, 2021
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your liking. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465, where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Negative Reviews Were Right.
on August 30, 2021
Posted by: ES92
from California
I read a lot of reviews, and I saw several that complained about the machine breaking. Well, I ignored them, and here I am with a broken machine. I got the machine in July, and it is now late August. When I try to brew coffee it leaks water everywhere, and sometimes it will just shut off after I put a pod in and press the button and brew nothing. The machine has wasted like 10 of my pods now. Super disappointed, especially because these machines are not cheap.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, August 31, 2021
Thank you for your review, Elias. The Vertuo Next machine comes with a one year warranty and a lifetime of troubleshooting assistance. Please do not hesitate to check out our tips at nespresso.com/help or contact our toll-free number, 800-562-1465, for assistance. We are available 24 hours a day, 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible machine and design
on August 30, 2021
Posted by: Jenmarie
from Boston, Ma
This is one of their worst machines. It’s designed as if it was the first model made. It’s manual you have to turn the level to open and you have to push down and turn the lever to close. It’s loud and it broken about a month after I purchased it. Don’t buy this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, August 30, 2021
Thank you for your review, Jennifer. We offer a one year warranty with our Vertuo Next machine, along with lifetime troubleshooting assistance. For additional details, please visit the Vertuo Next machine section on Nespresso.com/help or contact us via our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week for your convenience. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stop working
on August 29, 2021
Posted by: Maria
from Houston
I bought it only two months ago and now it doesn’t working. Whenever I try to do the coffee, the machine turn on an orange light and the process stop. I can’t believe it…
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, August 30, 2021
Thank you for your review, Maria. For troubleshooting assistance, please visit the Vertuo Next machine section on Nespresso.com/help or contact us via our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week for your convenience. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stopped working after 4 days
on August 29, 2021
Posted by: MB
from Maryland
I'm a huge nespresso fan and have had over 4 machines. Never had issues with any of them except this one. On day 4 it stopped working properly. It either didn't brew, would shut off by itself, brewed too much or didn't brew the full amount. Very disappointing.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, August 30, 2021
Thank you for your review, MB. We are delighted to see that you were able to speak with one of our machine experts. Please do not hesitate to contact our toll-free number, 800-562-1465, for assistance with your new machine. We are available 24 hours a day, 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Cheap and Loud
on August 27, 2021
Posted by: LJ
from Colorado
We have been nespresso members since 2017 and this purchase made for our third vertuo style machine. It is absolute crap. Our older machine was in good working order, but we were interested in the larger 18 oz coffee pod capability. Dont buy into this gimmick .
Our first two machines were much higher quality and produced much smoother pours. This machine is loud, clunky, and the parts move very heavily with some effort. The pour is never consistent and will occasionally refuse to extract for no apparent reason, causing multiple pods to be wasted.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, August 27, 2021
Thank you for your review, LJ. An inconsistent pour may be resolved by resetting the factory settings on your machine. For instructions and more troubleshooting tips, please visit the Vertuo Next machine section on Nespresso.com/help or contact us via our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
on August 20, 2021
Posted by: miguelr
Goodbye Starbucks, goodbye Keurig I am officially only drinking my Nespresso coffee! Every cup is always perfect and I love the different por varieties. If you’re into lattes the Aeroccino it comes with is perfect and it even makes cold foam!
Written by a customer while visiting influenster.com
Customer Rating
5
on August 16, 2021
Posted by: saranngie123
I love this little machine. I switched from an older Nespresso to this a few weeks ago, and have noticed how much more flavorful the espresso is. I recommend this to any fellow coffee fan.
Written by a customer while visiting influenster.com