Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Not Worth The Money
on September 7, 2021
Posted by: sjuu
from New York
This nespresso machine was a gift to me for my birthday and I was super psyched to make good use of it because I'm such a coffee drinker. The machine was great at first until I ran into the first issue. Water kept leaking out of the water capsule and to this day, I'm still unable to figure out why. I made sure the water capsule was securely in its place but water would still leak out. There was one time when my kitchen counter and floor was flooded with water because of the leakage. Extremely frustrating to deal with first in the morning when you just want to enjoy a nice cup of coffee. Second and most frustrating thing of all is that there were multiple times when the machine wouldn't brew the coffee. I've gone on Nespresso's troubleshooting page for my machine and followed the steps to clean and reset machine to factory mode but nothing would fix the issue. The only thing I noticed was in order to fix the issue was to not use the machine for a while. I've reached out to nespresso several times but the ball was dropped and no real solution was offered to me. Now, I'm stuck with the same issues since Friday where the machine wouldn't brew. I would not recommend this machine since there are so many defects to it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, September 16, 2021
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your liking. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this machine!
on September 6, 2021
Posted by: tinman2
from seattle
Looks like the only people who have written reviews are those who aren't happy with the machine. I love mine and have had no problems.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
2nd Machine So far so good
on September 6, 2021
Posted by: Olive4421
First Veruo Next machine was defective and leaked water out the side. Called customer service and they sent a replacement machine right away. No issues so far but it has only been a few days. Had the Vertuo Plus previously but liked the idea of brewing a carafe of coffee. Would love to see a cold brew coffee for this machine.
Response from Nespresso USABy Katherine T., Customer Service, September 6, 2021
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you need assistance with your new Vertuo Next machine, please visit Nespresso.com/help or contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine!
on September 5, 2021
Posted by: DH05
from Washington DC
We will never go back and drink any other coffee than Nespresso! The coffee tastes just like the one you would get in Europe.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
on September 5, 2021
Posted by: patryskad
My absolute favorite coffee maker! Coffee tastes great and if is to clean. I also love the design and how practical it is. Highly recommend!
Written by a customer while visiting influenster.com
Customer Rating
1
Machine is defective. 2 bad machines
on September 3, 2021
Posted by: Todd
from Santa Fe, NM
We are sending back our 2nd Vertuo Next machine due to it not working properly. We had an earlier Vertuo machine since 20005 and had no problems. Try a different model and save yourself the hassle. Customer service has been great! Just a defective model.
Response from Nespresso USABy Katherine T., Customer Service, September 4, 2021
We are pleased to offer in and out-of warranty service options for all Nespresso machines. If you require additional assistance, we are available 24 hours a day, 7 days a week via our toll free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Consistent Problems with Vertuo working
on September 2, 2021
Posted by: NL1244
from Raleigh, NC
I love Nespresso and this machine when it is working. I had issues with my first model and had to send it back in, and when I received my second machine, it worked for a few months, only to now not work after a few months. The coffee and espresso is great, yet, I am super disappointed in how this machine constantly stops working and won't function after multiple ways to trouble shoot.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, September 2, 2021
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your liking. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great coffee, garbage machine.
on September 1, 2021
Posted by: Breezy
The coffee is amazing. It’s the best in-house coffee I’ve had from a machine. The machine on the other hand is pretty cheaply made. My first machine lasted from November to July. My second machine lasted 2 1/2 weeks before it broke. I highly recommend looking into a different machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, September 16, 2021
Thank you for your review. All of our machines come with a lifetime of machine support and troubleshooting. If you ever need assistance with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Thank you!
Written by a customer while visiting Nespresso USA