Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Piece of garbage
on September 15, 2021
Posted by: TGIF1127
from Boston, MA
After one year, the machine won't brew coffee anymore. After meticulous cleaning and descaling, we're now stuck with a constant blinking orange light of death every time we try to brew a cup. Stay away!
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, September 16, 2021
Thank you for your review. A blinking light on this machine can indicate your machine is not closed correctly, requires descaling or the water tank is empty. Please visit the troubleshooting information listed on our Nespresso.com/help website, under the Vertuo Next tab, or contact our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Trying to figure out which machine to buy?
on September 14, 2021
Posted by: Nixter
from San DiegoCA
We have had many Nespresso Machines both Original and Vertuo Lines. The first Evoluo machine has been great! We have had it for years and it makes a nice foamy cup of coffee, and we don't have to fill the water tank too often which was nice. We have the Vertuo Plus in our office and we do like it, the tank is pretty large so again we don't have to fill it too often and its probably Nespresso's most quite machine, the only thing I don't like is the electronic component of loading in a pod, I just don't think its necessary but it wasn't a deal breaker... With the New Vertuo Next.. So far I am very disappointed, it's the smallest water tank and with 2 people in the house you will be refilling the water tank daily if you both drink 2 cups of coffee. Its ironic that the machine with the smallest water tank makes the largest pod of coffee (The Caraffe).. and also Nespresso says this machine will get foamier over time, but so far its not very foamy, and the coffee doesnt taste the same or as good as the older machines I have.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Doesn't last!
on September 14, 2021
Posted by: GBcoffeegirl
from Green Bay, WI
I loved the coffee and was super excited about the machine. I took care of it by descaling and cleaning often. It didn't even last a year before the error messages started non-stop. The flashing orange/red light just won't quit. It should certainly last more than a couple months, especially with the care I was giving it! So disappointing.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B. , Customer Service, September 15, 2021
Hi, GBCoffeegirl. Thank you for your review. We are sorry to learn your Vertuo Next machine is not functioning like it should. Since your machine is Bluetooth compatible, we recommend connecting to your Bluetooth, as this will help push through any software updates that will help the machine function like it used to. Each machine comes with at least a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on our Machine Care on our Nespresso website. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leaks
on September 12, 2021
Posted by: Upset
from NYC
Not a very well designed machine. This thing started leaking and would not take the commands to clean it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, September 13, 2021
Thank you for your review. We recommend checking the water tank is securely positioned before brewing again. If this does not resolve the issue, please visit the Vertuo Next section on Nespresso.com/help for more troubleshooting information, or contact our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Orange flashing light / Worst Machine EVER
on September 12, 2021
Posted by: NoVaCoffeeLovr
from Leesburg, VA
We replaced our old Virtuo machine with this piece of junk, alas. Within a week, we were googling how to make it stop flashing orange—which is something it does every couple of days. It’s less than a month old. I mean, seriously? Would not recommend this machine to anyone.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, September 13, 2021
Thank you for your review, NoVaCoffeeLovr. A blinking light on this machine can indicate your machine is not closed correctly, requires descaling or the water tank is empty. Please visit the troubleshooting information listed on our Nespresso.com/help website, under the Vertuo Next tab, or contact our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great coffee but keeps leaking
on September 11, 2021
Posted by: Jena
from Pa
The coffee and espresso is good I just bought a bunch of pods for it but I’m so disappointed it keeps leaking
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Going on my 4th machine in 1 year
on September 11, 2021
Posted by: Monica
from NYC
Like most other reviews, the design is flawed and works well only for a few months at a time. After my first replacement, it worked well for 6 months and then the light would turn orange and not brew. Nespresso had the nerve to send me a refurbished machine, which only lasted 2 weeks before it would over brew coffee and leak everywhere. Prior to issuing replacements, I wish they would save everyone’s time with troubleshooting. Nothing ever works and they clearly know this machine is flawed and should be improved or removed.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Serious design flaws
on September 9, 2021
Posted by: Joe42
from CT
I loved this machine for about 4 months, beautiful machine, beautiful coffee… then it stopped working. I’ve since had three replacement machines, each one worse than the one before. Won’t go into detail on each one, just know this machine is deeply flawed, and you should stay away. With that being said, Nespresso customer service is great. Although around the third machine the troubleshooting process becomes pretty tedious. I laid out my frustrations on this last one and was quickly offered the original vertuo machine as a replacement. Hopefully this will be a reliable machine… stay away from the Next
No, I would not recommend this to a friend.
Response from Nespresso USABy JAZ, Customer Service, September 10, 2021
Thank you for your review. Your feedback is important to us and we are dismayed to learn about the issues you have experienced with your Vertuo Next machine. We are happy to see you were able to speak with a machine expert. If you need additional assistance with your replacement VertuoLine machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Thanks!
Written by a customer while visiting Nespresso USA