Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
I am in love!
on September 17, 2021
Posted by: ang04
from Puerto Rico
I am in love! Easy to use and makes a great coffee. I haven’t had any problems so I HIGHLY recommend this machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Leaks all over
on September 16, 2021
Posted by: CassieR
Got this after waiting 2 weeks. Was supposed to be delivered on a Friday didn't come until the following week. First thing it leaks all over the counter. Have to take the tank off when I'm done making my coffee. Had I known this I would have chose a different model. Im hoping once I contact sustomer support they will replace it as I've barely had it a week. I love it and want to be able to use it for many years to come but if this is the problem it will have I will chose something else.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, September 18, 2021
Thank you for your review, Cassie. We tried to get in touch with you regarding the leaking issue of your new Vertuo Next machine. Most Nespresso machines have at least a one year warranty, with a lifetime of free troubleshooting. We're confident that we can find a solution to your concerns. Please contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Piece of garbage
on September 15, 2021
Posted by: ylhsxb
from MA
Within three month, it does not work anymore. I got the same orange/red light from other reviews. BTW, please make the light lighter even for this warning light. I have to turn off all lights in my room to see it!!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, September 16, 2021
Thank you for your review. A blinking light on this machine can indicate your machine is not closed correctly, requires descaling or the water tank is empty. Please visit the troubleshooting information listed on our Nespresso.com/help website, under the Vertuo Next tab, or contact our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Waste Of Money
on September 15, 2021
Posted by: Carebare
from Los Angeles
I purchased this machine and was so excited to use it. Broke down 3rd week. Got a replacement, the replacement broke down as well.
Buttons don't work
Water leaks from bottom
Wastes Pods
Waste of money!!
The good thing is that Nespresso customer service is great! They sent me a different style, looking forward to using that.
Buttons don't work
Water leaks from bottom
Wastes Pods
Waste of money!!
The good thing is that Nespresso customer service is great! They sent me a different style, looking forward to using that.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, September 16, 2021
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you ever need assistance with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.We are available 24 hours a day, 7 days a week. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Piece of garbage
on September 15, 2021
Posted by: TGIF1127
from Boston, MA
After one year, the machine won't brew coffee anymore. After meticulous cleaning and descaling, we're now stuck with a constant blinking orange light of death every time we try to brew a cup. Stay away!
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, September 16, 2021
Thank you for your review. A blinking light on this machine can indicate your machine is not closed correctly, requires descaling or the water tank is empty. Please visit the troubleshooting information listed on our Nespresso.com/help website, under the Vertuo Next tab, or contact our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Trying to figure out which machine to buy?
on September 14, 2021
Posted by: Nixter
from San DiegoCA
We have had many Nespresso Machines both Original and Vertuo Lines. The first Evoluo machine has been great! We have had it for years and it makes a nice foamy cup of coffee, and we don't have to fill the water tank too often which was nice. We have the Vertuo Plus in our office and we do like it, the tank is pretty large so again we don't have to fill it too often and its probably Nespresso's most quite machine, the only thing I don't like is the electronic component of loading in a pod, I just don't think its necessary but it wasn't a deal breaker... With the New Vertuo Next.. So far I am very disappointed, it's the smallest water tank and with 2 people in the house you will be refilling the water tank daily if you both drink 2 cups of coffee. Its ironic that the machine with the smallest water tank makes the largest pod of coffee (The Caraffe).. and also Nespresso says this machine will get foamier over time, but so far its not very foamy, and the coffee doesnt taste the same or as good as the older machines I have.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Doesn't last!
on September 14, 2021
Posted by: GBcoffeegirl
from Green Bay, WI
I loved the coffee and was super excited about the machine. I took care of it by descaling and cleaning often. It didn't even last a year before the error messages started non-stop. The flashing orange/red light just won't quit. It should certainly last more than a couple months, especially with the care I was giving it! So disappointing.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B. , Customer Service, September 15, 2021
Hi, GBCoffeegirl. Thank you for your review. We are sorry to learn your Vertuo Next machine is not functioning like it should. Since your machine is Bluetooth compatible, we recommend connecting to your Bluetooth, as this will help push through any software updates that will help the machine function like it used to. Each machine comes with at least a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on our Machine Care on our Nespresso website. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leaks
on September 12, 2021
Posted by: Upset
from NYC
Not a very well designed machine. This thing started leaking and would not take the commands to clean it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, September 13, 2021
Thank you for your review. We recommend checking the water tank is securely positioned before brewing again. If this does not resolve the issue, please visit the Vertuo Next section on Nespresso.com/help for more troubleshooting information, or contact our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA