Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Best tasting coffee and super efficient machine
on September 23, 2021
Posted by: Kyliejt
from Alexandria, VA
We love our Nespresso maker! The coffee is silky smooth, with a nice froth topping. Tastes great and brews smartly and efficiently.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great Coffee, Great Service, Bad Machine.
on September 22, 2021
Posted by: Tim
from California
Got my first next as a 2020 Xmas gift, and my wife and myself loved it. That continued for 5 moths until May when it broke down (flashing white cup light that was unresponsive when pressed). Customer service was great and very helpful in troubleshooting. They determined that it likely got stuck during a firmware upgrade and needed to be replaced and exchanged it for a new Next unit.
Got the new unit and the 12 capsule flavor assortment (nice bonus). I didn't pair the unit with Wi-Fi so it couldn't get bricked by a firmware upgrade like my last one. This worked well for 4 months. Now I have a solid white cup button that is unresponsive. Chatted twice with customer service (who were great) and they determined that again, the machine would need to be exchanged. I asked if they could switch me to a Vertuo plus, and they readily agreed, and upgraded to a Vertuo Plus Deluxe, and they added a sample set as well.
Overall, I'm done with the Next and have moved on to the Plus Deluxe. I'm disappointed that it didn't work out, but no big loss because I didn't plan on getting the carafe for the Next, so no loss on my part. It is disappointing that the machines would not last long enough to have to be descaled (I use soft filter water, so it is recommended ~ every 6 months), and it has to be a loss for Nespresso, but I'm off to the next machine. Still can use the same capsules, so I'm not upset, but it is pretty hard to rattle me.
Got the new unit and the 12 capsule flavor assortment (nice bonus). I didn't pair the unit with Wi-Fi so it couldn't get bricked by a firmware upgrade like my last one. This worked well for 4 months. Now I have a solid white cup button that is unresponsive. Chatted twice with customer service (who were great) and they determined that again, the machine would need to be exchanged. I asked if they could switch me to a Vertuo plus, and they readily agreed, and upgraded to a Vertuo Plus Deluxe, and they added a sample set as well.
Overall, I'm done with the Next and have moved on to the Plus Deluxe. I'm disappointed that it didn't work out, but no big loss because I didn't plan on getting the carafe for the Next, so no loss on my part. It is disappointing that the machines would not last long enough to have to be descaled (I use soft filter water, so it is recommended ~ every 6 months), and it has to be a loss for Nespresso, but I'm off to the next machine. Still can use the same capsules, so I'm not upset, but it is pretty hard to rattle me.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great Coffee, Error Code Problem
on September 22, 2021
Posted by: Daz1986
from Dothan, AL
First and foremost, the coffee is absolutely wonderful.
I purchased the Vertuo Next back in June, 2021 and fell in love immediately. That being said, fast-forward to September, 2021 and the orange blinking light comes on when I attempt to brew my usual morning coffee. I tried the descaling mode, the cleaning mode, and spoke with a rep from Nespresso, who guided me through the troubleshooting process. It was determined that the machine would need to be replaced. I am currently awaiting my replacement machine in the mail. I will keep an optimistic outlook on the next machine, but I am a little concerned as to how long the next machine will last based upon these other reviews. I hope that if this happens again, I will be able to trade it out for a different series. Don't hesitate to buy a Nespresso machine! Just be careful with the Vertuo Next series and perhaps opt in for a different Nespresso series machine instead. Absolutely love Nespresso regardless! Great customer support too.
I purchased the Vertuo Next back in June, 2021 and fell in love immediately. That being said, fast-forward to September, 2021 and the orange blinking light comes on when I attempt to brew my usual morning coffee. I tried the descaling mode, the cleaning mode, and spoke with a rep from Nespresso, who guided me through the troubleshooting process. It was determined that the machine would need to be replaced. I am currently awaiting my replacement machine in the mail. I will keep an optimistic outlook on the next machine, but I am a little concerned as to how long the next machine will last based upon these other reviews. I hope that if this happens again, I will be able to trade it out for a different series. Don't hesitate to buy a Nespresso machine! Just be careful with the Vertuo Next series and perhaps opt in for a different Nespresso series machine instead. Absolutely love Nespresso regardless! Great customer support too.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, September 23, 2021
Hi, Daz1986. Thank you for your review. We are happy to see you were able to speak with a machine expert and arrange to receive a replacement machine. If you need assistance with your new Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
on September 22, 2021
Posted by: PriscillaG
Love my Nespresso, Its so pretty & i enjoy making caramel macchiatos at home i use the double chiaro pods!
Written by a customer while visiting influenster.com
Customer Rating
5
Changed My Coffee Game Forever
on September 21, 2021
Posted by: badwolf09
from Canton, OH
It's been at least a season since I bought my machine and my coffee game has totally changed! I used to drink a hot coffee with cream every morning, but now I'm making myself iced lattes and saving so much money in the process. I love making a brown sugar shaken espresso and creating new, fun recipes. I'm addicted to espresso now, lol. The only thing I'm still getting used to is the button on top; it doesn't always respond immediately so I press it again, and it tries to go into cleaning mode. I also don't have any Nespresso boutiques near me and the grocery stores rarely have Vertuo pods in stock. So I wish it were a little more accessible to get pods, rather than having to order online, but hopefully that'll change one day soon. With that being said, the quality of the coffees are unmatched. I'm super happy with the purchase!
I would recommend this to a friend!
Response from Nespresso USABy Savoeurn D., Customer Service, September 22, 2021
Thank you for your review. We’re thrilled you’re enjoying your Vertuo Next machine. The Vertuo Next machine powers off automatically after two minutes of non-use. To turn your machine on, press the button once and the cup button light will begin to pulse slowly for about 30 seconds, indicating the “warm-up” phase. Once the light is steady the machine is ready for use. After a Nespresso capsules has been inserted for brewing, close the head and ensure the lever is fully locked. The lever must go past the lock symbol and there should be a slight click sound when fully locked. Press the cup button once to begin coffee preparation. The cup button light will begin to blink. However, it may take a moment before the flow begins as the machine is reading the bar code and pre-wetting the capsule. Once the machine is finished brewing, the cup button light will become solid. Open the head by turning the lever all the way to the right to eject the capsule into the capsule container.
Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Too many problems!
on September 19, 2021
Posted by: Jessica
from San Diego, CA
I wish I had read the reviews before purchasing. I had one month of great coffee before getting the orange lights of doom. I didn't feel like dealing with the hassle of giving another Next a shot only to have it break as well, so I returned it for a Vertuo Plus and I'm much happier. I dragged my old K machine out while I was doing the return and there's no comparison. Coffee is great, just seems like this particular machine is missing the mark on reliability.
Response from Nespresso USABy JC A., Customer Service, September 20, 2021
Thank you for your review, Jessica.
We certainly want your Nespresso experience to be special and exactly to your liking. The replacement VertuoPlus machine comes with a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Thank you.
We certainly want your Nespresso experience to be special and exactly to your liking. The replacement VertuoPlus machine comes with a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Stick With the Classic Model
on September 19, 2021
Posted by: Pam
from MT
This model offers nowhere near the performance of our previous Vertuo! The dial that closes and locks the lid is SO hard to turn. The lid needs constant cleaning, or the pods will stick and not eject properly. The receptacle for used pods is much smaller than the classic machine and it accumulates so much liquid that it leaks onto counter if not emptied almost daily. The water capacity is less than the orignial version, which does not make sense for a machine that brews a carafe size serving. Also seems louder to me than the original model. I should never have given that one to my daughter LOL! Definitely going back to the other style because Nespresso makes the BEST coffee!!
No, I would not recommend this to a friend.
Response from Nespresso USABy JC A., Customer Service, September 20, 2021
Thank you for your review, Pam.
We certainly want your Nespresso experience to be special and exactly to your liking. The Vertuo Next machine comes with a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Thank you.
We certainly want your Nespresso experience to be special and exactly to your liking. The Vertuo Next machine comes with a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Constant problems
on September 18, 2021
Posted by: Sherry 101
from Pompano Beach FL
I purchased this machine in June 2021. Initially it was great,making coffee based on the pod that was used. Within a month it started having issues and needed to be reset. When we finally was not able to be reset I called Nespresso support and they replaced it with another next machine. This machine lasted for about a month and started doing the same thing. We would get colored lights that would not allow us to make coffee. After the second one failed, we switch to the vertuo instead of the next. Hopefully this will be a better option.
No, I would not recommend this to a friend.
Response from Nespresso USABy JC A., Customer Service, September 20, 2021
Thank you for your review, Sherrie101.
We certainly want your Nespresso experience to be special and exactly to your liking. The replacement Vertuo machine comes with a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Thank you.
We certainly want your Nespresso experience to be special and exactly to your liking. The replacement Vertuo machine comes with a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Thank you.
Written by a customer while visiting Nespresso USA