Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Horrible machine
on September 27, 2021
Posted by: AprilG
from Galveston TX
I got the first next machine December 2020, it leaked water everywhere and had a lot of coffee grounds in the cup of coffee. Called tech support was wonderful, sent me another machine and it lasted 3 days before getting the flashing red lights. Called again and they offered a different machine, the original. I hope that one works better. I have had the original citiz machine for 9 years with no problems, I sure hope the original vertuo can last as long.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , September 28, 2021
Hi, AprilG. We are disappointed to learn about the issues you have experienced with your Vertuo Next, however we are glad to see you spoke with a machine expert and will be receiving a replacement Vertuoline machine. The Vertuoline comes with a lifetime of troubleshooting and one year warranty. If you have any questions, please feel free to contact us at 800-562-1465 or visit Nespresso.com/help for more details.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great coffee...terrible machine
on September 27, 2021
Posted by: Dave
from Maine
Been through 4 machines now. Switching to the old model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , September 28, 2021
Hi, Dave. Thank you for your review. We are happy to see you spoke with a machine expert and will receive your new Vertuoline machine. The new Vertuoline machine comes with a lifetime of troubleshooting and one year warranty. If you have any questions, please feel free to contact us at 800-562-1465 or visit Nespresso.com/help for more details.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not worth the money
on September 26, 2021
Posted by: Lacey
from Missouri
My husband bought me this for my birthday last year and after reading lots of reviews on it recently cause I was experiencing my machine leaking lots of water suddenly, I really wish he would’ve gotten me a different machine. I’ve barely used mine, it has sat for over 4 months because I was really overwhelmed trying to find the “the one” coffee flavor to enjoy daily. I finally found the flavors I like but the water leakage is extremely annoying as it leaves a giant puddle and my biggest gripe is it does not get hot enough. As a former barista, this machine is kind of disappointing. I wanted to love it but I see now it’s full of issues.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, September 27, 2021
Hi, Lacey. Thank you for your review. We are disappointed to learn you have not enjoyed your Vertuo Next machine due to leakage. If you ever need assistance with your Vertuo Next machine, Nespresso offers a lifetime of troubleshooting assistance. Please do not hesitate to contact us through our toll-free number, 800-562-1465 or visit Nespresso.com/help. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Grows MOLD!
on September 24, 2021
Posted by: Coffee fiend
from Pismo Beach, CA
We have 2 of these machines-plus a Original and a Vertuo. One of these Plus machine is made by DeLonghi and the other by Breville. They both have this rubber tube for steam -I'm guessing?- though the Vertuo doesn't have that problem. Coffee leaks out of that tube-that feeds into the capsule container. Mold forms within a day so it has to be cleaned all the time. No mention of this anywhere in the literature or in the details on the website. We found out when we went to move the machine and coffee leaked all over! The Breville gets so clogged up with coffee residue that it won't even close properly. We went back to our old Vertuo machine.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Always find coffee in recycling bin
on September 24, 2021
Posted by: Et
from San Antonio TX
After I had this about 2 weeks the machine started dumping coffee into the recycling bin. I called the help desk and he told me to clean the pot. He told me to stick a toothpick or paperclip end in the place where the pod goes to clear out any coffee residue. Neither one of them fit in the hole. He then told me to run very hot water through the machine by pressing the brew button 3 times. After I completed that I tried to brew the coffee. The first cup came out ok but the second cup only filled up 1/2 way and emptied into the pod recycling bin. Thtis continues to be a problem. My daughter has machine and it has never done this. This makes a great cup of coffee when it goes in the cup.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, September 25, 2021
Thank you for your review. If you still need assistance with the Vertuo Plus machine, please visit Nespresso.com/help or contact us through our toll-free number, 800-562-1465. We have noted this issue to your account, and look forward to hearing from you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Never experienced a worse machine!
on September 24, 2021
Posted by: Celine
from Tucson, AZ
Have had to replace this machine twice now! Constantly malfunctions and is incredibly difficult to troubleshoot. Very frustrating when you're about to leave for work and try to make a cup of coffee and it simply won't. Buy a different machine!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, September 25, 2021
Thank you for your review, Celine. While we are glad to know a machine expert was able to replace your Vertuo Next, we are dismayed to learn about the issues you are currently experiencing. If you need additional assistance with your replacement Vertuo Next machine, please do not hesitate to contact our 24/7 toll-free number, 800-562-1465, or visit Nespresso.com/help for troubleshooting tips. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Useless
on September 23, 2021
Posted by: Anonymous
from Fairfax county
Got as a gift. Only reason I didn’t toss after a month. Now, 4 months later, the machine doesn’t work.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, September 24, 2021
Thank you for your review. We are sorry to learn that the Vertuo Next machine has not met your expectations. All Vertuo Next machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great Coffee
on September 23, 2021
Posted by: Mo14
I love the coffee! The coffee machine works, but it’s very loud. I have a different Nespresso coffee maker and I love it more because it’s not anywhere close to as loud as this one. I have this new one at work, and I need to make sure my coworker isn’t on the phone so I can make a cup of coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, September 24, 2021
Thank you for your review, Mo14. You can reduce the sound made from your Vertuo Next machine by running the weekly cleaning cycle, or by placing a small mat between the machine and your countertop. If you ever need assistance with your Vertuo Next machine, please do not hesitate to visit Nespresso.com/help or contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA