Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
3
Always find coffee in recycling bin
on September 24, 2021
Posted by: Et
from San Antonio TX
After I had this about 2 weeks the machine started dumping coffee into the recycling bin. I called the help desk and he told me to clean the pot. He told me to stick a toothpick or paperclip end in the place where the pod goes to clear out any coffee residue. Neither one of them fit in the hole. He then told me to run very hot water through the machine by pressing the brew button 3 times. After I completed that I tried to brew the coffee. The first cup came out ok but the second cup only filled up 1/2 way and emptied into the pod recycling bin. Thtis continues to be a problem. My daughter has machine and it has never done this. This makes a great cup of coffee when it goes in the cup.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, September 25, 2021
Thank you for your review. If you still need assistance with the Vertuo Plus machine, please visit Nespresso.com/help or contact us through our toll-free number, 800-562-1465. We have noted this issue to your account, and look forward to hearing from you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Never experienced a worse machine!
on September 24, 2021
Posted by: Celine
from Tucson, AZ
Have had to replace this machine twice now! Constantly malfunctions and is incredibly difficult to troubleshoot. Very frustrating when you're about to leave for work and try to make a cup of coffee and it simply won't. Buy a different machine!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, September 25, 2021
Thank you for your review, Celine. While we are glad to know a machine expert was able to replace your Vertuo Next, we are dismayed to learn about the issues you are currently experiencing. If you need additional assistance with your replacement Vertuo Next machine, please do not hesitate to contact our 24/7 toll-free number, 800-562-1465, or visit Nespresso.com/help for troubleshooting tips. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Useless
on September 23, 2021
Posted by: Anonymous
from Fairfax county
Got as a gift. Only reason I didn’t toss after a month. Now, 4 months later, the machine doesn’t work.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, September 24, 2021
Thank you for your review. We are sorry to learn that the Vertuo Next machine has not met your expectations. All Vertuo Next machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great Coffee
on September 23, 2021
Posted by: Mo14
I love the coffee! The coffee machine works, but it’s very loud. I have a different Nespresso coffee maker and I love it more because it’s not anywhere close to as loud as this one. I have this new one at work, and I need to make sure my coworker isn’t on the phone so I can make a cup of coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, September 24, 2021
Thank you for your review, Mo14. You can reduce the sound made from your Vertuo Next machine by running the weekly cleaning cycle, or by placing a small mat between the machine and your countertop. If you ever need assistance with your Vertuo Next machine, please do not hesitate to visit Nespresso.com/help or contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best tasting coffee and super efficient machine
on September 23, 2021
Posted by: Kyliejt
from Alexandria, VA
We love our Nespresso maker! The coffee is silky smooth, with a nice froth topping. Tastes great and brews smartly and efficiently.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great Coffee, Great Service, Bad Machine.
on September 22, 2021
Posted by: Tim
from California
Got my first next as a 2020 Xmas gift, and my wife and myself loved it. That continued for 5 moths until May when it broke down (flashing white cup light that was unresponsive when pressed). Customer service was great and very helpful in troubleshooting. They determined that it likely got stuck during a firmware upgrade and needed to be replaced and exchanged it for a new Next unit.
Got the new unit and the 12 capsule flavor assortment (nice bonus). I didn't pair the unit with Wi-Fi so it couldn't get bricked by a firmware upgrade like my last one. This worked well for 4 months. Now I have a solid white cup button that is unresponsive. Chatted twice with customer service (who were great) and they determined that again, the machine would need to be exchanged. I asked if they could switch me to a Vertuo plus, and they readily agreed, and upgraded to a Vertuo Plus Deluxe, and they added a sample set as well.
Overall, I'm done with the Next and have moved on to the Plus Deluxe. I'm disappointed that it didn't work out, but no big loss because I didn't plan on getting the carafe for the Next, so no loss on my part. It is disappointing that the machines would not last long enough to have to be descaled (I use soft filter water, so it is recommended ~ every 6 months), and it has to be a loss for Nespresso, but I'm off to the next machine. Still can use the same capsules, so I'm not upset, but it is pretty hard to rattle me.
Got the new unit and the 12 capsule flavor assortment (nice bonus). I didn't pair the unit with Wi-Fi so it couldn't get bricked by a firmware upgrade like my last one. This worked well for 4 months. Now I have a solid white cup button that is unresponsive. Chatted twice with customer service (who were great) and they determined that again, the machine would need to be exchanged. I asked if they could switch me to a Vertuo plus, and they readily agreed, and upgraded to a Vertuo Plus Deluxe, and they added a sample set as well.
Overall, I'm done with the Next and have moved on to the Plus Deluxe. I'm disappointed that it didn't work out, but no big loss because I didn't plan on getting the carafe for the Next, so no loss on my part. It is disappointing that the machines would not last long enough to have to be descaled (I use soft filter water, so it is recommended ~ every 6 months), and it has to be a loss for Nespresso, but I'm off to the next machine. Still can use the same capsules, so I'm not upset, but it is pretty hard to rattle me.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great Coffee, Error Code Problem
on September 22, 2021
Posted by: Daz1986
from Dothan, AL
First and foremost, the coffee is absolutely wonderful.
I purchased the Vertuo Next back in June, 2021 and fell in love immediately. That being said, fast-forward to September, 2021 and the orange blinking light comes on when I attempt to brew my usual morning coffee. I tried the descaling mode, the cleaning mode, and spoke with a rep from Nespresso, who guided me through the troubleshooting process. It was determined that the machine would need to be replaced. I am currently awaiting my replacement machine in the mail. I will keep an optimistic outlook on the next machine, but I am a little concerned as to how long the next machine will last based upon these other reviews. I hope that if this happens again, I will be able to trade it out for a different series. Don't hesitate to buy a Nespresso machine! Just be careful with the Vertuo Next series and perhaps opt in for a different Nespresso series machine instead. Absolutely love Nespresso regardless! Great customer support too.
I purchased the Vertuo Next back in June, 2021 and fell in love immediately. That being said, fast-forward to September, 2021 and the orange blinking light comes on when I attempt to brew my usual morning coffee. I tried the descaling mode, the cleaning mode, and spoke with a rep from Nespresso, who guided me through the troubleshooting process. It was determined that the machine would need to be replaced. I am currently awaiting my replacement machine in the mail. I will keep an optimistic outlook on the next machine, but I am a little concerned as to how long the next machine will last based upon these other reviews. I hope that if this happens again, I will be able to trade it out for a different series. Don't hesitate to buy a Nespresso machine! Just be careful with the Vertuo Next series and perhaps opt in for a different Nespresso series machine instead. Absolutely love Nespresso regardless! Great customer support too.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, September 23, 2021
Hi, Daz1986. Thank you for your review. We are happy to see you were able to speak with a machine expert and arrange to receive a replacement machine. If you need assistance with your new Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
on September 22, 2021
Posted by: PriscillaG
Love my Nespresso, Its so pretty & i enjoy making caramel macchiatos at home i use the double chiaro pods!
Written by a customer while visiting influenster.com
