Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
2
Horrible machine Great customer service
on October 5, 2021
Posted by: Sammi
from Maryland
The coffee is great… as long as you can get it to brew anything. The yellow/orange double blink of death as taken my second Vertuo Next machine to the graveyard in under a year. But have no fear Nespresso customer service is amazing. They are sending out a new machine to replace this one. The customer service is really kind and empathetic to a completely uncaffeinated lunatic such as myself who they are unlucky enough to answer the phone for. Kudos for great customer service!
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Makes one cup and dies
on October 5, 2021
Posted by: lee
from Naples, FL
Must be some sort of programming issue but it will make only one cup and dies. The next day it sometimes works, sometimes does not -- orange lights flashing.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, October 6, 2021
Thank you for your review, Lee. A blinking light on this machine can indicate your machine is not closed correctly, requires descaling or the water tank is empty. We recommend checking the troubleshooting information for the Vertuo Next on Nespresso.com/help, or contact our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Would love it forever but machine keeps on dying
on October 4, 2021
Posted by: GG27
from Toronto
My first machine stopped working after 4 months. Customer service was very helpful and sent me a replacement right away. However even the second machine died after 3 months. Really heartbroken because I love the machine so much! For my third machine, I opted for the vertuoplus. Everything is good so far but sad that it's not compatible with the carafe pod.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, October 5, 2021
Thank you for your review. We're happy to learn you were able to receive a replacement machine. If you are experiencing any issue with your VertuoPlus we're happy to offer lifetime troubleshooting support and are available 24 hours a day, seven days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Avoid!
on October 1, 2021
Posted by: JGriff
from Tyler, Tx
I went through 2 of these machines in 1 month. They talked me into buying a regular vertuo machine instead of the next. Let’s hope this machine lasts more than 3 days like the other ones!
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, November 13, 2021
Hi JGRIFF, thank you for your review. We're glad to hear our team was able to assist you with receiving a new machine. If you experience any further difficulty please call us at 1-800-562-1465. We'll be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
5
on September 30, 2021
Posted by: catalinag72
I love my Vertuo Next machine! Haven't seen the inside of a coffee shop since I got this. Just make sure to read the manual so you're maintaining your machine in good condition. It's absolutely worth the price and I would recommend it to anyone.
Written by a customer while visiting influenster.com
Customer Rating
2
Good coffee. Machine is awful.
on September 30, 2021
Posted by: Elliot
from Minneapolis, mn
We’ve been through a few of these after several returns. It constantly has problems or stops working altogether. Now, it makes only small size coffees and doesn’t work for larger ones.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, October 1, 2021
Hi, Elliot. Thank you for your review. The Vertuo Next machine comes with a lifetime of troubleshooting and one year warranty. If you have any questions, please feel free to contact a machine expert at 800-562-1465 or visit Nespresso.com/help for more details.
Written by a customer while visiting Nespresso USA
Customer Rating
5
on September 29, 2021
Posted by: justinem49
Love my nespresso! Wish I would’ve purchased it with the frother. Cons: if you haven’t used it in a while you have to mess with it to work again
Written by a customer while visiting influenster.com
Customer Rating
2
Great coffee, but prepare to get a new machine
on September 28, 2021
Posted by: Kate M
from Virginia
I bought this Nespresso and thought the coffee tasted great but am on my second machine in 2 weeks. I am going to need a new one again because after 1 week, the machine empties the entire water tank into my coffee cup and shakes and spews water everywhere. Disappointing
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, September 29, 2021
Hi Kate, Thank you for your review. We're glad that you spoke to a machine expert and was able to have your Vertuo Next machine replaced. If you need further assistance we offer a one year warranty and a lifetime of troubleshooting assistance via telephone at 800-562-1465. We are available 24 hours a day 7 days a week.
Written by a customer while visiting Nespresso USA