Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
on September 30, 2021
Posted by: catalinag72
I love my Vertuo Next machine! Haven't seen the inside of a coffee shop since I got this. Just make sure to read the manual so you're maintaining your machine in good condition. It's absolutely worth the price and I would recommend it to anyone.
Written by a customer while visiting influenster.com
Customer Rating
2
Good coffee. Machine is awful.
on September 30, 2021
Posted by: Elliot
from Minneapolis, mn
We’ve been through a few of these after several returns. It constantly has problems or stops working altogether. Now, it makes only small size coffees and doesn’t work for larger ones.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, October 1, 2021
Hi, Elliot. Thank you for your review. The Vertuo Next machine comes with a lifetime of troubleshooting and one year warranty. If you have any questions, please feel free to contact a machine expert at 800-562-1465 or visit Nespresso.com/help for more details.
Written by a customer while visiting Nespresso USA
Customer Rating
5
on September 29, 2021
Posted by: justinem49
Love my nespresso! Wish I would’ve purchased it with the frother. Cons: if you haven’t used it in a while you have to mess with it to work again
Written by a customer while visiting influenster.com
Customer Rating
2
Great coffee, but prepare to get a new machine
on September 28, 2021
Posted by: Kate M
from Virginia
I bought this Nespresso and thought the coffee tasted great but am on my second machine in 2 weeks. I am going to need a new one again because after 1 week, the machine empties the entire water tank into my coffee cup and shakes and spews water everywhere. Disappointing
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, September 29, 2021
Hi Kate, Thank you for your review. We're glad that you spoke to a machine expert and was able to have your Vertuo Next machine replaced. If you need further assistance we offer a one year warranty and a lifetime of troubleshooting assistance via telephone at 800-562-1465. We are available 24 hours a day 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible machine
on September 27, 2021
Posted by: AprilG
from Galveston TX
I got the first next machine December 2020, it leaked water everywhere and had a lot of coffee grounds in the cup of coffee. Called tech support was wonderful, sent me another machine and it lasted 3 days before getting the flashing red lights. Called again and they offered a different machine, the original. I hope that one works better. I have had the original citiz machine for 9 years with no problems, I sure hope the original vertuo can last as long.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , September 28, 2021
Hi, AprilG. We are disappointed to learn about the issues you have experienced with your Vertuo Next, however we are glad to see you spoke with a machine expert and will be receiving a replacement Vertuoline machine. The Vertuoline comes with a lifetime of troubleshooting and one year warranty. If you have any questions, please feel free to contact us at 800-562-1465 or visit Nespresso.com/help for more details.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great coffee...terrible machine
on September 27, 2021
Posted by: Dave
from Maine
Been through 4 machines now. Switching to the old model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , September 28, 2021
Hi, Dave. Thank you for your review. We are happy to see you spoke with a machine expert and will receive your new Vertuoline machine. The new Vertuoline machine comes with a lifetime of troubleshooting and one year warranty. If you have any questions, please feel free to contact us at 800-562-1465 or visit Nespresso.com/help for more details.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not worth the money
on September 26, 2021
Posted by: Lacey
from Missouri
My husband bought me this for my birthday last year and after reading lots of reviews on it recently cause I was experiencing my machine leaking lots of water suddenly, I really wish he would’ve gotten me a different machine. I’ve barely used mine, it has sat for over 4 months because I was really overwhelmed trying to find the “the one” coffee flavor to enjoy daily. I finally found the flavors I like but the water leakage is extremely annoying as it leaves a giant puddle and my biggest gripe is it does not get hot enough. As a former barista, this machine is kind of disappointing. I wanted to love it but I see now it’s full of issues.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, September 27, 2021
Hi, Lacey. Thank you for your review. We are disappointed to learn you have not enjoyed your Vertuo Next machine due to leakage. If you ever need assistance with your Vertuo Next machine, Nespresso offers a lifetime of troubleshooting assistance. Please do not hesitate to contact us through our toll-free number, 800-562-1465 or visit Nespresso.com/help. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Grows MOLD!
on September 24, 2021
Posted by: Coffee fiend
from Pismo Beach, CA
We have 2 of these machines-plus a Original and a Vertuo. One of these Plus machine is made by DeLonghi and the other by Breville. They both have this rubber tube for steam -I'm guessing?- though the Vertuo doesn't have that problem. Coffee leaks out of that tube-that feeds into the capsule container. Mold forms within a day so it has to be cleaned all the time. No mention of this anywhere in the literature or in the details on the website. We found out when we went to move the machine and coffee leaked all over! The Breville gets so clogged up with coffee residue that it won't even close properly. We went back to our old Vertuo machine.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA