Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Terrible Machine!!!
on October 11, 2021
Posted by: Lee
I bought this about a month ago--after "upgrading" from my original Vertuo machine. After only 3 uses, coffee is spurting from the top into the side tray (where the capsules fall into), and none of the espresso has any crema whatsoever. I know that this is not user error, as I had no problems at all with my previous machine. I am going to see if I can replace this machine with the original Vertuo.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , October 12, 2021
Thank you for your review Lee. We are disappointed to learn that the Vertuo Next machine has not met your expectations. Your Vertuo Next machine comes with a one-year warranty and we offer a lifetime of comprehensive troubleshooting assistance with our machine experts. We can be reached at 800-562-1495, 24 hours a day, 7 days a week. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
3rd Machine in 10 months :(
on October 11, 2021
Posted by: AmandaB
from Chicago, IL
While I love the Nespresso coffee....I'm on my 3rd machine since December 2020. My original first machine lasted 5 months. The replacement machine sent by Nespresso only lasted 1 month. Now on to my 3rd machine and it too stopped working after a month and a half. All 3 machines have had a similar issue - - flashing orange light, inability to make coffee, leaking in to the capsule reserve. I would love to continue to be a Nespresso customer but it's getting exhausting having to get replacements every few months.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H. , Customer Service, October 12, 2021
Thank you for your review Amanda B. We understand your frustration regarding the Vertuo Next machine. Please contact us at your earliest convenience 800-562-1465 so that a machine expert may better assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Small but mighty
on October 9, 2021
Posted by: Nespresso Lover
from Northern VA
I absolutely love my Nespresso Vertuo. Very easy to use, to clean, love the fact that the pods are recyclable. And the coffee is magnificent, the aroma, the taste and endless possibilities of the recipes you can make.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible
on October 8, 2021
Posted by: Bhof
This machine connectivity sucks, can’t keep it paired. As I try to hit the button nothing happens, ones I open to see after about 30 seconds I get blasted with hot water.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, October 11, 2021
Hello. We understand your frustration regarding the connectivity. A simple factory reset should resolve the issue by pressing the button five times. For further machine troubleshooting assistance please visit (the FAQ section of our website) Nespresso.com/help or use our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
terrible machine
on October 7, 2021
Posted by: Nancy77
from Atlanta GA
Although the customer service is great, this particular machine is awful. I received my original machine in early July. I am now on the third replacement machine and it stopped working today, as well. Apparently this is a horrible machine and other Nespresso options are better.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, October 8, 2021
Thank you for your review, Nancy. We understand how frustrating this can be, and we are glad to see that you're getting another replacement machine. We are here for you with comprehensive lifetime troubleshooting. We can be reached at 800-562-1495 and are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
AVOID
on October 7, 2021
Posted by: alannaSF
from San Francisco, CA
I rarely write reviews but now that my 2nd Next machine has died, I would like to warn everyone to not buy this machine. Within less than a year, I had one die then was sent a replacement that died in less than 2 months after receiving it. Both would not brew and blink orange twice and the second one started to leak after every two cups (before it died). Fortunately, customer service has been fantastic and is sending me another model but to avoid any frustration I would strongly suggest purchasing another vertuo machine.
Response from Nespresso USABy Katy R., Customer Service, October 8, 2021
Thank you for your review, Alanna. We are glad to see that you're getting another replacement machine. We are here for you with comprehensive lifetime troubleshooting. We can be reached at 800-562-1495 and are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
This machine is crap
on October 6, 2021
Posted by: nda71
from philadelphia pa
I wish I had heeded the many negative reviews on this machine. This is the third Nespresso machine I have bought and it is terrible, abysmal, a complete waste of money. If I had bought this machine first, I would never have thrown it out and never looked at Nespresso again.
It frequently dies in the middle of making coffee; I have wasted many pricey nespresso capsules because of this. It makes very little crema compared to other models. Finally, the taste of the coffee it produces is off compared to the older models. If you are wondering which machine to buy, AVOID this one. I love Nespresso coffee, I loved my old machines, so please don't take this as a criticism of the company. Just avoid this dud of a machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , October 7, 2021
Thank you for your review. We understand your frustration with your Vertuo Next. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please visit Nespresso.com/help or contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible machine, good customer service
on October 6, 2021
Posted by: vgurlnsam
from Boca Raton, FL
I purchased the Vertuo Next in July. It did not heat up the water properly so I returned it for another Vertuo Next machine which I received in September. That machine lasted one month and now will not brew coffee. It will flash orange and flood the capsule container with coffee. Customer service was wonderful and have said they will replace this machine with another line. I told them I do not want the Vertuo Next even though it is the newest line. It simply doesn’t work well.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, October 7, 2021
Hi Veronica, We are disappointed to learn about the issues you have experienced with your Vertuo Next, however we are glad to see you spoke with a machine expert and will be receiving a replacement Evoluo machine. The Evoluo comes with a lifetime of troubleshooting and one year warranty. If you have any questions, please feel free to contact us at 800-562-1465 or visit Nespresso.com/help for more details.
Written by a customer while visiting Nespresso USA