Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
terrible machine
on October 7, 2021
Posted by: Nancy77
from Atlanta GA
Although the customer service is great, this particular machine is awful. I received my original machine in early July. I am now on the third replacement machine and it stopped working today, as well. Apparently this is a horrible machine and other Nespresso options are better.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, October 8, 2021
Thank you for your review, Nancy. We understand how frustrating this can be, and we are glad to see that you're getting another replacement machine. We are here for you with comprehensive lifetime troubleshooting. We can be reached at 800-562-1495 and are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
AVOID
on October 7, 2021
Posted by: alannaSF
from San Francisco, CA
I rarely write reviews but now that my 2nd Next machine has died, I would like to warn everyone to not buy this machine. Within less than a year, I had one die then was sent a replacement that died in less than 2 months after receiving it. Both would not brew and blink orange twice and the second one started to leak after every two cups (before it died). Fortunately, customer service has been fantastic and is sending me another model but to avoid any frustration I would strongly suggest purchasing another vertuo machine.
Response from Nespresso USABy Katy R., Customer Service, October 8, 2021
Thank you for your review, Alanna. We are glad to see that you're getting another replacement machine. We are here for you with comprehensive lifetime troubleshooting. We can be reached at 800-562-1495 and are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
This machine is crap
on October 6, 2021
Posted by: nda71
from philadelphia pa
I wish I had heeded the many negative reviews on this machine. This is the third Nespresso machine I have bought and it is terrible, abysmal, a complete waste of money. If I had bought this machine first, I would never have thrown it out and never looked at Nespresso again.
It frequently dies in the middle of making coffee; I have wasted many pricey nespresso capsules because of this. It makes very little crema compared to other models. Finally, the taste of the coffee it produces is off compared to the older models. If you are wondering which machine to buy, AVOID this one. I love Nespresso coffee, I loved my old machines, so please don't take this as a criticism of the company. Just avoid this dud of a machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , October 7, 2021
Thank you for your review. We understand your frustration with your Vertuo Next. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please visit Nespresso.com/help or contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible machine, good customer service
on October 6, 2021
Posted by: vgurlnsam
from Boca Raton, FL
I purchased the Vertuo Next in July. It did not heat up the water properly so I returned it for another Vertuo Next machine which I received in September. That machine lasted one month and now will not brew coffee. It will flash orange and flood the capsule container with coffee. Customer service was wonderful and have said they will replace this machine with another line. I told them I do not want the Vertuo Next even though it is the newest line. It simply doesn’t work well.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, October 7, 2021
Hi Veronica, We are disappointed to learn about the issues you have experienced with your Vertuo Next, however we are glad to see you spoke with a machine expert and will be receiving a replacement Evoluo machine. The Evoluo comes with a lifetime of troubleshooting and one year warranty. If you have any questions, please feel free to contact us at 800-562-1465 or visit Nespresso.com/help for more details.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Horrible machine Great customer service
on October 5, 2021
Posted by: Sammi
from Maryland
The coffee is great… as long as you can get it to brew anything. The yellow/orange double blink of death as taken my second Vertuo Next machine to the graveyard in under a year. But have no fear Nespresso customer service is amazing. They are sending out a new machine to replace this one. The customer service is really kind and empathetic to a completely uncaffeinated lunatic such as myself who they are unlucky enough to answer the phone for. Kudos for great customer service!
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Makes one cup and dies
on October 5, 2021
Posted by: lee
from Naples, FL
Must be some sort of programming issue but it will make only one cup and dies. The next day it sometimes works, sometimes does not -- orange lights flashing.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, October 6, 2021
Thank you for your review, Lee. A blinking light on this machine can indicate your machine is not closed correctly, requires descaling or the water tank is empty. We recommend checking the troubleshooting information for the Vertuo Next on Nespresso.com/help, or contact our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Would love it forever but machine keeps on dying
on October 4, 2021
Posted by: GG27
from Toronto
My first machine stopped working after 4 months. Customer service was very helpful and sent me a replacement right away. However even the second machine died after 3 months. Really heartbroken because I love the machine so much! For my third machine, I opted for the vertuoplus. Everything is good so far but sad that it's not compatible with the carafe pod.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, October 5, 2021
Thank you for your review. We're happy to learn you were able to receive a replacement machine. If you are experiencing any issue with your VertuoPlus we're happy to offer lifetime troubleshooting support and are available 24 hours a day, seven days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Avoid!
on October 1, 2021
Posted by: JGriff
from Tyler, Tx
I went through 2 of these machines in 1 month. They talked me into buying a regular vertuo machine instead of the next. Let’s hope this machine lasts more than 3 days like the other ones!
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, November 13, 2021
Hi JGRIFF, thank you for your review. We're glad to hear our team was able to assist you with receiving a new machine. If you experience any further difficulty please call us at 1-800-562-1465. We'll be happy to help.
Written by a customer while visiting Nespresso USA