Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,204 Reviews)
Rating breakdown 3,204 reviews
5 Stars
1,989
4 Stars
347
3 Stars
125
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Quitter
on March 18, 2023
Posted by: Quitter
from Utah
Our first machine we received as a gift for Christmas in less than a year Later with very minimal use it completely quit working. But when it worked, it did a great job. Customer service was great and I was able to return it for a new one. I’ve had the new one for about two months and it’s already starting to act up. The Descaling process is very complicated Ut I’m going to try that this morning and see if that helps.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, March 20, 2023
Thank you for your review, and we are disappointed to hear that there is an issue with your machine. Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Didn't work, replacement didn't work
on April 7, 2023
Posted by: mrbean666
from Philadelphia, PA
We ended up returning ours because of the constant problems. Felt bad returning it too, as this was a birthday gift from my wife. But this machine was having issues so frequently, probably more than 50% of the time.
Nespresso even sent us a replacement, which was great customer service, but the replacement had the same issues. The device would randomly just fail to make coffee, and none of the suggestions for resetting it or cleaning it ever permanently resolved the issues. You could clean it and it MIGHT make a coffee for you, but even then, the next coffee would fail. Occasionally, it would fail and then upon resetting (or whatever the term was) start spitting out hot water. It was a real headache, and while customer service offered to send us a second replacement (third unit), we decided we'd rather not deal with the hassle.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, April 10, 2023
Thank you for the review. We stand behind our machines and offer a lifetime of comprehensive troubleshooting along with at least a one-year warranty. We are always here to help at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy
on April 9, 2023
Posted by: Tjl
from Chicago
I bought this machine 4 days ago and have only been able to have 2 coffees. Machine gets an error that it is too hot on the first use. Called nespresso they walked me through a reset. Made one coffee after the reset then stopped again. They told me it was due either cleaning or descaling. Apparently new machines require scaling and or cleaning after first use.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, April 10, 2023
Thank you for your response, Todd. We certainly understand your frustration, and we look forward to finding a satisfactory solution. All machines are covered by at least a one-year warranty, and a lifetime of comprehensive troubleshooting. If you'd like to escalate the situation, and speak to an expert, please call us at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Which time is a charm?
on June 11, 2023
Posted by: Nama
from Alta Loma, Ca
We've had two replacements on this and are asking for a different machine. Hopefully the next machine works.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, June 13, 2023
Thanks for your review, Nama. We’re dismayed you’ve had issues with both Vertuo Next machines which caused replacement machines to be sent to you. Please reach out to us if you have any issues with your Vertuo Next that you receive via our toll-free number 800-562-1465. If you have issues with this replacement, you may want to discuss an alternate Vertuo machine model. We’re available 24 hours a day and 7 days a week for your convenience. You’ll be back to your favorite Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Worked for 2 months and then leaked everywhere
on July 2, 2023
Posted by: Rachel
from Oroville, CA
I purchased two of these machines in December and by February both machines, one at home and one at our office, were leaking water out of the the top. It was as if the intake hose was disconnected and there was no way to fix it without taking the machines apart. Our office assistant tried to facilitate the returns but it didn't happen and we ended up just throwing both machines in the trash. Loved them while they worked but it was a costly 2 months, especially have buying so many of the pods upfront.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, July 3, 2023
Thanks for your review, Rachel. We're dismayed to learn that your Vertuo Next machines stopped working. This machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We recommend calling us to speak with a machine expert to find a solution. If troubleshooting is unsuccessful, we have repair and replacement options, even if the machine is out of warranty. We look forward to speaking with you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Don’t waste your money
on July 5, 2023
Posted by: Meli
from Miami Fl
Do not buy a Virtuo Next machine! First two years.. you will get the most amazing coffee ever. After two years, it brews when it wants to. I’ve spent time and money descaling and trying anything I can to get it to brew. It brews one cup fine and then the next it’s another error code. And there is water coming out the bottom of the machine with coffee. I’ve heard that Nespresso knows about the issue. Incredible! And, of course, after the two years, there is no warranty!
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, July 6, 2023
Thank you for your review, Melissa. Every Nespresso machine is covered under at least a one-year warranty, with both, in and out of warranty repair or replacement options so you may continue to enjoy your favorite Nespresso selections. Please call Nespresso directly, 800.562.1465 and a machine expert will be happy to assist you with troubleshooting over the phone, and a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointed in Quality and Longevity
on July 8, 2023
Posted by: SAK 10
from NJ
We spent a lot of money and bought this machine a year and a half ago. Have loved using it since then. However the machine is now no longer actually making coffee despite multiple attempts to reset it, descale it, clean it, let it rest. It just keeps blinking at me no matter what I do (which is also incredibly frustrating). I've followed the instructions for descaling and cleaning a few times and nothing it helping. It turns on and sounds like it is going to work but then just lights up orange again
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, July 10, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. Blinking patterns can indicate different issues or alerts. We feel confident we can help resolve this matter to your satisfaction with prompt and comprehensive troubleshooting assistance by phone. A Machine Specialist can determine issue and offer resolution based on the blinking pattern. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Cheap and Loud
on August 27, 2021
Posted by: LJ
from Colorado
We have been nespresso members since 2017 and this purchase made for our third vertuo style machine. It is absolute crap. Our older machine was in good working order, but we were interested in the larger 18 oz coffee pod capability. Dont buy into this gimmick .
Our first two machines were much higher quality and produced much smoother pours. This machine is loud, clunky, and the parts move very heavily with some effort. The pour is never consistent and will occasionally refuse to extract for no apparent reason, causing multiple pods to be wasted.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, August 27, 2021
Thank you for your review, LJ. An inconsistent pour may be resolved by resetting the factory settings on your machine. For instructions and more troubleshooting tips, please visit the Vertuo Next machine section on Nespresso.com/help or contact us via our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA