Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Great coffee
on May 16, 2023
Posted by: Zosia
from New York
[This review was collected as part of a promotion.] I buy coffee and machine 2week ago it’s very good I’m so happy for it
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Recent Purchase
on May 16, 2023
Posted by: KerryD
from New York, NY
[This review was collected as part of a promotion.] Most coffee is good. I prefer the the 5 oz up to the 7oz cup
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Loving it
on May 16, 2023
Posted by: Deb
from New York
[This review was collected as part of a promotion.] Loving my vertuo next. The coffee is great and the machine is easy to use
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee maker ever!
on May 15, 2023
Posted by: Dana
from Kihei Hi
[This review was collected as part of a promotion.] I just received my Vertuo Next a week ago and I just love everything about it. It makes the best cup of coffee and with the milk frother it makes the bomb lattes. I would suggest this machine to anyone who wants a delicious, fast cup of coffee any time!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
So pretty and tasty
on May 15, 2023
Posted by: tgolove
from Bayside, NY
[This review was collected as part of a promotion.] I just got this machine and it looks amazing in my kitchen. I love the cup holder and how you can adjust it. The coffee comes out so good!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best purchase ever!
on May 14, 2023
Posted by: Audrio
from Texas
[This review was collected as part of a promotion.] I purchased my first machine and I’m so excited. After using it for almost a month It’s definitely worth the investment. I went to the Nespresso Boutique Dallas twice and received excellent service.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Avoid!
on May 14, 2023
Posted by: Willowwhat123
from CA
This machine is great when it works...this particular model is WELL known for breaking often. To be fair, when it works, coffee is pretty good.
You must be diligent in not leaving pods in the chamber, and must clean/descale VERY frequently to keep the machine working. I do all of these things but have still had issues with the Next.
Customer service is great and will replace if the machine is defective but it's always a hassle calling to describe the issue, troubleshoot over the phone until they believe it is broken, waiting on the new machine etc. My first machine lasted less than 2 months, the second a whole year, and now on our 3rd.....
I would not recommend the Next, its not worth the trouble. Invest in a better machine, and save yourself the hassle.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, May 15, 2023
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. Please allow us to provide some user tips that may help.
For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
Should you require any additional assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
We will ensure your feedback about your recurring issues with this machine reaches the appropriate department for review. Thank you.
For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
Should you require any additional assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
We will ensure your feedback about your recurring issues with this machine reaches the appropriate department for review. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
A household necessity
on May 14, 2023
Posted by: A
from NJ
[This review was collected as part of a promotion.] I am so happy I finally bought a nespresso machine, every cup of coffee made is absolutely perfect. The overall design of the machine also looking stunning. Best purchase I’ve ever made
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA