Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
2
on October 16, 2021
Posted by: vivianag54
Product only lasted 3 months and broke on me twice. Coffee is okay but expensive for what it is.
Written by a customer while visiting influenster.com
Customer Rating
4
Mostly Enjoy the machine
on October 14, 2021
Posted by: mjrusselltx
from Alexandria VA
I have had the Vertuo Next for almost a year and I really enjoy it, especially the pour over coffee. I use it daily.
The only issue I have had with it was running the descaling process. It is overly complicated and I had have someone from customer service walk me through because the directions don't make sense.
Reading all the negative reviews and knowing how much trouble the descaling process gave me, I think Nespresso could save themselves a lot of bad reviews by simplifying that process. Otherwise it is a great machine I love the variety of coffees I can make.
I would recommend this to a friend!
Response from Nespresso USABy Allison T., Customer Service, October 15, 2021
Thank you for your review. You can find comprehensive descaling instructions and various troubleshooting tips on Nespresso.com/help, or contact us via our toll-free number, 800-562-1465. Nespresso would be glad to provide PDF instructions via email.
Written by a customer while visiting Nespresso USA
Customer Rating
1
stay away from this machine
on October 12, 2021
Posted by: glass of tea
from Ohio
Received this machine as a Christmas gift last year and only had it for about 10 months now and i have nothing but malfunctioning issues. The machine will never finish brewing a full cup of coffee, troubles getting it out of descaling mode, the top spinner needle is always getting stuck, coffee always comes out cold and now and the power is declining....love the coffee when the machine worked correctly for about 2 months i guess.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, October 13, 2021
Thank you for your review, Andrew. We share your frustration and would like to point you in the best direction for assistance. All of our machines include at least a one-year warranty. For lifetime comprehensive troubleshooting please call 800-562-1465 where we're available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Excellent coffee, Taking extra precautions
on October 12, 2021
Posted by: CircuitSix
from Raleigh, NC
We purchased this unit about 3 months ago and have had no issues as of yet and the machine continues to perform extremely well. I was a bit nervous having ordered the Vertuo Next to only later read so many negative reviews. I purposely waited a few months before posting this review to make sure that it continued to perform and we weren't seeing failures like others have been reporting. That being said, we do baby our machine, more so than I think the average user would.
We make sure that our water reservoir is never empty and that we only use bottled water (5gal from the local grocery). The tap water, even filtered tap water, has a lot of contaminants that can cause premature failure of the machine. Routine cleaning around the lid where the pod is placed is absolutely required, otherwise, a ring of dried coffee will form and eventually cause leaks. Descaling on a regular basis will also help, unfortunately the instructions provided with the machine are not the clearest to follow nor is the actual procedure that user-friendly.
Overall this is actually a very nice machine, I think that with proper maintenance and clean water that this machine will last quite some time. The quality of the coffee from Nespresso and the engineering behind their machine in my opinion produce the best cup of coffee without breaking the bank.
I would recommend this to a friend!
Response from Nespresso USABy Katy R., Customer Service, October 13, 2021
Thank you for your review, Timothy. We are glad to hear that your Vertuo Next machine is meeting your expectations and that you are taking such good care of the equipment. If you run into issues you can call 800-562-1465 where you'll have access to a lifetime of comprehensive troubleshooting. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible Machine!!!
on October 11, 2021
Posted by: Lee
I bought this about a month ago--after "upgrading" from my original Vertuo machine. After only 3 uses, coffee is spurting from the top into the side tray (where the capsules fall into), and none of the espresso has any crema whatsoever. I know that this is not user error, as I had no problems at all with my previous machine. I am going to see if I can replace this machine with the original Vertuo.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , October 12, 2021
Thank you for your review Lee. We are disappointed to learn that the Vertuo Next machine has not met your expectations. Your Vertuo Next machine comes with a one-year warranty and we offer a lifetime of comprehensive troubleshooting assistance with our machine experts. We can be reached at 800-562-1495, 24 hours a day, 7 days a week. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
3rd Machine in 10 months :(
on October 11, 2021
Posted by: AmandaB
from Chicago, IL
While I love the Nespresso coffee....I'm on my 3rd machine since December 2020. My original first machine lasted 5 months. The replacement machine sent by Nespresso only lasted 1 month. Now on to my 3rd machine and it too stopped working after a month and a half. All 3 machines have had a similar issue - - flashing orange light, inability to make coffee, leaking in to the capsule reserve. I would love to continue to be a Nespresso customer but it's getting exhausting having to get replacements every few months.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H. , Customer Service, October 12, 2021
Thank you for your review Amanda B. We understand your frustration regarding the Vertuo Next machine. Please contact us at your earliest convenience 800-562-1465 so that a machine expert may better assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Small but mighty
on October 9, 2021
Posted by: Nespresso Lover
from Northern VA
I absolutely love my Nespresso Vertuo. Very easy to use, to clean, love the fact that the pods are recyclable. And the coffee is magnificent, the aroma, the taste and endless possibilities of the recipes you can make.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible
on October 8, 2021
Posted by: Bhof
This machine connectivity sucks, can’t keep it paired. As I try to hit the button nothing happens, ones I open to see after about 30 seconds I get blasted with hot water.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, October 11, 2021
Hello. We understand your frustration regarding the connectivity. A simple factory reset should resolve the issue by pressing the button five times. For further machine troubleshooting assistance please visit (the FAQ section of our website) Nespresso.com/help or use our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA