Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
4
on October 19, 2021
Posted by: alwaysrunning15
I was gifted the Nespresso machine as a wedding present and I absolutely love it!! It came with samples of their coffee that were delicious. I haven't bought more yet, but would like to in the future. I've been reusing the pods with aluminum stick on caps I bought to fill my own coffee and espresso in. It makes the perfect cup of creamy espresso or coffee every time! It has started to make a noise, so I'm really hoping it isn't breaking. We've had it for 1 month at this point with daily use.
Written by a customer while visiting influenster.com
Customer Rating
1
Stopped Working after 3 weeks
on October 18, 2021
Posted by: BOBO
Machine has a design flaw...buy a different model. makes good coffee when working
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, October 22, 2021
Hi, Bobo, thank you for posting your review. Your feedback is important to us and we are dismayed to learn that the Vertuo Next machine has not met your expectations. Each machine comes with a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on the Machine Care tab on Nespresso.com. Please contact us at your earliest convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great Product, When it's Working!!
on October 18, 2021
Posted by: Dani1870
from Texas
I bought the Vertuo Next 5 months ago. The machine is great when it works properly. Unfortunately, I have encountered problems with the machine preparing to brew, switching to orange and back to white. This caused a lot of time, frustration and wasted capsules trying to figure out what the problem was.
Additionally, there's room for improvement in the Blinking Summary section of the instruction manual. Troubleshooting instructions are vague at best and desperately need to be revised to include more details.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, October 19, 2021
hank you for your review. We are happy to see you were able to speak with a machine expert. We stand behind our brand, so if you still need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointed
on October 18, 2021
Posted by: SH
from Chicago
When this machine works it makes great coffee love the look and size. However I have had two machines in 18 months. My latest one which replaced my first one stopped working after two half months. While I am going through the process of troubleshooting with customer I have bought a French press so I can have coffee. I had hoped by now they would have improved the issues with this machine. I’m pretty sure I was also sent a refurbished machine and not a new one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, October 19, 2021
Thank you for your review. We are happy to see you will receive a new Vertuo machine to replace your Vertuo Next. If you need additional assistance, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
on October 18, 2021
Posted by: meggysuelovesu
Easy to use. Produces a great product. Enjoy all of the flavor options and the froth On the top. Highly recommend purchasing for those special cups of coffee.
Written by a customer while visiting influenster.com
Customer Rating
5
Love it
on October 17, 2021
Posted by: Ag91
from Iowa
We love this machine. I’ve used the plus as well. I love that this has larger cup size options. My husband doesn’t have to brew three pods to fill his mug in the morning. Hands down, worth the investment. The coffee cannot compare. I wish the pods were a bit more affordable.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
on October 17, 2021
Posted by: member-849f707d4
So worth the money. We use this every single day. The pods can are a little pricey but cheaper than constantly getting coffee out, plus they’re recyclable.
Written by a customer while visiting influenster.com
Customer Rating
5
Love it!
on October 16, 2021
Posted by: hanoif86
from California
I don't know what people are complaining about, probably just user error, but this machine is great and the variety of coffee it makes is simply amazing! The coffee tastes great whether made into lattes, iced lattes, or just plain coffee! Highly recommended with the aeroccino 3 frother! Goodbye starbucks!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA