Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
2
Much noisier & heavier than my Vertuo
on October 20, 2021
Posted by: Sunshine
from Orlando&Tampa, FL
Purchase this “smaller footprint” Vertuo Next to use in interim work rental place. It is quite loud, brews the same as Vertuo at home, but heavier although smaller footprint.
Should have bought another Vertuo…
Should have bought another Vertuo…
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B. , Customer Service, October 22, 2021
Hi, Sunshine. Thank you for your review. We are sorry to learn you were not happy with the Vertuo Next machine as it is louder than your machine at home. We recommend running a rinse cycle through the machine weekly, as coffee build up can cause the machine to sound louder. We also recommend descaling your machine every three months or 300 capsules, as scale build up can also cause the machine to brew louder. Each machine comes with at least a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on our Machine Care on our Nespresso website. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
The Vertuo Next needs to be recalled.
on October 20, 2021
Posted by: abcND
from Westminster, CA
This is an excellent machine.. when it works. This is my 2nd one in just over 4 months, both stopped working. The machine would try to warm the water, and two flashes of orange light and then solid blue. This is frustrating and after researching, tons of people have had the same issue. This has got to be one of the worst model and should have never be allowed to be on the market. I don't recommend this model and hoped that Nespresso pull this from the market.
Response from Nespresso USABy Christine G., Customer Service, October 21, 2021
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not my favorite machine
on October 19, 2021
Posted by: Fran40
I bought this machine as an "upgrade" to my VerturoPlus machine of three years (with no problems) and haven't been a fan since day one. Significantly louder than the VerturoPlus, the capsule ejector works about once every 20 times, and the container the capsules fall in gets moldy after a couple days, so I grab the pod out every time now and wipe out the machine to prevent any build up. If I wouldn't have given away my VerturoPlus, I would return this machine. I would not recommend this machine over the VerturoPlus.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, October 21, 2021
Thank you for your review. We're happy to provide you with further assistance with your VertuoNext machine and feel confident we can resolve the issues mentioned. The machine comes with a one-year warranty and we offer lifetime troubleshooting support. We are available 24 hours a day, seven days a week at 800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
AMAZING!!... when it works
on October 19, 2021
Posted by: Migg21
from Los Angeles, CA
I have had two of these Veruto Next Machines and BOTH have had the same problem. The brewing/cleaning button becomes completely unresponsive after a few weeks of working well. Nespresso... please fix this product. When it DID work, the coffee was amazing. The machine knew exactly how to brew each pod perfectly. However, I am extremely disappointed with the overall product. I am not the only one with this issue as I have read MANY dissatisfied customers of this product. Really hope Nespresso ensures ALL their machines in the future do not break down as easily. The literal definition of too good to be true.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, October 20, 2021
Thank you for your review. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help reach a satisfactory resolution with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
on October 19, 2021
Posted by: alwaysrunning15
I was gifted the Nespresso machine as a wedding present and I absolutely love it!! It came with samples of their coffee that were delicious. I haven't bought more yet, but would like to in the future. I've been reusing the pods with aluminum stick on caps I bought to fill my own coffee and espresso in. It makes the perfect cup of creamy espresso or coffee every time! It has started to make a noise, so I'm really hoping it isn't breaking. We've had it for 1 month at this point with daily use.
Written by a customer while visiting influenster.com
Customer Rating
1
Stopped Working after 3 weeks
on October 18, 2021
Posted by: BOBO
Machine has a design flaw...buy a different model. makes good coffee when working
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, October 22, 2021
Hi, Bobo, thank you for posting your review. Your feedback is important to us and we are dismayed to learn that the Vertuo Next machine has not met your expectations. Each machine comes with a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on the Machine Care tab on Nespresso.com. Please contact us at your earliest convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great Product, When it's Working!!
on October 18, 2021
Posted by: Dani1870
from Texas
I bought the Vertuo Next 5 months ago. The machine is great when it works properly. Unfortunately, I have encountered problems with the machine preparing to brew, switching to orange and back to white. This caused a lot of time, frustration and wasted capsules trying to figure out what the problem was.
Additionally, there's room for improvement in the Blinking Summary section of the instruction manual. Troubleshooting instructions are vague at best and desperately need to be revised to include more details.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, October 19, 2021
hank you for your review. We are happy to see you were able to speak with a machine expert. We stand behind our brand, so if you still need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointed
on October 18, 2021
Posted by: SH
from Chicago
When this machine works it makes great coffee love the look and size. However I have had two machines in 18 months. My latest one which replaced my first one stopped working after two half months. While I am going through the process of troubleshooting with customer I have bought a French press so I can have coffee. I had hoped by now they would have improved the issues with this machine. I’m pretty sure I was also sent a refurbished machine and not a new one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, October 19, 2021
Thank you for your review. We are happy to see you will receive a new Vertuo machine to replace your Vertuo Next. If you need additional assistance, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA