Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
AWFUL MACHINE - TERRIBLE QUALITY - LEAKS!!
on October 30, 2021
Posted by: CUP OF BRIAN
from NEW JERSEY
BEWARE!!! - I HAD 4 MACHINES REPLACED AND THEY KEEP BREAKING AFTER 1 MONTH. LEAKS EVERYWHERE AND FAILS TO MAKE A CUP OF COFFEE. KNOWN ISSUES WITH THIS MACHINE, CHOOSE ANOTHER MACHINE TO AVOID ISSUES
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B. , Customer Service , November 1, 2021
Hi Cup Of Brian. Thank you for your review. We are sorry to learn the Vertuo Next has not met your expectations. We are, however, happy to see you were able to speak with a Machine Expert and set up a replacement for your machine to the Evoluo machine. Once you have received your replacement machine, please contact us to complete the registration. Your satisfaction as a Nespresso machine owner is of utmost importance to the Coffee Specialists at the Nespresso. Each machine comes with at least a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on our Machine Care page on Nespresso.com. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Would not pair with app. Stopped working after one
on October 29, 2021
Posted by: Kirk
from Auburn, WA
Out of the box it wouldn't pair (app could never find the machine). I should have returned it then. Shortly after the warranty expired it stopped functioning (lights indicate an internal error). I am extremely disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, October 30, 2021
Hi Kirk, we're disappointed to hear this. If you will contact us at 1-800-562-1465 our team will be happy to assist with your Vertuo Next. We have out of warranty support options available for you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
I love Nespresso BUT
on October 27, 2021
Posted by: Pvdm
from Monterey CA
The Vertuo Next has a major design flaw - just had to replace the second one in a month!
I have been a Nespresso Vertuo user since 2008 & happy with my other machines. Hope they get this worked out.
I have been a Nespresso Vertuo user since 2008 & happy with my other machines. Hope they get this worked out.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 1, 2021
Hi Pvdm, thank you for your review. We're glad to see you spoke with a machine expert, and that you will be receiving a replacement Vertuo Next. For any future questions about descaling your machine, or for general technical assistance, please visit the Vertuo Next section under Nespresso.com/help, or call us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Never going to a coffee shop again!
on October 27, 2021
Posted by: cats124
from New York, NY
I love my Vertuo Next machine, it's my first Nespresso machine after upgrading from Keurig and I don't know how I survived before. The coffee is amazing, the machine takes up minimal space on my counter. No issues with my machine after a few months, crossing my fingers it stays this way!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stopped working and leaks all over
on October 25, 2021
Posted by: Steamed
from Ann Arbor
I received this as a Christmas gift and it stopped working after 9 months. I kept getting error messages that the pod was not a Nespresso pod (which it was). After wasting 4 pods, I tried to clean and descale, but still didn't work. Also, tried to reset-unsucessful. Then I tried to reset the bluetooth connection-still didn't work. The most frustrating thing was the leaking from the bottom that stained my new granite counter top.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, October 26, 2021
Hi Steamed, this is certainly not the experience we want you to have with your Vertuo Next. We would like to resolve this for you. Please call us at 1-800-562-1465 we are available 24 hours a day, 7 days a week for assistance with your machine and countertop.
Written by a customer while visiting Nespresso USA
Customer Rating
3
x2 Next machines broke, Superior customer service
on October 23, 2021
Posted by: Dan
from Texas
I initially got the Vertuno Next deluxe version as an Xmas gift from wife. It worked for 2 weeks then just stopped working all together. Nespresso replaced with another for free.
2nd machine lasted for maybe 9-10 months (without heavy use and frequent care) and it broke again. Was leaking with every cup made, then it stopped reading the pod barcode.
Called Nespresso again, and they said I could try a different model. Currently have the Vertuo Evoluo for past week with no issues, hopefully none. Excellent coffee.
2nd machine lasted for maybe 9-10 months (without heavy use and frequent care) and it broke again. Was leaking with every cup made, then it stopped reading the pod barcode.
Called Nespresso again, and they said I could try a different model. Currently have the Vertuo Evoluo for past week with no issues, hopefully none. Excellent coffee.
As others have said, their saving grace is their customer service. They make great coffee when the machines work, but they are quick to help you with another machine if yours breaks down. I am loyal customer mainly because of their customer service.
Response from Nespresso USABy Katherine T., Customer Service, October 25, 2021
Thank you for your review, Dan. We are glad to hear that you were able to receive a new Evoluo machine via our machine experts. If you have any questions about your new machine, or need additional troubleshooting assistance, please contact us at 800-562-1465. Thanks.
Written by a customer while visiting Nespresso USA
Customer Rating
5
UPDATED Remarks-Vertuo Next-not a reliable machine
on October 22, 2021
Posted by: Bri
from Colorado
I wanted to express my appreciation to Nespresso's quick response and work to resolve my non working Vertuo Next machine. Nespresso and its customer service folks quickly responded and worked with me to resolve the issue and replaced the defective machine with a new Vertuo Plus model, which arrived today and we are back to having awesome coffee. Thanks again for resolving the issue.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I wish I could
on October 22, 2021
Posted by: xnguyencb
I wish I could give Nespresso more than 5 stars. I cannot live without my machine. It makes such good and creamy coffee! I love mine iced with 2 pumps of syrup and oat milk! Super affordable and saves you time and money :) HIGHLYYY RECOMMENDED! They have amazing customer support as well!
Written by a customer while visiting influenster.com
