Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Stopped working and leaks all over
on October 25, 2021
Posted by: Steamed
from Ann Arbor
I received this as a Christmas gift and it stopped working after 9 months. I kept getting error messages that the pod was not a Nespresso pod (which it was). After wasting 4 pods, I tried to clean and descale, but still didn't work. Also, tried to reset-unsucessful. Then I tried to reset the bluetooth connection-still didn't work. The most frustrating thing was the leaking from the bottom that stained my new granite counter top.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, October 26, 2021
Hi Steamed, this is certainly not the experience we want you to have with your Vertuo Next. We would like to resolve this for you. Please call us at 1-800-562-1465 we are available 24 hours a day, 7 days a week for assistance with your machine and countertop.
Written by a customer while visiting Nespresso USA
Customer Rating
3
x2 Next machines broke, Superior customer service
on October 23, 2021
Posted by: Dan
from Texas
I initially got the Vertuno Next deluxe version as an Xmas gift from wife. It worked for 2 weeks then just stopped working all together. Nespresso replaced with another for free.
2nd machine lasted for maybe 9-10 months (without heavy use and frequent care) and it broke again. Was leaking with every cup made, then it stopped reading the pod barcode.
Called Nespresso again, and they said I could try a different model. Currently have the Vertuo Evoluo for past week with no issues, hopefully none. Excellent coffee.
2nd machine lasted for maybe 9-10 months (without heavy use and frequent care) and it broke again. Was leaking with every cup made, then it stopped reading the pod barcode.
Called Nespresso again, and they said I could try a different model. Currently have the Vertuo Evoluo for past week with no issues, hopefully none. Excellent coffee.
As others have said, their saving grace is their customer service. They make great coffee when the machines work, but they are quick to help you with another machine if yours breaks down. I am loyal customer mainly because of their customer service.
Response from Nespresso USABy Katherine T., Customer Service, October 25, 2021
Thank you for your review, Dan. We are glad to hear that you were able to receive a new Evoluo machine via our machine experts. If you have any questions about your new machine, or need additional troubleshooting assistance, please contact us at 800-562-1465. Thanks.
Written by a customer while visiting Nespresso USA
Customer Rating
5
UPDATED Remarks-Vertuo Next-not a reliable machine
on October 22, 2021
Posted by: Bri
from Colorado
I wanted to express my appreciation to Nespresso's quick response and work to resolve my non working Vertuo Next machine. Nespresso and its customer service folks quickly responded and worked with me to resolve the issue and replaced the defective machine with a new Vertuo Plus model, which arrived today and we are back to having awesome coffee. Thanks again for resolving the issue.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I wish I could
on October 22, 2021
Posted by: xnguyencb
I wish I could give Nespresso more than 5 stars. I cannot live without my machine. It makes such good and creamy coffee! I love mine iced with 2 pumps of syrup and oat milk! Super affordable and saves you time and money :) HIGHLYYY RECOMMENDED! They have amazing customer support as well!
Written by a customer while visiting influenster.com
Customer Rating
2
Much noisier & heavier than my Vertuo
on October 20, 2021
Posted by: Sunshine
from Orlando&Tampa, FL
Purchase this “smaller footprint” Vertuo Next to use in interim work rental place. It is quite loud, brews the same as Vertuo at home, but heavier although smaller footprint.
Should have bought another Vertuo…
Should have bought another Vertuo…
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B. , Customer Service, October 22, 2021
Hi, Sunshine. Thank you for your review. We are sorry to learn you were not happy with the Vertuo Next machine as it is louder than your machine at home. We recommend running a rinse cycle through the machine weekly, as coffee build up can cause the machine to sound louder. We also recommend descaling your machine every three months or 300 capsules, as scale build up can also cause the machine to brew louder. Each machine comes with at least a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on our Machine Care on our Nespresso website. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
The Vertuo Next needs to be recalled.
on October 20, 2021
Posted by: abcND
from Westminster, CA
This is an excellent machine.. when it works. This is my 2nd one in just over 4 months, both stopped working. The machine would try to warm the water, and two flashes of orange light and then solid blue. This is frustrating and after researching, tons of people have had the same issue. This has got to be one of the worst model and should have never be allowed to be on the market. I don't recommend this model and hoped that Nespresso pull this from the market.
Response from Nespresso USABy Christine G., Customer Service, October 21, 2021
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not my favorite machine
on October 19, 2021
Posted by: Fran40
I bought this machine as an "upgrade" to my VerturoPlus machine of three years (with no problems) and haven't been a fan since day one. Significantly louder than the VerturoPlus, the capsule ejector works about once every 20 times, and the container the capsules fall in gets moldy after a couple days, so I grab the pod out every time now and wipe out the machine to prevent any build up. If I wouldn't have given away my VerturoPlus, I would return this machine. I would not recommend this machine over the VerturoPlus.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, October 21, 2021
Thank you for your review. We're happy to provide you with further assistance with your VertuoNext machine and feel confident we can resolve the issues mentioned. The machine comes with a one-year warranty and we offer lifetime troubleshooting support. We are available 24 hours a day, seven days a week at 800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
AMAZING!!... when it works
on October 19, 2021
Posted by: Migg21
from Los Angeles, CA
I have had two of these Veruto Next Machines and BOTH have had the same problem. The brewing/cleaning button becomes completely unresponsive after a few weeks of working well. Nespresso... please fix this product. When it DID work, the coffee was amazing. The machine knew exactly how to brew each pod perfectly. However, I am extremely disappointed with the overall product. I am not the only one with this issue as I have read MANY dissatisfied customers of this product. Really hope Nespresso ensures ALL their machines in the future do not break down as easily. The literal definition of too good to be true.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, October 20, 2021
Thank you for your review. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help reach a satisfactory resolution with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA