Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,204 Reviews)
Rating breakdown 3,204 reviews
5 Stars
1,989
4 Stars
347
3 Stars
125
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Best coffee machine!
on January 27, 2023
Posted by: Nicole
from Philly PA
[This review was collected as part of a promotion.] Love this coffee machine! Comparable to Starbucks!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love how easy it is
on January 27, 2023
Posted by: KP
[This review was collected as part of a promotion.] Just bought this after our previous machine finally broke (lasted almost 6 years). We’re debating buying another one but after a week without it we realized my Nespresso coffee had become an important part of my morning. Love the quality and consistency.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso great!
on January 29, 2023
Posted by: Jack P
from Nashville TN
[This review was collected as part of a promotion.] I love it! Bought one for my mom for Christmas this year
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
We love the chocolate color and design.
on January 29, 2023
Posted by: Tlthomas
from Prineville Oregon
[This review was collected as part of a promotion.] What we don't like is pushing down the top and latching it manually. We prefer our Vertuo Plus since it is automatic at the touch of a finger and that makes it easy for those with arthritis.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best purchase I have made
on January 30, 2023
Posted by: nic
from VA
[This review was collected as part of a promotion.] I bought this a couple weeks ago and it is by far the best purchase I have ever made! I love trying new coffees and haven't had a single one that was bad. Totally worth the money.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Drinks aren’t hot enough
on February 8, 2023
Posted by: MG
I love how compact and convenient this machine is, but I find that it doesn’t heat the coffee to the right temperature. It’s too cool! I wish I knew how to make the coffee hotter and then it would be perfect.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service , February 9, 2023
Thank you for reviewing your Vertuo Next machine. Our machines won't brew as hot as drip coffee makers but should still be warm enough to be enjoyable. We recommend allowing the machine to preheat for at least 5 minutes and prewarming your cup. If you are concerned that your machine may not be operating correctly we're happy to help. Please call us at 1-800-562-1465 for troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso
on February 8, 2023
Posted by: Anonymous
I love my nespresso!! The quality of the coffee is just 10/10. Bought it so I don’t feed into my starbucks craving. Love the frother as well, it can froth both hot and cold foam!!
Written by a customer while visiting influenster.com
Customer Rating
4
some issues, customer service promptly corrected i
on February 9, 2023
Posted by: Mindy
[This review was collected as part of a promotion.] My original machine leaked from first use and was never really hot enough. I contacted customer service and they quickly shipped a replacement which works lovely. I love the ease of use and ability of the machine to read the capsules and brew each one perfectly.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA