Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Mamma mia !!! BAD QUALITY MACHINE
on November 1, 2021
Posted by: Giovannino
from Margate, Fl.
This was the 2nd. Vertuo machine, horrible and bad quality machine, the coffee is good but the machine is really a bad experience.
This complicated system to be pushing 3 timers here and 3 times there, for a coffee machine.
This complicated system to be pushing 3 timers here and 3 times there, for a coffee machine.
You forgot to go to ITALY and learn how to build a real coffee machine.
CIAO CIAO NESPRESSO...
Response from Nespresso USABy Jason B., Customer Service, November 2, 2021
Hi Giovannino. Thank you for your review. We are sorry to learn the Vertuo Next has not met your expectations. Your satisfaction as a Nespresso machine owner is of utmost importance to the Coffee Specialists at the Nespresso. Each machine comes with at least a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on our Machine Care page on Nespresso.com. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Flawed product
on October 31, 2021
Posted by: NoVirtuoNextNo
from Pinellas Park, FL
The only reason I'm giving this machine 3 stars is because of Nespresso's amazing customer service. I purchased this machine earlier this year and am on my 4th machine. We went with the Virtuo Next because, at the time, it was their latest model and their previous models in this series received excellent reviews. Issues are basically always the same, it will work for a period of time and you can get it to continue to work using their trouble shooting techniques. Each time it will work for progressively shorter periods of time. Eventually, you can no longer get a cup of coffee. Same error code, white blinking light (sounds like it is going to work), then 2 slow blinking gold lights back to solid white; no coffee. I kept up with trying to get it to work because the flavor of the coffee is the best I've had for a home brewed, single cup brewing machine. Bottom line, this machine is, in my opinion, not worth the trouble.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , November 1, 2021
Hi NoVertuoNextNo. Thank you for your review. We are sorry to learn your Vertuo Next machine malfunctioned. However, we are happy to learn you were able to speak with a Machine Expert for troubleshooting assistance with your Vertuo Next machine, and we were able to process a replacement for you. If you need additional assistance with your replacement Evoluo machine please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and a lifetime of troubleshooting assistance. We also offer comprehensive maintenance and troubleshooting details on our Machine Care page on Nespresso.com. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Breaks easily
on October 30, 2021
Posted by: Holly
from Texas
I bought this last Christmas and have had 4 replacement machines. They all stopped working or malfunctioned. Don't waste your money.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B. , Customer Service, November 1, 2021
Hi Holly. Thank you for your review. We are sorry to learn the Vertuo Next has not met your expectations. Your satisfaction as a Nespresso machine owner is of utmost importance to the Coffee Specialists at the Nespresso. Each machine comes with at least a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on our Machine Care page on Nespresso.com. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointed in this product
on October 30, 2021
Posted by: MarthaMB
from Rye, ny
My machine is only a month old, and already having problems. I was encouraged to purchase a vertuo machine after my daughter told me how convenient the coffee is to make, and that it always had high quality foam on top of each cup.
When I make a cup of coffee, all of the foam that is supposed to be on top of the brew somehow ends up in the pod receptacle. This happens with every brew cycle no matter the size of the pod. I have done multiple clean cycles, made sure there are no loose parts, and made sure there are no grounds stuck in the machine. It is very frustrating to have a new item that does not work as advertised.
When I make a cup of coffee, all of the foam that is supposed to be on top of the brew somehow ends up in the pod receptacle. This happens with every brew cycle no matter the size of the pod. I have done multiple clean cycles, made sure there are no loose parts, and made sure there are no grounds stuck in the machine. It is very frustrating to have a new item that does not work as advertised.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service , November 1, 2021
Hi, MarthaMB. Thank you for your review. Your satisfaction as a Nespresso machine owner is of utmost importance to the Coffee Specialists at Nespresso and we are dismayed to learn your Vertuo Next machine is malfunctioning. We encourage you to please call us. Each machine comes with at least a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on our Machine Care page on Nespresso.com. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
AWFUL MACHINE - TERRIBLE QUALITY - LEAKS!!
on October 30, 2021
Posted by: CUP OF BRIAN
from NEW JERSEY
BEWARE!!! - I HAD 4 MACHINES REPLACED AND THEY KEEP BREAKING AFTER 1 MONTH. LEAKS EVERYWHERE AND FAILS TO MAKE A CUP OF COFFEE. KNOWN ISSUES WITH THIS MACHINE, CHOOSE ANOTHER MACHINE TO AVOID ISSUES
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B. , Customer Service , November 1, 2021
Hi Cup Of Brian. Thank you for your review. We are sorry to learn the Vertuo Next has not met your expectations. We are, however, happy to see you were able to speak with a Machine Expert and set up a replacement for your machine to the Evoluo machine. Once you have received your replacement machine, please contact us to complete the registration. Your satisfaction as a Nespresso machine owner is of utmost importance to the Coffee Specialists at the Nespresso. Each machine comes with at least a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on our Machine Care page on Nespresso.com. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Would not pair with app. Stopped working after one
on October 29, 2021
Posted by: Kirk
from Auburn, WA
Out of the box it wouldn't pair (app could never find the machine). I should have returned it then. Shortly after the warranty expired it stopped functioning (lights indicate an internal error). I am extremely disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, October 30, 2021
Hi Kirk, we're disappointed to hear this. If you will contact us at 1-800-562-1465 our team will be happy to assist with your Vertuo Next. We have out of warranty support options available for you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
I love Nespresso BUT
on October 27, 2021
Posted by: Pvdm
from Monterey CA
The Vertuo Next has a major design flaw - just had to replace the second one in a month!
I have been a Nespresso Vertuo user since 2008 & happy with my other machines. Hope they get this worked out.
I have been a Nespresso Vertuo user since 2008 & happy with my other machines. Hope they get this worked out.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 1, 2021
Hi Pvdm, thank you for your review. We're glad to see you spoke with a machine expert, and that you will be receiving a replacement Vertuo Next. For any future questions about descaling your machine, or for general technical assistance, please visit the Vertuo Next section under Nespresso.com/help, or call us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Never going to a coffee shop again!
on October 27, 2021
Posted by: cats124
from New York, NY
I love my Vertuo Next machine, it's my first Nespresso machine after upgrading from Keurig and I don't know how I survived before. The coffee is amazing, the machine takes up minimal space on my counter. No issues with my machine after a few months, crossing my fingers it stays this way!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA