Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,204 Reviews)
Rating breakdown 3,204 reviews
5 Stars
1,989
4 Stars
347
3 Stars
125
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
2
Great but….
on January 22, 2023
Posted by: Anonymous
from Rancho Cucamonga,CA
Worked great for a year. We descaled it as planned. And now we’re dealing with a grinding sound. And scraping on top of the pod cup. Went back to Keurig.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, January 23, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. Please call at your earliest convenience for prompt and comprehensive troubleshooting assistance. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
A few issues but overall works great.
on January 22, 2023
Posted by: kwill
from Houston, TX
[This review was collected as part of a promotion.] I was very excited to try this machine but the machine would not brew the first time that I tried to use it. I have to unplug the machine for about 5 minutes and then plug it back it. The machine decided to brew after that. When the machine works, it makes a really good up of coffee. There are times when the machine will decide not to brew and I will have to unplug it for 5 minutes. I love the fact that it came with a glass mug. I use the mug all of the time. The set up on this machine was very quick and easy.
Pros: Makes Delicious Espressos, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee
on January 24, 2023
Posted by: Allison
from Houston, tx
[This review was collected as part of a promotion.] I love my machine so much! Easy to use, looks sleek, and makes the best coffee
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Nespresso Vertuo
on January 24, 2023
Posted by: mattsmom
from New York, New York
[This review was collected as part of a promotion.] I just received the Nespresso Vertuo and very happy with machine. It's beautiful and I love the coffee. The only thing I am not crazy about is the way it opens and closes to put in the pod. The piece you have to turn to open and close is a bit stiff and feels like it might break.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service, January 25, 2023
Hi, thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next Nespresso machine. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Easy To Use
on January 24, 2023
Posted by: Anne
[This review was collected as part of a promotion.] I bought this a month ago and everything is great specially the coffee. The only thing is it’s a little hard to close and open the top part.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service, January 25, 2023
Hi Anne, thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next Nespresso machine. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Very fancy
on January 26, 2023
Posted by: jojo31
from phoenix, az
[This review was collected as part of a promotion.] This is a very fancy coffee machine. Which is very nice if you enjoy that kind of coffee. It is a bit hard to use just because there are different kinds of coffee that it could use, and it measures the water for each. So, if you are not fluent in coffee talk you may not be sure how much coffee you are receiving. The machine is nice and skinny though and very pretty. The pods are nice because it keeps clean up easy as well.
Pros: High Quality Machine, Does not take up too much room on my countertop
Cons: Does not make enough coffee in a cup, Too Expensive
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , January 27, 2023
Hi, thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next Nespresso machine. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
decent little machine
on January 26, 2023
Posted by: zed805
[This review was collected as part of a promotion.] Device works well and is nice and compact. Brews quickly and has good temperature of the coffee
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Overall it's fine.
on January 27, 2023
Posted by: Justin
from columbus, oh
I liked the idea that this could brew an 18 ounce carafe. I think that the single cup pours are better tasting than the carafe though...The carafe pods taste very watered down. The opening mechanism is annoying to use. Especially when compared to the VertuoPlus. I guess maybe because it's a slimmer model? Overall, it's fine. Could use work on the carafe pour over though.
I would recommend this to a friend!
Response from Nespresso USABy Jason B., Customer Service, January 28, 2023
Thank you for your review. We appreciate your honest feedback, and we would be happy to note this to our product team. Should you ever need any assistance, we are available 24 hours a day, 7 days a week. Additional assistance can be found on Nespresso.com/help for your convenience.
Written by a customer while visiting Nespresso USA