Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Worked for two months
on November 3, 2021
Posted by: Nev
from Arlington, VA
It worked well for two months and then it started leaking while not in use and it wouldn't brew coffee, just makes a whirring noise and then stops. Customer service tried everything in the book to troubleshoot but we ended up with them having to send me a new machine. Hope the new one works well.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, November 4, 2021
Thank you for your review, Nevena. We're glad to see that you've spoken with a machine expert and that a new machine is on its way to you. If you run into any other issues please call our toll-free number, 800-562-1465, where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Constant problems and replacements
on November 3, 2021
Posted by: DaraNYC
I love the ease of the Nespresso and the various coffee choices. What I don't love, is the machine seems to work fine for a few months and then it stops working and I've had to get a replacement. I received my first machine in February, a few months later it was leaking water and after calling I was sent a replacement. Again, several months after receiving the first replacement we had a new problem, this time the machine no longer brews coffee and wasted several pods trying to fix the situation. We regularly use the machine and follow all of the recommended care instructions. It is frustrating to go to make a cup of coffee to only have the machine malfunction yet again. If the machine worked properly for more than a few months at a time I would give the machine a 5 star review. Having to go through yet another replacement in less than a year is certainly not ideal.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, November 4, 2021
Thank you for your review, Dara. This is certainly not the experience intended with our machines and we are glad to see that another replacement machine has been shipped to you. We are always here to help at our toll-free number, 800-562-1465, where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Trouble from the start
on November 2, 2021
Posted by: Weinda
from PR
I bought the pink Chiara Ferragni Vertuo Next. Every week it had some problem. It just didn't brew coffee. First I thought the problem was the capsules but I very quickly realized it was the machine. It very randomly stopped working. And the app is pretty useless, it gave a generic error code that no one could figure out. Customer service was super friendly though and a replacement machine was sent. Let the ratings give you an idea, do yourself a favor and get another Vertuo model please.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 3, 2021
Thank you for your review, Weinda. We share your disappointment that you had experienced issue with your Nespresso x Chiara Ferragni VertuoNext machine. We are pleased to see you were able to receive an in-warranty replacement VertuoPlus and hope you enjoy this model. If you have any further questions or concerns, we offer lifetime troubleshooting support at 1-800-562-1465. We're available 24 hours a day, seven days a week, so you may call anytime at your earliest convenience . Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
2nd machine in a year!
on November 1, 2021
Posted by: AM_WEST
from Los Angeles
Awful machine stops working after 3 months. Just purchased a different model let see how this one works. I’m definitely purchasing a commercial grade machine if this one fails.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, November 2, 2021
Hello. Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Mamma mia !!! BAD QUALITY MACHINE
on November 1, 2021
Posted by: Giovannino
from Margate, Fl.
This was the 2nd. Vertuo machine, horrible and bad quality machine, the coffee is good but the machine is really a bad experience.
This complicated system to be pushing 3 timers here and 3 times there, for a coffee machine.
This complicated system to be pushing 3 timers here and 3 times there, for a coffee machine.
You forgot to go to ITALY and learn how to build a real coffee machine.
CIAO CIAO NESPRESSO...
Response from Nespresso USABy Jason B., Customer Service, November 2, 2021
Hi Giovannino. Thank you for your review. We are sorry to learn the Vertuo Next has not met your expectations. Your satisfaction as a Nespresso machine owner is of utmost importance to the Coffee Specialists at the Nespresso. Each machine comes with at least a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on our Machine Care page on Nespresso.com. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Flawed product
on October 31, 2021
Posted by: NoVirtuoNextNo
from Pinellas Park, FL
The only reason I'm giving this machine 3 stars is because of Nespresso's amazing customer service. I purchased this machine earlier this year and am on my 4th machine. We went with the Virtuo Next because, at the time, it was their latest model and their previous models in this series received excellent reviews. Issues are basically always the same, it will work for a period of time and you can get it to continue to work using their trouble shooting techniques. Each time it will work for progressively shorter periods of time. Eventually, you can no longer get a cup of coffee. Same error code, white blinking light (sounds like it is going to work), then 2 slow blinking gold lights back to solid white; no coffee. I kept up with trying to get it to work because the flavor of the coffee is the best I've had for a home brewed, single cup brewing machine. Bottom line, this machine is, in my opinion, not worth the trouble.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , November 1, 2021
Hi NoVertuoNextNo. Thank you for your review. We are sorry to learn your Vertuo Next machine malfunctioned. However, we are happy to learn you were able to speak with a Machine Expert for troubleshooting assistance with your Vertuo Next machine, and we were able to process a replacement for you. If you need additional assistance with your replacement Evoluo machine please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and a lifetime of troubleshooting assistance. We also offer comprehensive maintenance and troubleshooting details on our Machine Care page on Nespresso.com. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Breaks easily
on October 30, 2021
Posted by: Holly
from Texas
I bought this last Christmas and have had 4 replacement machines. They all stopped working or malfunctioned. Don't waste your money.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B. , Customer Service, November 1, 2021
Hi Holly. Thank you for your review. We are sorry to learn the Vertuo Next has not met your expectations. Your satisfaction as a Nespresso machine owner is of utmost importance to the Coffee Specialists at the Nespresso. Each machine comes with at least a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on our Machine Care page on Nespresso.com. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointed in this product
on October 30, 2021
Posted by: MarthaMB
from Rye, ny
My machine is only a month old, and already having problems. I was encouraged to purchase a vertuo machine after my daughter told me how convenient the coffee is to make, and that it always had high quality foam on top of each cup.
When I make a cup of coffee, all of the foam that is supposed to be on top of the brew somehow ends up in the pod receptacle. This happens with every brew cycle no matter the size of the pod. I have done multiple clean cycles, made sure there are no loose parts, and made sure there are no grounds stuck in the machine. It is very frustrating to have a new item that does not work as advertised.
When I make a cup of coffee, all of the foam that is supposed to be on top of the brew somehow ends up in the pod receptacle. This happens with every brew cycle no matter the size of the pod. I have done multiple clean cycles, made sure there are no loose parts, and made sure there are no grounds stuck in the machine. It is very frustrating to have a new item that does not work as advertised.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service , November 1, 2021
Hi, MarthaMB. Thank you for your review. Your satisfaction as a Nespresso machine owner is of utmost importance to the Coffee Specialists at Nespresso and we are dismayed to learn your Vertuo Next machine is malfunctioning. We encourage you to please call us. Each machine comes with at least a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on our Machine Care page on Nespresso.com. Thanks!
Written by a customer while visiting Nespresso USA