Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
2
Never works
on November 5, 2021
Posted by: Sarah
from Ohio
It worked fine for a few months and the coffee is amazing but then it stopped working and now only lets me brew one pod a day. It just makes noise.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, November 6, 2021
Thank you for your review, Sarah. We recommend giving us a call directly, 1-800-562-1465, to speak with a machine expert. We look forward to assisting you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
On my 4th machine
on November 4, 2021
Posted by: Brian
The first machine they sent me did not even work. The 2nd machine lasted only a couple of months. The 3rd machine maybe lasted 6 months. These are defective.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 5, 2021
Hi Brian, thank you for your review. We understand your frustration regarding the Vertuo Next machine, and the brewing issues you experienced. A blinking light on this machine can indicate your machine is not closed correctly, requires descaling or the water tank is empty.
For any future issues, we recommend checking the troubleshooting information for the Vertuo Next on Nespresso.com/help, or contact our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week.
For any future issues, we recommend checking the troubleshooting information for the Vertuo Next on Nespresso.com/help, or contact our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Going on my 3rd machine
on November 4, 2021
Posted by: eosbs
This machine has a lot of glitches, I'm going on my third machine and I'm changing to a different model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 5, 2021
Hi Eosbs. We are disappointed to learn about the issues you have experienced with the Vertuo Next machine. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting assistance with Nespresso at 800-562-1465. Please contact us if you have any additional questions or concerns, 24 hours a day, 7 days a week. Online help is also available at Nespresso.com/help
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love making coffee every
on November 3, 2021
Posted by: maprice26
Love making coffee every morning with my Nespresso machine. Quick and tastes great! The Keurig kcups are more affordable however the quality of coffee/espresso are better with Nespresso! Definitely would recommend.
Written by a customer while visiting influenster.com
Customer Rating
1
Worked for two months
on November 3, 2021
Posted by: Nev
from Arlington, VA
It worked well for two months and then it started leaking while not in use and it wouldn't brew coffee, just makes a whirring noise and then stops. Customer service tried everything in the book to troubleshoot but we ended up with them having to send me a new machine. Hope the new one works well.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, November 4, 2021
Thank you for your review, Nevena. We're glad to see that you've spoken with a machine expert and that a new machine is on its way to you. If you run into any other issues please call our toll-free number, 800-562-1465, where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Constant problems and replacements
on November 3, 2021
Posted by: DaraNYC
I love the ease of the Nespresso and the various coffee choices. What I don't love, is the machine seems to work fine for a few months and then it stops working and I've had to get a replacement. I received my first machine in February, a few months later it was leaking water and after calling I was sent a replacement. Again, several months after receiving the first replacement we had a new problem, this time the machine no longer brews coffee and wasted several pods trying to fix the situation. We regularly use the machine and follow all of the recommended care instructions. It is frustrating to go to make a cup of coffee to only have the machine malfunction yet again. If the machine worked properly for more than a few months at a time I would give the machine a 5 star review. Having to go through yet another replacement in less than a year is certainly not ideal.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, November 4, 2021
Thank you for your review, Dara. This is certainly not the experience intended with our machines and we are glad to see that another replacement machine has been shipped to you. We are always here to help at our toll-free number, 800-562-1465, where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Trouble from the start
on November 2, 2021
Posted by: Weinda
from PR
I bought the pink Chiara Ferragni Vertuo Next. Every week it had some problem. It just didn't brew coffee. First I thought the problem was the capsules but I very quickly realized it was the machine. It very randomly stopped working. And the app is pretty useless, it gave a generic error code that no one could figure out. Customer service was super friendly though and a replacement machine was sent. Let the ratings give you an idea, do yourself a favor and get another Vertuo model please.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 3, 2021
Thank you for your review, Weinda. We share your disappointment that you had experienced issue with your Nespresso x Chiara Ferragni VertuoNext machine. We are pleased to see you were able to receive an in-warranty replacement VertuoPlus and hope you enjoy this model. If you have any further questions or concerns, we offer lifetime troubleshooting support at 1-800-562-1465. We're available 24 hours a day, seven days a week, so you may call anytime at your earliest convenience . Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
2nd machine in a year!
on November 1, 2021
Posted by: AM_WEST
from Los Angeles
Awful machine stops working after 3 months. Just purchased a different model let see how this one works. I’m definitely purchasing a commercial grade machine if this one fails.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, November 2, 2021
Hello. Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA