Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
broke within a year
on November 12, 2021
Posted by: Nicole
from Boston
This is the worst product Nespresso has ever made in my opinion. I bought the machine after owning my prior machine for 8 years. This broke after a year and half. Nespresso customer service replaced the machine, and the second one broke in 10 days. What is up Nespresso? Did you make this on the cheap. Not on brand for you all. They are now replacing the second machine with the Evoluo..fingers crossed I don't have to call with a broken machine again.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, November 13, 2021
Hi Nicole, thank you reviewing your machine. We'll ensure your feedback is shared with our team. We're glad to hear that a machine expert was able to arrange a replacement. If we can provide further assistance please do not hesitate to contact us at 1-800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Ditched Peet’s and Starbucks
on November 11, 2021
Posted by: Joanne
from EDH
This is my second machine. I can customize any drink I want anytime I want it. My only complaint is the de-scaling process. I would like to see a 1 or 2 step process.. I Love my Nespresso!
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service, November 12, 2021
Hi Joanne, thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not happy
on November 11, 2021
Posted by: Ang65
from New Jersey
Makes a horrible noice whenever I use it, feel like it’s going to burst. Very hard to push the lid down after placing coffee pod. Plus the water lid in the back always falls into the water.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , November 12, 2021
Hi, Ang65. Thank you for your review. We are sorry to learn you are not happy with the Vertuo Next machine as it is loud and harder to close. We recommend running a rinse cycle through the machine weekly, as coffee build up can cause the machine to sound louder. We also recommend descaling your machine every three months or 300 capsules, as scale build up can also cause the machine to brew louder. Each machine comes with at least a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on our Machine Care on our Nespresso website. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
horrible machine
on November 9, 2021
Posted by: I love coffee 123
from san francisco
I brought this machine and was so excited to get it. I had another Nespresso machine for 6 years and it was great but it broke and I needed another one quick. Out of the box this did not work. Where is the QC control before it leaves the factory? I returned it within a day and now I will just wait until black Friday to get the tried and true older model. You would think with all these bad reviews on this product that something would be done or get it off the market. I was also behind another person returning the same product. Love Nespresso coffee, hated this machine!
Response from Nespresso USABy Lisa A, Customer Service, November 10, 2021
Thank you for your review. We are disappointed to learn that your Vertuo Next machine didn’t work out of the box. Most Nespresso machines have a one year warranty and a lifetime of troubleshooting when you call our toll-free number 800-562-1464. Should you have any machine issues in the future, please call our toll-free number to receive assistance from a machine expert, who will be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Works for less than 1 year. a piece of crap
on November 9, 2021
Posted by: Ross625
from Atlanta
This machine started to leak after 11 month and Nespresso sent me a "refurbished" replacement. The replacement worked for 3 weeks and won't even turn on. Luckily I still had my old machine with me and spent sometime tyring to figure out the problem. The problem is the headunit does not cool down after brewing a cup of coffee and whenever this happens the machine fails to brew the next cup at all or coffee does not drip completely and a puddle of coffee collects around the capsule holder. I think there is a bug in this computer chip that the machine fails to turn off the heating element fast enough and it eventually fails. A friend of mind has the same problem with this model. I had another Nesspresso machine failed after 1 year of use and both machiones were designed by DeLonghi. Regardless, Nesspresso has a quality control issue.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, November 10, 2021
Thank you for your review, Ross625. We are disappointed to learn that the refurbished Vertuo Next machine has not met your expectations. Your satisfaction is our highest priority, and we'd like to ensure your satisfaction with your Vertuo Next machine. Please call Nespresso directly, 800.562.1465, and a machine expert will be happy to help you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Good pods, unreliable machine with design flaws
on November 8, 2021
Posted by: dv
from Boston, MA
Lasted a little over a year with very low usage in the first half of that period. Done descaling and cleaning as suggested. What happens is steam gets into the area where the electronics for the button are and then it's all downhill from there. Light turns blue - seems like a consequence of steam corroding some of the metal around there. The clamps holding the hose also corrode and can't hold the hose tightly enough and it starts leaking water all over the place.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , November 9, 2021
Hi Dilaver. Your satisfaction is our highest priority, and we'd like to ensure your satisfaction. Please call Nespresso directly, 800.562.1465, and a machine expert will be happy to help you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Good for 5 months
on November 8, 2021
Posted by: Ines
from Seattle
First of all, when the machine worked I truly enjoyed the coffee. I set up a mini-coffee bar, it is really nice, and I loved the convenience of just pressing a button and getting a great cup of coffee before leaving for work, or a more elaborate drink on the weekends. Until No More. I cleaned it religiously every time I emptied the pods, descaled it after 3 months, unplugged it and plugged it back. Nada. When I now press the button it just make the right noises but soon after the orange button comes up and it crushes my hopes for a speedy and good cup of coffee. For Pete's sake, it's been only five months! I purchased it at Bed, Bad and Beyond, and of course is now over the allowed 30 days for returning it. I should've believed the reviews instead of been the incurable optimist.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , November 9, 2021
Thank you for your review, Ines. We are disappointed to learn that the Vertuo Next machine has not met your expectations. Your Vertuo Next machine comes with a one-year warranty and we offer a lifetime of comprehensive troubleshooting assistance with our machine experts. We can be reached at 800-562-1495, 24 hours a day, 7 days a week. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not reliable at all!
on November 8, 2021
Posted by: kila
from Fountain Valley, CA
I bought the first one, which was only worked for 2 months. Replaced the second one, which was still not good, stopped working after 2 months, wasted so many capsules. Replaced it again with Evoluo, which gave me the leaking water tank, not even work at all. Very disappointed!
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , November 9, 2021
Thank you for your review, Sheila. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Evoluo comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA