Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Works well but doesn’t last
on November 14, 2021
Posted by: CoffeeLover
Nespresso coffee is second to none. Unfortunately we are replacing this machine under warranty for the second time in less than a year. What good is the coffee if you can’t brew it?
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 15, 2021
Thank you for your review, Kori. We are happy to see you were able to speak with a Machine Specialist and arranged to receive a free in-warranty replacement machine. If you need assistance with your new VertuoNext machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
LOVE THE COFFEE; Hate the machine
on November 14, 2021
Posted by: JC
from Boston, MA
It's a bummer to write this review. We love the Nespresso coffee SO MUCH. This machine is a total pain though. I'm currently waiting for a second troubleshooting appointment. This machine is completely unreliable even when you follow the maintenance regimen perfectly. I highly, highly recommend Nespresso but would advise against purchasing this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 15, 2021
Thank you for your review, Julia. We understand how frustrating machine issues can be and share your disappointment. You have a one-year warranty on the machine that covers you for a free repair through Nespresso. We are happy to see you were able to speak with a Machine Specialist and will receive another call. We are also available at your convenience through our toll-free number, 800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Get another nespresso machine
on November 13, 2021
Posted by: Thank you next
I’m on my second Vertuo next within a year. Incredibly frustrating because I have to go through extra steps every morning for a cup of coffee, sometimes taking up to 10 minutes for a cup and sometimes it won’t work at all. When I do get it to work, it truly is the best coffee. It’s just an unreliable machine, but I have heard the other machines are better.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love our Vertuo Next!
on November 13, 2021
Posted by: Natalie
from Winchester, VA
We love our machine! It's fabulous. I recommend buying the set with the milk frother. We bought both of our sons a machine for their places as well. They love it. The frother can also make cold milk froth for your iced coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
broke within a year
on November 12, 2021
Posted by: Nicole
from Boston
This is the worst product Nespresso has ever made in my opinion. I bought the machine after owning my prior machine for 8 years. This broke after a year and half. Nespresso customer service replaced the machine, and the second one broke in 10 days. What is up Nespresso? Did you make this on the cheap. Not on brand for you all. They are now replacing the second machine with the Evoluo..fingers crossed I don't have to call with a broken machine again.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, November 13, 2021
Hi Nicole, thank you reviewing your machine. We'll ensure your feedback is shared with our team. We're glad to hear that a machine expert was able to arrange a replacement. If we can provide further assistance please do not hesitate to contact us at 1-800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Ditched Peet’s and Starbucks
on November 11, 2021
Posted by: Joanne
from EDH
This is my second machine. I can customize any drink I want anytime I want it. My only complaint is the de-scaling process. I would like to see a 1 or 2 step process.. I Love my Nespresso!
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service, November 12, 2021
Hi Joanne, thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not happy
on November 11, 2021
Posted by: Ang65
from New Jersey
Makes a horrible noice whenever I use it, feel like it’s going to burst. Very hard to push the lid down after placing coffee pod. Plus the water lid in the back always falls into the water.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , November 12, 2021
Hi, Ang65. Thank you for your review. We are sorry to learn you are not happy with the Vertuo Next machine as it is loud and harder to close. We recommend running a rinse cycle through the machine weekly, as coffee build up can cause the machine to sound louder. We also recommend descaling your machine every three months or 300 capsules, as scale build up can also cause the machine to brew louder. Each machine comes with at least a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on our Machine Care on our Nespresso website. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
horrible machine
on November 9, 2021
Posted by: I love coffee 123
from san francisco
I brought this machine and was so excited to get it. I had another Nespresso machine for 6 years and it was great but it broke and I needed another one quick. Out of the box this did not work. Where is the QC control before it leaves the factory? I returned it within a day and now I will just wait until black Friday to get the tried and true older model. You would think with all these bad reviews on this product that something would be done or get it off the market. I was also behind another person returning the same product. Love Nespresso coffee, hated this machine!
Response from Nespresso USABy Lisa A, Customer Service, November 10, 2021
Thank you for your review. We are disappointed to learn that your Vertuo Next machine didn’t work out of the box. Most Nespresso machines have a one year warranty and a lifetime of troubleshooting when you call our toll-free number 800-562-1464. Should you have any machine issues in the future, please call our toll-free number to receive assistance from a machine expert, who will be happy to assist you.
Written by a customer while visiting Nespresso USA