Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,204 Reviews)
Rating breakdown 3,204 reviews
5 Stars
1,989
4 Stars
347
3 Stars
125
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Super, quick, efficient!
on January 2, 2023
Posted by: LW
from NYC
[This review was collected as part of a promotion.] Several positives - sleek design, thin dimensions fit kitchen counter without taking too much space and most importantly, delivers a very solid quick coffee. Great value for money
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee
on January 2, 2023
Posted by: Kentong
from Santa Barbara CA
[This review was collected as part of a promotion.] We have been a customer for years and I have over the moon in my satisfaction and variety Easy to order Great variety Thanks
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Cool coffee maker
on January 3, 2023
Posted by: givetome
from Costa Mesa, CA
Cool coffee maker. Easy to make a coffee in the morning or anytime. Each coffee capsules is packed high quality ground coffee. Costly though.
Aroma is heavenly.
It doesn't take lots of space to place. And easy to clean up.
Aroma is heavenly.
It doesn't take lots of space to place. And easy to clean up.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee and greater customer service
on January 8, 2023
Posted by: Baopee
from HTX
[This review was collected as part of a promotion.] Great coffee paired with even greater customer service.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Save so much money on coffee
on January 8, 2023
Posted by: vananhn2
Both my husband and I really like this coffee machine. Even though the parts are a little bit pricey when you buy in bulk but if you calculate the amount of money you spend every day on coffee it’s gonna be much cheaper than going to Starbucks or Dunkin every day. So it’s definitely worth the money! It’s so fast, easy and convenient as well. You just put the pod in and do something else and your coffee is ready for you. 
Written by a customer while visiting influenster.com
Customer Rating
5
Favorite machine yet!
on January 8, 2023
Posted by: Jaye V
from Mount Laurel, NJ
[This review was collected as part of a promotion.] We’ve had several Nespresso machines over the years, but this is by far the best machine! Look, functionality, and WIFI capable this machine is always ready for the perfect cup!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Meh.
on January 9, 2023
Posted by: Bchbum6
from Arizona
I've had two of these machines. The first I purchased. I cleaned it every week and always ejected the pod immediately. The impeller would sometimes jam up, but found a wonderful video on YouTube that taught me how to clear it. That worked swimmingly for a time and I thought I had successfully avoided the Next curse that everyone else seemed to be talking about. Nope! It finally had an error that could not be fixed, no matter how hard the CS tech tried. They sent me a new machine. It worked wonderfully for about two months. Then we unplugged it and set it aside to renovate our kitchen. When we went to install it on my new coffee station... dead. Not even a little dead. Would. Not. Turn. On. At all. I went out and bought the Vertuo Plus that day at the urging of my husband and will never look back. The Plus is just a better design (one-touch auto open/close; bigger reservoir that can be placed on either side) and seems to be more reliable mechanically. It's not that much of a price difference from the Next.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, January 12, 2023
We're disappointed to hear this, Shana, and we hope you know that we're always here to help. We're confident that you'll enjoy the VertuoPlus. Please call us with any questions, comments, or concerns. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee and great customer service.
on January 9, 2023
Posted by: Selynn
from Oregon
[This review was collected as part of a promotion.] We love starting our morning off with Nespresso. We have both machines - the original and the Vertuo and use both daily. If you love coffee, you'll love Nespresso.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA