Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Not recommended
on November 18, 2021
Posted by: NicCan2021
from Zebulon, NC
No crema from this machine; it's more like a Keurig. After owning the machine for 11 months it stopped making coffee. I am waiting on a replacement- a different model. I do not recommend this model. On another note. Nespresso has exceptional customer service.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , November 20, 2021
Hi, NicCan2021. Thank you for posting your review. Your feedback is important to us and we are dismayed to learn your Vertuo Next machines has not met your expectations. We recommend running a rinse cycle once a week, as this helps keep the taste and body in each brew. We encourage you to please call us for assistance. Each machine comes with at least a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on our Machine Care page on Nespresso.com.
Written by a customer while visiting Nespresso USA
Customer Rating
1
No good.
on November 17, 2021
Posted by: Nener1994
from Texas
I agree with all of the negative reviews. I had mine for 6mo and had tons of issues and then the button stopped working. Mine was still under warranty so they did send a new one, but not even 3 months later it started leaking everywhere, and now the button is starting to not work just like last time. I will have to be getting something new soon. Wouldn’t recommend this one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 19, 2021
Thank you for your review. We are disappointed to learn that your brew button is non-functional, and a machine expert would be glad to assist you with troubleshooting your Vertuo Next machine at our toll-free number, 800-562-1465.
Additionally, you may visit Nespresso.com/help for troubleshooting information.
Additionally, you may visit Nespresso.com/help for troubleshooting information.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Buy a better Vertuo
on November 17, 2021
Posted by: Pickler
from Nashville, TN
Have had trouble with this machine from the first month. Now it is leaking water everywhere. I have has better luck with my Keurig. I am so thankful I still have the Keurig. Constantly having issues with the Vertuo next.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 19, 2021
Hi Pickler, thank you for your review. We see that you spoke with a machine expert and can expect another call soon. Please ensure that the water tank to your Vertuo Next machine is connected properly, to prevent leaking.
If you have any further questions or concerns, please contact us at 800-562-1465, 24 hours a day, 7 days a week. Or, you may visit our Nespresso.com/help troubleshooting page.
If you have any further questions or concerns, please contact us at 800-562-1465, 24 hours a day, 7 days a week. Or, you may visit our Nespresso.com/help troubleshooting page.
Written by a customer while visiting Nespresso USA
Customer Rating
1
TERRIBLE MACHINE
on November 16, 2021
Posted by: Island girl
from Michigan
BOUGHT THIS MACHINE IN AUGUST OF 2021 WATER LEAKING EVERYWHERE JUST RECEIVED A REPLACEMENT AND MACHINE IS DOING THE SAME THING WATER LEAKING INTO USED POD HOLDER AND WATER IN THE AREA WHERE THE POD IS SUPPOSED TO BE PLACED AT THIS POINT ITS JUST AN ORNAMENT ON MY COFFEE BAR. WOUD NOT RECOMMEND ANYONE TO BUY STICK WITH VERTUO PLUS.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, November 18, 2021
Thank you for your review, Sophia. We're disappointed to hear that your experience has been less than expected, and we're glad to see that another replacement machine has been shipped. We stand behind our products and are always here to help at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Love the coffee, hate the machine
on November 16, 2021
Posted by: AK
from Los Angeles, CA
I had my machine replaced after owning it for 11 months. Within a week, my replacement machine broke and they are taking it back to repair (fingers crossed this fix works). I love Nespresso coffee but this machine seems to be poorly made. I'd opt for paying for a more expensive model at this point to save yourself the frustration of weeks without coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, November 17, 2021
Thank you for your review. We share in your frustration regarding your experience with your Vertuo Next machine. We certainly want your Nespresso experience to be special and exactly to your satisfaction. For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use and run the Cleaning Cycle at least once a week. When brewing, ensure that a new Nespresso capsule is inserted, and the lever is fully locked. The lever must go past the lock symbol and there should be a slight click sound when fully locked.
If you need additional assistance with your Vertuo Next machine after your repair, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
If you need additional assistance with your Vertuo Next machine after your repair, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Doesn’t work properly
on November 16, 2021
Posted by: Meg
from NY, NY
This machine made delicious espresso for about 3 weeks. Then it went on the fritz and I spent hours on the phone trying all the tricks to no avail. It couldn’t accurately read the bar codes so you’d get an espresso amount for a 7.7oz or once a carafe for an espresso. Then the top button eventually just wouldn’t work. Like the other customer review, I blew through many pods trying to make it work.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, November 17, 2021
Thank you for your review, Meg. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Vertuo Next machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love this machine but
on November 16, 2021
Posted by: Elly01
from VA Beach
ITS SO LOUD. (talk about waking up a house) But awesome coffee.
I would recommend this to a friend!
Response from Nespresso USABy Savoeurn D., Customer Service, November 17, 2021
Thank you for your review, Elly. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re pleased to provide some tips to help alleviate your machine issue. It is normal for all Nespresso machines to make some noise during operation. Please keep in mind the following factors that may be contributing to the noise:
• New machines with brand new pumps will produce less noise over time.
• If operating without water in the tank, the pump will be louder.
• The machine should be stable, with rubber feet on the bottom. If any rubber feet are missing it may cause an abnormal vibration.
• The ideal surface for the machine should be solid and flat such as hard wood or a granite counter top. Sitting your machine on top of a rubber mat or folded kitchen towel will slightly help eliminate the noise.
For best maintenance for your machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
• New machines with brand new pumps will produce less noise over time.
• If operating without water in the tank, the pump will be louder.
• The machine should be stable, with rubber feet on the bottom. If any rubber feet are missing it may cause an abnormal vibration.
• The ideal surface for the machine should be solid and flat such as hard wood or a granite counter top. Sitting your machine on top of a rubber mat or folded kitchen towel will slightly help eliminate the noise.
For best maintenance for your machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Very frustrating machine
on November 16, 2021
Posted by: Dbake
from Dallas,Tx
The Nespresso Vurtuo Next has been one of the most frustrating purchases I have made. It constantly has a problem and can never do the simple task of making coffee like other coffee machine I have had. It is always asking us to clean it, then we clean it per the instructions, and it still wont make coffee, causing us to burn through pods to test out if it is working.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, November 17, 2021
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA