Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Two have failed
on November 21, 2021
Posted by: Michelle
I was on my second machine and it quit working. I have tried to do cleanings as scheduled. One day they decided to stop working. Waste of money in my opinion
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 22, 2021
Thank you for your review, Michelle. Please contact Nespresso at 800-562-1465 so that we may troubleshoot your Vertuo Next machine. The Vertuo Next comes with a one-year warranty and a machine expert would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Was broken from the start
on November 20, 2021
Posted by: Sad customer
I saw the bad reviews for this product but thought, you know, maybe this won’t happen to me. Maybe only some of the Vertuo Next’s are bad. Nope. I guess they all are. Bought mine, was so excited to use it, couldn’t even get the machine to run through the first initial cycle to clean it. Very disappointed. Don’t be like me and buy this
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 22, 2021
Thank you for your review. Your new Vertuo Next machine comes with a one-year warranty and a lifetime of troubleshooting assistance. Please contact us at your earliest convenience so that we may assist you at 800-562-1465.
You may also visit the Vertuo Next section on Nespresso.com/help for further assistance.
You may also visit the Vertuo Next section on Nespresso.com/help for further assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
This thing is a total design disaster
on November 20, 2021
Posted by: Nick
from New Jersey
This is a total design disaster. I've never seen any other consumer product (right, not just among coffee machine) breaks down this often (like fail after every 10 runs). When you need coffee most, it just refuses to work and waste your pods. The time it takes to fix it is way more than the time it saves you from using a pre-made (expensive) pods.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 22, 2021
Thank you for your review, Nick. We understand your frustrations, and recommend contacting us at 800-562-1465 for troubleshooting assistance with your Vertuo Next machine. Additional assistance can be found on Nespresso.com/help, under the Vertuo Next tab.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy this!
on November 20, 2021
Posted by: Horrible Product
from Los Angeles
By far the worst consumer electronic I have ever owned. I bought my original one a little over a year ago and I have now replaced that original one 2 times due to electronic failure. The third still makes coffee but leaks all over the counter. This company clearly knows they have a flawed product but continues to push it!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 22, 2021
Thank you for your review. We are glad to see you were able to speak with a machine expert to exchange your Vertuo Next machine, but disappointed to learn about the leaking issue.
Please contact us again at 800-562-1465 so we may further assist you. Additional resources are available on Nespresso.com/help for your convenience.
Please contact us again at 800-562-1465 so we may further assist you. Additional resources are available on Nespresso.com/help for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
3
So So
on November 20, 2021
Posted by: EAME
from Virgiia
I purchased this machine a year ago. It's been replaced once but still has the same problem. Water/coffee leaks into the pod holder and is a minor pain. The water container/tank is not visible from the front and some what awkward to fill. On the plus side it takes up less room on my kitchen counter and makes good coffee. I really wish I had my old Vertuo back. Gave it to a friend who loves it so that's a plus.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 22, 2021
Thank you for your review, Eame. The water in your capsule container would be backflow that occurs during the brewing cycle. This is a natural part of the Vertuo Next brewing process, and should be emptied frequently, along with your used capsules.
If you have any additional concerns, please visit the Vertuo Next section on Nespresso.com/help, or call us at 800-562-1465.
If you have any additional concerns, please visit the Vertuo Next section on Nespresso.com/help, or call us at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Such good coffee. So easy to use.
on November 19, 2021
Posted by: Nancy
from Baltimore, MD
I’ve had mine for almost a year now. It is still making great coffee with no issues so far. I skip the milk frother and just warm a bit of milk in my mug and then put it on the machine. Makes an easy, foamy latte. Otherwise just general quick cleaning and it’s going strong.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , November 20, 2021
Hi, Nancy. Thank you for posting your review. Your feedback is important to us, and we are thrilled to learn you have been enjoying your Nespresso Vertuo Next machine. We recommend running a few rinse cycles through your machine at least weekly. This will help ensure to keep the taste and body in each brew If you ever need assistance with your Nespresso Vertuo Next, please do not hesitate to contact us. Each machine comes with at least a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on our Machine Care page on Nespresso.com. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible machine
on November 18, 2021
Posted by: Saman
from Chicago, IL
Too many issues.
Nearly impossible to trouble shoot. I really want to through it out the window
Nearly impossible to trouble shoot. I really want to through it out the window
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Good coffee. Loud machine
on November 18, 2021
Posted by: Lovecoafe
from Maryland
Good coffee but a very loud machine. Grinding motor sound. Unlike the first Nespresso machine I was given. I bought this and it wakes the house.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 19, 2021
Thank you for your review, Lovecoafe. The Cleaning Cycle for your Vertuo Next machine should be performed weekly, to prevent coffee grind build up. Please visit the Vertuo Next machine section on Nespresso.com/help for cleaning instructions and various troubleshooting tips, or contact us via our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA