Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
3
So So
on November 20, 2021
Posted by: EAME
from Virgiia
I purchased this machine a year ago. It's been replaced once but still has the same problem. Water/coffee leaks into the pod holder and is a minor pain. The water container/tank is not visible from the front and some what awkward to fill. On the plus side it takes up less room on my kitchen counter and makes good coffee. I really wish I had my old Vertuo back. Gave it to a friend who loves it so that's a plus.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 22, 2021
Thank you for your review, Eame. The water in your capsule container would be backflow that occurs during the brewing cycle. This is a natural part of the Vertuo Next brewing process, and should be emptied frequently, along with your used capsules.
If you have any additional concerns, please visit the Vertuo Next section on Nespresso.com/help, or call us at 800-562-1465.
If you have any additional concerns, please visit the Vertuo Next section on Nespresso.com/help, or call us at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Such good coffee. So easy to use.
on November 19, 2021
Posted by: Nancy
from Baltimore, MD
I’ve had mine for almost a year now. It is still making great coffee with no issues so far. I skip the milk frother and just warm a bit of milk in my mug and then put it on the machine. Makes an easy, foamy latte. Otherwise just general quick cleaning and it’s going strong.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , November 20, 2021
Hi, Nancy. Thank you for posting your review. Your feedback is important to us, and we are thrilled to learn you have been enjoying your Nespresso Vertuo Next machine. We recommend running a few rinse cycles through your machine at least weekly. This will help ensure to keep the taste and body in each brew If you ever need assistance with your Nespresso Vertuo Next, please do not hesitate to contact us. Each machine comes with at least a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on our Machine Care page on Nespresso.com. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible machine
on November 18, 2021
Posted by: Saman
from Chicago, IL
Too many issues.
Nearly impossible to trouble shoot. I really want to through it out the window
Nearly impossible to trouble shoot. I really want to through it out the window
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Good coffee. Loud machine
on November 18, 2021
Posted by: Lovecoafe
from Maryland
Good coffee but a very loud machine. Grinding motor sound. Unlike the first Nespresso machine I was given. I bought this and it wakes the house.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 19, 2021
Thank you for your review, Lovecoafe. The Cleaning Cycle for your Vertuo Next machine should be performed weekly, to prevent coffee grind build up. Please visit the Vertuo Next machine section on Nespresso.com/help for cleaning instructions and various troubleshooting tips, or contact us via our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not recommended
on November 18, 2021
Posted by: NicCan2021
from Zebulon, NC
No crema from this machine; it's more like a Keurig. After owning the machine for 11 months it stopped making coffee. I am waiting on a replacement- a different model. I do not recommend this model. On another note. Nespresso has exceptional customer service.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , November 20, 2021
Hi, NicCan2021. Thank you for posting your review. Your feedback is important to us and we are dismayed to learn your Vertuo Next machines has not met your expectations. We recommend running a rinse cycle once a week, as this helps keep the taste and body in each brew. We encourage you to please call us for assistance. Each machine comes with at least a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on our Machine Care page on Nespresso.com.
Written by a customer while visiting Nespresso USA
Customer Rating
1
No good.
on November 17, 2021
Posted by: Nener1994
from Texas
I agree with all of the negative reviews. I had mine for 6mo and had tons of issues and then the button stopped working. Mine was still under warranty so they did send a new one, but not even 3 months later it started leaking everywhere, and now the button is starting to not work just like last time. I will have to be getting something new soon. Wouldn’t recommend this one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 19, 2021
Thank you for your review. We are disappointed to learn that your brew button is non-functional, and a machine expert would be glad to assist you with troubleshooting your Vertuo Next machine at our toll-free number, 800-562-1465.
Additionally, you may visit Nespresso.com/help for troubleshooting information.
Additionally, you may visit Nespresso.com/help for troubleshooting information.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Buy a better Vertuo
on November 17, 2021
Posted by: Pickler
from Nashville, TN
Have had trouble with this machine from the first month. Now it is leaking water everywhere. I have has better luck with my Keurig. I am so thankful I still have the Keurig. Constantly having issues with the Vertuo next.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 19, 2021
Hi Pickler, thank you for your review. We see that you spoke with a machine expert and can expect another call soon. Please ensure that the water tank to your Vertuo Next machine is connected properly, to prevent leaking.
If you have any further questions or concerns, please contact us at 800-562-1465, 24 hours a day, 7 days a week. Or, you may visit our Nespresso.com/help troubleshooting page.
If you have any further questions or concerns, please contact us at 800-562-1465, 24 hours a day, 7 days a week. Or, you may visit our Nespresso.com/help troubleshooting page.
Written by a customer while visiting Nespresso USA
Customer Rating
1
TERRIBLE MACHINE
on November 16, 2021
Posted by: Island girl
from Michigan
BOUGHT THIS MACHINE IN AUGUST OF 2021 WATER LEAKING EVERYWHERE JUST RECEIVED A REPLACEMENT AND MACHINE IS DOING THE SAME THING WATER LEAKING INTO USED POD HOLDER AND WATER IN THE AREA WHERE THE POD IS SUPPOSED TO BE PLACED AT THIS POINT ITS JUST AN ORNAMENT ON MY COFFEE BAR. WOUD NOT RECOMMEND ANYONE TO BUY STICK WITH VERTUO PLUS.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, November 18, 2021
Thank you for your review, Sophia. We're disappointed to hear that your experience has been less than expected, and we're glad to see that another replacement machine has been shipped. We stand behind our products and are always here to help at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA