Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
waste of money and time
on November 23, 2021
Posted by: Rellie
from Boise
I bouggt this in September and it stopped functioning after few weeks. They replaced it with new one but the machine i got was still defective. It is a total waste of money.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , November 24, 2021
Hi Rellie, thank you for your review. We are dismayed to learn the Vertuo machine has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your Vertuo machine please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
this coffee and espresso
on November 23, 2021
Posted by: emilya258
this coffee and espresso machine is amazing. i use it almost everyday. the pod system is so easy and they make great drinks. i would highly recommend this product
Written by a customer while visiting influenster.com
Customer Rating
1
Trash
on November 23, 2021
Posted by: Lindsey
from Dallas TX
We got this as a wedding gift - have used it for 2 months and now it asks to descale every other cup to the point where now i can even make one cup and each time this happens we ruin a "pod" because we snap it in and then it asks to descale so we have to open it take it out and run it through the cycle again. Overall this machine is a piece of trash - i have had MANY calls with the support desk, and they are kind and helpful, but this machine is so temperamental and not user friendly or sustainable.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , November 24, 2021
Hi Lindsey, thank you for your review. We are dismayed to learn the Vertuo Next has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great coffee, not great reliability
on November 23, 2021
Posted by: tydg94
from Boston, MA
Title says it all. First machine quit working after 10 months. Nespresso sent a replacement and that one lasted 3 weeks.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , November 24, 2021
Hi Tydg94, thank you for your review. We are dismayed to learn the Vertuo Next has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Unreliable - Avoid this model at all costs
on November 23, 2021
Posted by: Mrs Kumar
from Delaware
Currently standing in front of my replacement machine trying to fathom out what is wrong with it now.
Perspective: we purchased our first Nespresso Vertuo at the start of September, it was temperamental at first then started leaking, then point blank stopped working. Nespresso customer service were amazing we troubleshooted together & once it was clear the machine was a dud they sent a replacement, to mu dismay when the replacement turned up it failed to connect to my app irrespective of all the data I entered being correct it continues to say “check password” and a week later the machine has decided to stop working. Reading through these reviews it’s clear that I’m not alone in this poor experience. I’ve not tried other models so I can’t speak to their reliability however I highly recommend you avoid this model.
Agree with other comments that the coffee is fabulous when you can get a cup.
Perspective: we purchased our first Nespresso Vertuo at the start of September, it was temperamental at first then started leaking, then point blank stopped working. Nespresso customer service were amazing we troubleshooted together & once it was clear the machine was a dud they sent a replacement, to mu dismay when the replacement turned up it failed to connect to my app irrespective of all the data I entered being correct it continues to say “check password” and a week later the machine has decided to stop working. Reading through these reviews it’s clear that I’m not alone in this poor experience. I’ve not tried other models so I can’t speak to their reliability however I highly recommend you avoid this model.
Agree with other comments that the coffee is fabulous when you can get a cup.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B. , Customer Service , November 24, 2021
Hi Mrs. Kumar, thank you for your review. We are dismayed to learn the Vertuo Next has not met your expectations. We recommend removing the first machine from your smart device before attempting to pair with another device, followed by a factory reset on the Vertuo Next. If you ever need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointment as expected
on November 22, 2021
Posted by: Uncaffinated_and_sad
from Lake Mary, Florida
I read all the negative reviews on the Vertuo Next and foolishly purchased one anyway. I made it to the third week when it inevitably stopped working. I read reviews that stated their machine stopped working six months or so into owning it but it seems I’ve set the new record for quickest machine failure in just under 3 weeks! Do I win a prize? If it’s another machine, I think I’ll pass.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , November 23, 2021
Thank you for your review. We understand your frustration with your Vertuo Next. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please visit Nespresso.com/help or contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee I've ever had
on November 21, 2021
Posted by: EM42
from Queens, NY
Anyone that tries this coffee from my vertuo next machine is immediately hooked. Atleast 6 people have bought this after trying my coffee. I myself can't even drink other coffee now. Thank you Nespresso!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t waste your money
on November 21, 2021
Posted by: Cy
from Mesa, AZ
I bought this over a year ago. At first it was great, loved the variety of coffee, but then it started making more than a cup at a time…..the water kept pouring out. I let it sit for months and tried it again. Same results. I have tried to reset it, etc. We need to buy a second coffee maker and while I would love to use the pods I purchased, I will not waste anymore money.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 22, 2021
Thank you for your review, Cy. We understand how frustrating this can be, and we would like to troubleshoot your Vertuo Next machine. Please contact us at 800-562-1465 to speak with a machine expert. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA