Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
2
Unreliable - Avoid this model at all costs
on November 23, 2021
Posted by: Mrs Kumar
from Delaware
Currently standing in front of my replacement machine trying to fathom out what is wrong with it now.
Perspective: we purchased our first Nespresso Vertuo at the start of September, it was temperamental at first then started leaking, then point blank stopped working. Nespresso customer service were amazing we troubleshooted together & once it was clear the machine was a dud they sent a replacement, to mu dismay when the replacement turned up it failed to connect to my app irrespective of all the data I entered being correct it continues to say “check password” and a week later the machine has decided to stop working. Reading through these reviews it’s clear that I’m not alone in this poor experience. I’ve not tried other models so I can’t speak to their reliability however I highly recommend you avoid this model.
Agree with other comments that the coffee is fabulous when you can get a cup.
Perspective: we purchased our first Nespresso Vertuo at the start of September, it was temperamental at first then started leaking, then point blank stopped working. Nespresso customer service were amazing we troubleshooted together & once it was clear the machine was a dud they sent a replacement, to mu dismay when the replacement turned up it failed to connect to my app irrespective of all the data I entered being correct it continues to say “check password” and a week later the machine has decided to stop working. Reading through these reviews it’s clear that I’m not alone in this poor experience. I’ve not tried other models so I can’t speak to their reliability however I highly recommend you avoid this model.
Agree with other comments that the coffee is fabulous when you can get a cup.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B. , Customer Service , November 24, 2021
Hi Mrs. Kumar, thank you for your review. We are dismayed to learn the Vertuo Next has not met your expectations. We recommend removing the first machine from your smart device before attempting to pair with another device, followed by a factory reset on the Vertuo Next. If you ever need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointment as expected
on November 22, 2021
Posted by: Uncaffinated_and_sad
from Lake Mary, Florida
I read all the negative reviews on the Vertuo Next and foolishly purchased one anyway. I made it to the third week when it inevitably stopped working. I read reviews that stated their machine stopped working six months or so into owning it but it seems I’ve set the new record for quickest machine failure in just under 3 weeks! Do I win a prize? If it’s another machine, I think I’ll pass.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , November 23, 2021
Thank you for your review. We understand your frustration with your Vertuo Next. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please visit Nespresso.com/help or contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee I've ever had
on November 21, 2021
Posted by: EM42
from Queens, NY
Anyone that tries this coffee from my vertuo next machine is immediately hooked. Atleast 6 people have bought this after trying my coffee. I myself can't even drink other coffee now. Thank you Nespresso!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t waste your money
on November 21, 2021
Posted by: Cy
from Mesa, AZ
I bought this over a year ago. At first it was great, loved the variety of coffee, but then it started making more than a cup at a time…..the water kept pouring out. I let it sit for months and tried it again. Same results. I have tried to reset it, etc. We need to buy a second coffee maker and while I would love to use the pods I purchased, I will not waste anymore money.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 22, 2021
Thank you for your review, Cy. We understand how frustrating this can be, and we would like to troubleshoot your Vertuo Next machine. Please contact us at 800-562-1465 to speak with a machine expert. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Two have failed
on November 21, 2021
Posted by: Michelle
I was on my second machine and it quit working. I have tried to do cleanings as scheduled. One day they decided to stop working. Waste of money in my opinion
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 22, 2021
Thank you for your review, Michelle. Please contact Nespresso at 800-562-1465 so that we may troubleshoot your Vertuo Next machine. The Vertuo Next comes with a one-year warranty and a machine expert would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Was broken from the start
on November 20, 2021
Posted by: Sad customer
I saw the bad reviews for this product but thought, you know, maybe this won’t happen to me. Maybe only some of the Vertuo Next’s are bad. Nope. I guess they all are. Bought mine, was so excited to use it, couldn’t even get the machine to run through the first initial cycle to clean it. Very disappointed. Don’t be like me and buy this
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 22, 2021
Thank you for your review. Your new Vertuo Next machine comes with a one-year warranty and a lifetime of troubleshooting assistance. Please contact us at your earliest convenience so that we may assist you at 800-562-1465.
You may also visit the Vertuo Next section on Nespresso.com/help for further assistance.
You may also visit the Vertuo Next section on Nespresso.com/help for further assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
This thing is a total design disaster
on November 20, 2021
Posted by: Nick
from New Jersey
This is a total design disaster. I've never seen any other consumer product (right, not just among coffee machine) breaks down this often (like fail after every 10 runs). When you need coffee most, it just refuses to work and waste your pods. The time it takes to fix it is way more than the time it saves you from using a pre-made (expensive) pods.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 22, 2021
Thank you for your review, Nick. We understand your frustrations, and recommend contacting us at 800-562-1465 for troubleshooting assistance with your Vertuo Next machine. Additional assistance can be found on Nespresso.com/help, under the Vertuo Next tab.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy this!
on November 20, 2021
Posted by: Horrible Product
from Los Angeles
By far the worst consumer electronic I have ever owned. I bought my original one a little over a year ago and I have now replaced that original one 2 times due to electronic failure. The third still makes coffee but leaks all over the counter. This company clearly knows they have a flawed product but continues to push it!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 22, 2021
Thank you for your review. We are glad to see you were able to speak with a machine expert to exchange your Vertuo Next machine, but disappointed to learn about the leaking issue.
Please contact us again at 800-562-1465 so we may further assist you. Additional resources are available on Nespresso.com/help for your convenience.
Please contact us again at 800-562-1465 so we may further assist you. Additional resources are available on Nespresso.com/help for your convenience.
Written by a customer while visiting Nespresso USA