Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
RUN ~DO NOT WALK~ TO BUY THIS MACHINE!
on May 18, 2023
Posted by: Fofo
from Los Angeles, California
[This review was collected as part of a promotion.] I bought this for my mom for mother's day and she absolutely loves it. For someone who is not great with technology it is simple and makes some of the best coffee we've ever had.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love new system
on May 18, 2023
Posted by: Vt betsy
from New London, Nh
[This review was collected as part of a promotion.] I have an older model which gave up the ghost. This makes great coffee. Seeems stronger than the older machine. I look forward to the app reminding me when to clean
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Vertuo next
on May 17, 2023
Posted by: Jvnelvmber
from Los Angeles
I bought this machine over a year ago, it only works when it wants to. It’s a good machine when it wants to be, brews amazing coffee.. but Bought it thinking it’d save me time on my way to work but would get stuck at home trying to make it work to take a coffee to go! I’ve wasted so many pods sadly from it not working properly. I had descaled it and cleaned it when needed and still acts up. I had support on the phone helping me trying to find the problem wrong with it but wasn’t very helpful, just had me clean it which I do.. so I just Finally just bought a different machine hopefully it doesn’t do the same thing.
I would recommend this to a friend!
Response from Nespresso USABy Chloe H., Customer Service , May 19, 2023
We are disappointed to learn that your Vertuo Next machine has not met your expectations. We offer comprehensive troubleshooting support at our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome machine !
on May 17, 2023
Posted by: MichelleW
[This review was collected as part of a promotion.] I bought this machine as a gift for my son to introduce him to the world of Nespresso. It is a gift that keeps on giving! There are many options and every cup is deliciously brewed. Best gift ever !
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love Nespresso!
on May 17, 2023
Posted by: NespressoLover
from Chicago
[This review was collected as part of a promotion.] I bought this a month ago after using my roommates and decided I needed one for when I move out! It’s the only thing that gets me up in the morning, the coffee is so delicious.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this machine!
on May 17, 2023
Posted by: Greybae
from Salt Lake, UT
[This review was collected as part of a promotion.] I loved this machine so much, I bought one for my moms house to have coffee there as well. Love the variety of coffee flavors and ease of using the machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my Nespresso
on May 17, 2023
Posted by: JB3
from Phila
[This review was collected as part of a promotion.] My third machine and only replaced to upgrade. Actually gifted my old machine to my daughter.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Very Flavorful
on May 17, 2023
Posted by: vjh
from chicago
[This review was collected as part of a promotion.] I like the additional sizes it brews. I often like to have the full caraf size when I am working at home. This is perfect.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA