Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Stops working
on November 24, 2021
Posted by: ash2121
from Texas
I have had 2 replacement coffee maker less than a year. Both times they just stopped working Mechanic are terrible coffee is great. I always use bottled filter water so not sure what this issue is . Pretty disappointed
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 26, 2021
Thank you for your review, Ashley. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. The machine must be regularly descaled regardless of the type of water used. That should be performed with the Nespresso descaling kit every three months or every 300 capsules used, whichever comes first. We're happy to learn you've received a replacement machine. If you experience any further issue or concern, kindly call at, 1-800-562-1465. We are available 24 hours a day, seven days a week at so you may call anytime at your earliest convenience. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
HORRIBLE. SENDING BACK before it gets too late
on November 24, 2021
Posted by: DMKespressolover
from Northampton
THis machine is HORRIBLE! Serious design flaws most noticeably leaving a massive puddle of water/coffee in the capsule holder after you run a coffee pod through or clean cycle. Its worked OK for 1.5 weeks but the standing water is a nightmare waiting to happen! Mold, plus I read all these other awful reviews and feel. I better send it back before its too late for a full refund. I had a vertuo plus which did not cause these problems but got a massive thick greasy coffee leak issue after 21 months of use… so I am going to try to Evolu machine… hoping it will beat these other 2…
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 26, 2021
Thank you for your review, Denise. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We're happy to discuss your repair and replacement options per your warranty status and feel confident we can reach a satisfactory resolution. We are available 24 hours a day, seven days a week at 1-800-562-1465. Kindly call at your earliest convenience. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Back to the Vertuo Plus!
on November 24, 2021
Posted by: Marjorie
from Pittsburgh
I bought this a month ago for my Airbnb because I am a devoted Nespresso fan. Within one month, my guests are getting multiple error messages in one day and it is tripping the breaker. It is clunky and I hate the manual mechanism when closing the capsule compartment. Not nearly as elegant as the Next. I'm going back!
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 26, 2021
Thank you for your review, Marjorie. The VertuoNext machine comes with a one-year warranty covered through Nespresso. We provide lifetime troubleshooting support and are confident we can help resolve your machine issue by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
DONT BUY - STOPS WORKING
on November 24, 2021
Posted by: MC
from Boston
SO SO Disappointed. Worked for 3 months and now it wont even make 1 cup of coffee. Same issue as everyone else. Wanted to love this machine so much but its an engineering failure.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 26, 2021
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. The machine comes with a one-year warranty covered through Nespresso. We provide lifetime troubleshooting support. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
waste of money and time
on November 23, 2021
Posted by: Rellie
from Boise
I bouggt this in September and it stopped functioning after few weeks. They replaced it with new one but the machine i got was still defective. It is a total waste of money.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , November 24, 2021
Hi Rellie, thank you for your review. We are dismayed to learn the Vertuo machine has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your Vertuo machine please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
this coffee and espresso
on November 23, 2021
Posted by: emilya258
this coffee and espresso machine is amazing. i use it almost everyday. the pod system is so easy and they make great drinks. i would highly recommend this product
Written by a customer while visiting influenster.com
Customer Rating
1
Trash
on November 23, 2021
Posted by: Lindsey
from Dallas TX
We got this as a wedding gift - have used it for 2 months and now it asks to descale every other cup to the point where now i can even make one cup and each time this happens we ruin a "pod" because we snap it in and then it asks to descale so we have to open it take it out and run it through the cycle again. Overall this machine is a piece of trash - i have had MANY calls with the support desk, and they are kind and helpful, but this machine is so temperamental and not user friendly or sustainable.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , November 24, 2021
Hi Lindsey, thank you for your review. We are dismayed to learn the Vertuo Next has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great coffee, not great reliability
on November 23, 2021
Posted by: tydg94
from Boston, MA
Title says it all. First machine quit working after 10 months. Nespresso sent a replacement and that one lasted 3 weeks.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , November 24, 2021
Hi Tydg94, thank you for your review. We are dismayed to learn the Vertuo Next has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA