Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Problems
on November 26, 2021
Posted by: Daisy
from Arizona
honestly, the machine tends to give you issues after a couple months. mine has been leaking for quite awhile… however, nespresso has quality coffee I will admit! but it’s better to get the vertuo plus or something that may cost a little more to avoid
all the hot mess this machine will give you.
all the hot mess this machine will give you.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, November 27, 2021
Hi, Daisy. Thank you for your review. We are happy to see you were able to speak with a machine expert. If you need additional assistance with your replacement Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Loud, unreliable, minimal crema. Buy Nespresso Vir
on November 25, 2021
Posted by: Joel
from Denver, Colorado
My son-in-law has the Virtuo Plus model and after visiting with them my wife was hooked, so I decided to buy one for her birthday. Thinking it was the latest, greatest model, he suggested getting the Virtuo Next model, and we were very disappointed. It doesn’t produce nearly as much crema, is noticeably louder, and glitchy. Sometimes it worked fine, other times it would inexplicably start and stop. We returned it and bought the Plus model and it works perfectly. Lots of crema, works consistently, much quieter, and it also works with after-market refillable pods like Recaps, which the Next model didn’t. It’s simple, reliable, and makes a great cup of coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 29, 2021
Thank you for your review. We are disappointed to learn that the Vertuo Next did not meet your expectations. While we are aware that some companies are manufacturing capsules that appear to be compatible. We do not test the compatibility of competitors’ products with our machines. You may decide to use non-Nespresso capsules in your new VertuoPlus machine.
This machine, along with our other VertuoLine machines, comes with a one-year warranty and a lifetime of troubleshooting. Please visit Nespresso.com/help if you need any assistance or call us at 800-562-1465. Nespresso is available 24 hours a day, 7 days a week.
This machine, along with our other VertuoLine machines, comes with a one-year warranty and a lifetime of troubleshooting. Please visit Nespresso.com/help if you need any assistance or call us at 800-562-1465. Nespresso is available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great coffee, but having issues.
on November 25, 2021
Posted by: Anna
from Wichita Kansas
I received my Nespresso August,2021 ran great for a couple months now it randomly leaks and it will act like it's going to make coffee but randomly stops at one point I had to take everything off flip it upside down and spin the coffee reader to try and get the bearing inside to go.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, November 27, 2021
Hi Anna, thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Please order a different machine!
on November 24, 2021
Posted by: Bob277
from Pennsylvania
These machines are faulty. They leak water everywhere and you get coffee grounds in every cup.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 26, 2021
Thank you for your review, Bridget. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. We're happy to learn you have received an in-warranty replacement Evoluo machine. This machine has a one-year warranty and we provide lifetime troubleshooting support. Please reach out anytime if you have any further questions or concerns with your new Evoluo machine. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stops working
on November 24, 2021
Posted by: ash2121
from Texas
I have had 2 replacement coffee maker less than a year. Both times they just stopped working Mechanic are terrible coffee is great. I always use bottled filter water so not sure what this issue is . Pretty disappointed
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 26, 2021
Thank you for your review, Ashley. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. The machine must be regularly descaled regardless of the type of water used. That should be performed with the Nespresso descaling kit every three months or every 300 capsules used, whichever comes first. We're happy to learn you've received a replacement machine. If you experience any further issue or concern, kindly call at, 1-800-562-1465. We are available 24 hours a day, seven days a week at so you may call anytime at your earliest convenience. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
HORRIBLE. SENDING BACK before it gets too late
on November 24, 2021
Posted by: DMKespressolover
from Northampton
THis machine is HORRIBLE! Serious design flaws most noticeably leaving a massive puddle of water/coffee in the capsule holder after you run a coffee pod through or clean cycle. Its worked OK for 1.5 weeks but the standing water is a nightmare waiting to happen! Mold, plus I read all these other awful reviews and feel. I better send it back before its too late for a full refund. I had a vertuo plus which did not cause these problems but got a massive thick greasy coffee leak issue after 21 months of use… so I am going to try to Evolu machine… hoping it will beat these other 2…
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 26, 2021
Thank you for your review, Denise. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We're happy to discuss your repair and replacement options per your warranty status and feel confident we can reach a satisfactory resolution. We are available 24 hours a day, seven days a week at 1-800-562-1465. Kindly call at your earliest convenience. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Back to the Vertuo Plus!
on November 24, 2021
Posted by: Marjorie
from Pittsburgh
I bought this a month ago for my Airbnb because I am a devoted Nespresso fan. Within one month, my guests are getting multiple error messages in one day and it is tripping the breaker. It is clunky and I hate the manual mechanism when closing the capsule compartment. Not nearly as elegant as the Next. I'm going back!
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 26, 2021
Thank you for your review, Marjorie. The VertuoNext machine comes with a one-year warranty covered through Nespresso. We provide lifetime troubleshooting support and are confident we can help resolve your machine issue by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
DONT BUY - STOPS WORKING
on November 24, 2021
Posted by: MC
from Boston
SO SO Disappointed. Worked for 3 months and now it wont even make 1 cup of coffee. Same issue as everyone else. Wanted to love this machine so much but its an engineering failure.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 26, 2021
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. The machine comes with a one-year warranty covered through Nespresso. We provide lifetime troubleshooting support. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA