Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Don’t recommend
on November 29, 2021
Posted by: Jc
from Dallas, Tx
I purchased this machine, and had to return it 3 times….THREE times within a month an a half. I do not recommend buying this machine as all three machines worked for 5-7 days before I had to return them.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 1, 2021
Thank you for your review, JC. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Most machines have at least a one year warranty and a lifetime of troubleshooting when you call our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience.
If you need further assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. Thank you.
If you need further assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Favorite product in our
on November 29, 2021
Posted by: melissahc315
Favorite product in our house . We absolutely love this and use it every day . It is able to make both coffee and espresso drinks and makes them beautifully . We can’t live without it Nespresso Vertuo Next Coffee And Espresso Machine
Written by a customer while visiting influenster.com
Customer Rating
1
Worked for 3 weeks
on November 29, 2021
Posted by: Maria
from Beverly Hills, CA
Made great coffee for 3 weeks then completely stopped brewing. I wasted an hour on the phone with Nespresso troubleshooting until I was able to convince them it doesn't work, so they are sending a new one in a week. However, from reading the other reviews, I don't have high hopes for the new one either.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 1, 2021
Thank you for your review, Maria. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to learn you were able to speak with a Machine Expert and arranged to receive a replacement machine.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
My absolute favorite way
on November 29, 2021
Posted by: xanyell
My absolute favorite way to make coffee.. whether I make it iced or hot this coffee machine knocks it out of the park. It is higher than I wanted to spend on a coffee machine, but my money was well spent.. I love how this makes coffee, it’s delicious!!! ☕️❤️Nespresso Vertuo Next Coffee And Espresso Machine I also purchased the frother which is also 100% worth the money as well!!!Bodum Electric Milk Frother - Black
Written by a customer while visiting influenster.com
Customer Rating
5
Bye Charbucks
on November 28, 2021
Posted by: Andres
from Whittier
Love my machine. Making mochas, PSLs and other specialty drinks has been a blast, money saver and delicious.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Vertuo machine
on November 27, 2021
Posted by: Pat
My son is having the same issue with leaking. I called Nespresso since I am a client for so many years but I am very disappointed that instead of replacing the machine they will try to fix it and I am the one who has to ship it and wait for I don’t know for how long.
Response from Nespresso USABy Savoeurn D., Customer Service, November 30, 2021
Thank you for your review, Pat. We understand the importance of a seamless coffee preparation experience and look forward to receiving your son's machine in our repair center so he can continue to enjoy his favorite Nespresso blends. The cost of shipping, repair, parts and labor are all covered under the machine's one year warranty. If you have any questions about the repair process, please contact us anytime at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee machine; excellent customer service!
on November 27, 2021
Posted by: Cody S
from Ames, IA
I've been drinking Nespresso coffee for a while now and I love this machine. There is so much engineering designed into this compact machine. It's great for my apartment as I have limited counter space. Everything in the world has flaws, but the Nespresso customer support system is amazing. I wish there were more flavors to choose from and supplied in more supermarkets around the nation. Overall, I would recommend this machine to any coffee lover!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy!!!!
on November 27, 2021
Posted by: Abby
from Michigan
I bought this machine in November 2020 and it worked amazing for the first 11 months. Then randomly I could not get it to brew for the life of me. It seems to be a consistent issue where it starts to brew, blinks two orange lights and then nothing. I’ve wasted so much money on unused pods and so much time trying to get it to work! I ended up getting a replacement machine, which started doing the same exact thing only two/three weeks later. This machine is extremely frustrating and not worth your time! Thankfully, the awesome Nespresso team is sending me a new model but they need to discontinue the VertuoNext. There is no reason I should go through two machines within a year, both having the same unresolvable issue.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 29, 2021
Thank you for your review, Abby. We are disappointed to learn about your issues with the Vertuo Next machine and are glad you were able to speak with a machine expert to exchange your machine. The two blinking lights you experienced can be the result of user error, such as the machine head not being fully locked, the brew unit being unable to rotate, etc.
If you have any questions about your new Vertuo machine, please visit the Vertuo section of Nespresso.com/help or contact us any time at 800-562-1465. We are available 24 hours a day, 7 days a week.
If you have any questions about your new Vertuo machine, please visit the Vertuo section of Nespresso.com/help or contact us any time at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA