Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Bye Charbucks
on November 28, 2021
Posted by: Andres
from Whittier
Love my machine. Making mochas, PSLs and other specialty drinks has been a blast, money saver and delicious.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Vertuo machine
on November 27, 2021
Posted by: Pat
My son is having the same issue with leaking. I called Nespresso since I am a client for so many years but I am very disappointed that instead of replacing the machine they will try to fix it and I am the one who has to ship it and wait for I don’t know for how long.
Response from Nespresso USABy Savoeurn D., Customer Service, November 30, 2021
Thank you for your review, Pat. We understand the importance of a seamless coffee preparation experience and look forward to receiving your son's machine in our repair center so he can continue to enjoy his favorite Nespresso blends. The cost of shipping, repair, parts and labor are all covered under the machine's one year warranty. If you have any questions about the repair process, please contact us anytime at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee machine; excellent customer service!
on November 27, 2021
Posted by: Cody S
from Ames, IA
I've been drinking Nespresso coffee for a while now and I love this machine. There is so much engineering designed into this compact machine. It's great for my apartment as I have limited counter space. Everything in the world has flaws, but the Nespresso customer support system is amazing. I wish there were more flavors to choose from and supplied in more supermarkets around the nation. Overall, I would recommend this machine to any coffee lover!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy!!!!
on November 27, 2021
Posted by: Abby
from Michigan
I bought this machine in November 2020 and it worked amazing for the first 11 months. Then randomly I could not get it to brew for the life of me. It seems to be a consistent issue where it starts to brew, blinks two orange lights and then nothing. I’ve wasted so much money on unused pods and so much time trying to get it to work! I ended up getting a replacement machine, which started doing the same exact thing only two/three weeks later. This machine is extremely frustrating and not worth your time! Thankfully, the awesome Nespresso team is sending me a new model but they need to discontinue the VertuoNext. There is no reason I should go through two machines within a year, both having the same unresolvable issue.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 29, 2021
Thank you for your review, Abby. We are disappointed to learn about your issues with the Vertuo Next machine and are glad you were able to speak with a machine expert to exchange your machine. The two blinking lights you experienced can be the result of user error, such as the machine head not being fully locked, the brew unit being unable to rotate, etc.
If you have any questions about your new Vertuo machine, please visit the Vertuo section of Nespresso.com/help or contact us any time at 800-562-1465. We are available 24 hours a day, 7 days a week.
If you have any questions about your new Vertuo machine, please visit the Vertuo section of Nespresso.com/help or contact us any time at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Problems
on November 26, 2021
Posted by: Daisy
from Arizona
honestly, the machine tends to give you issues after a couple months. mine has been leaking for quite awhile… however, nespresso has quality coffee I will admit! but it’s better to get the vertuo plus or something that may cost a little more to avoid
all the hot mess this machine will give you.
all the hot mess this machine will give you.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, November 27, 2021
Hi, Daisy. Thank you for your review. We are happy to see you were able to speak with a machine expert. If you need additional assistance with your replacement Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Loud, unreliable, minimal crema. Buy Nespresso Vir
on November 25, 2021
Posted by: Joel
from Denver, Colorado
My son-in-law has the Virtuo Plus model and after visiting with them my wife was hooked, so I decided to buy one for her birthday. Thinking it was the latest, greatest model, he suggested getting the Virtuo Next model, and we were very disappointed. It doesn’t produce nearly as much crema, is noticeably louder, and glitchy. Sometimes it worked fine, other times it would inexplicably start and stop. We returned it and bought the Plus model and it works perfectly. Lots of crema, works consistently, much quieter, and it also works with after-market refillable pods like Recaps, which the Next model didn’t. It’s simple, reliable, and makes a great cup of coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 29, 2021
Thank you for your review. We are disappointed to learn that the Vertuo Next did not meet your expectations. While we are aware that some companies are manufacturing capsules that appear to be compatible. We do not test the compatibility of competitors’ products with our machines. You may decide to use non-Nespresso capsules in your new VertuoPlus machine.
This machine, along with our other VertuoLine machines, comes with a one-year warranty and a lifetime of troubleshooting. Please visit Nespresso.com/help if you need any assistance or call us at 800-562-1465. Nespresso is available 24 hours a day, 7 days a week.
This machine, along with our other VertuoLine machines, comes with a one-year warranty and a lifetime of troubleshooting. Please visit Nespresso.com/help if you need any assistance or call us at 800-562-1465. Nespresso is available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great coffee, but having issues.
on November 25, 2021
Posted by: Anna
from Wichita Kansas
I received my Nespresso August,2021 ran great for a couple months now it randomly leaks and it will act like it's going to make coffee but randomly stops at one point I had to take everything off flip it upside down and spin the coffee reader to try and get the bearing inside to go.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, November 27, 2021
Hi Anna, thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Please order a different machine!
on November 24, 2021
Posted by: Bob277
from Pennsylvania
These machines are faulty. They leak water everywhere and you get coffee grounds in every cup.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 26, 2021
Thank you for your review, Bridget. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. We're happy to learn you have received an in-warranty replacement Evoluo machine. This machine has a one-year warranty and we provide lifetime troubleshooting support. Please reach out anytime if you have any further questions or concerns with your new Evoluo machine. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA