Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
disappointing
on December 1, 2021
Posted by: ac
from usa
My daughter bought a machine in September. It worked right for about 2 weeks. Then it would not work correctly. We have contacted the company, done the reset several times, and followed all the instructions. It was a huge waste of money.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, December 2, 2021
Thank you for your review, Annie. We stand behind our brand and are available through our toll-free number if you need assistance with your Vertuo Next machine. We're confident a satisfactory resolution will be reached.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso has crushed it
on November 30, 2021
Posted by: maddieq3
Nespresso has crushed it with this one I love brewing my Starbucks pikes place and then a shot of espresso yum! One thing is more pods more pods. With as much as the machine cost I wish there were more options. Nespresso
Written by a customer while visiting influenster.com
Customer Rating
1
Love the Coffee... HATE this garbage product
on November 30, 2021
Posted by: Tim
from Los Angeles, CA
I have had an original Nespresso machine that I bought almost 10 years ago and still works to this day. I love it. I bought the Vertuo Next for my wife since she likes to drink big coffees. It has been nothing but headaches from day one. We're lucky if we get a month of coffee out of these things before they break. We're on our third Vertuo Next at the moment, and all of them have had consistent leaks before they ultimately stop working. Customer service was great with the first broken product and replaced it right away. After that one, they've insisted that we send the machine in for repairs, however, they cannot seem to repair these horrible garbage products. They just send us a new one to leak on our counter and break down after a month of use. DO NOT WASTE YOUR MONEY AND TIME ON THIS MACHINE. Super disappointed in Nespresso for continuing to sell this junky machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, December 2, 2021
Thank you for your review, Timothy. We're pleased our customer service has met with your expectations in the past, and we look forward to assisting you further. As always, we are available through our toll-free number if you need assistance with your Vertuo Next machine.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not purchase, broken in a year!
on November 30, 2021
Posted by: ALS46
from Chicago, IL
I do not recommend this Nespresso machine. It broke in just a year and a month into use and the process for repair is a pain and ultimately you'll have to buy another machine to replace. Highly advise against this. Save your money and your time!
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Two broken machines
on November 30, 2021
Posted by: Kristine
from Beaufort, SC
The first Vertuo Next I had stopped working within 2 months. It complete stopped brewing anything, leaked black liquid all over my counter, and was a steady yellow light. Customer service stepped in and sent me a new machine. This one stopped working within a few weeks. It will not let me do the cleaning, reset, or scaling function. It makes brews about 25% of the time but only makes half the regular amount of coffee (a 7.7 oz capsule gives me less than 4 oz of liquid). I am getting ready to call customer service again. This style of machine was a gift and I am hoping they let me exchange it for a new one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, December 2, 2021
Thank you for your review, Kristine. We're pleased our customer service has met with your expectations in the past, and we look forward to assisting you further. As always, we are available through our toll-free number if you need assistance with your Vertuo Next machine.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I look forward to waking up
on November 29, 2021
Posted by: Kmccaul
from Oregon
I love this thing so much! Also got the milk frother!! It’s all amazing!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love love love this
on November 29, 2021
Posted by: graysonh4
Love love love this coffee machine. It’s versatile which was important to me in selecting my first espresso machine. This machine not only makes espresso shots, but also full cups of coffee that taste the quality of Starbucks right at home.
Written by a customer while visiting influenster.com
Customer Rating
1
Do NOT buy
on November 29, 2021
Posted by: Sandy S
This is my third type of Nespresso machine. It is absolutely horrendous and I am so disappointed because I love my other two. I have already had to have a new one sent from Nespresso and will have to have another one sent now. Absolutely ridiculous that they keep selling this faulty product!!! If you want constant heavy leaking and mold then this is the machine for you.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 1, 2021
Thank you for your review, Sandy. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to learn you were able to speak with a Machine Expert and arranged to receive a replacement machine.
If you need assistance with your new VertuoLine machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need assistance with your new VertuoLine machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA