Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Two broken machines
on November 30, 2021
Posted by: Kristine
from Beaufort, SC
The first Vertuo Next I had stopped working within 2 months. It complete stopped brewing anything, leaked black liquid all over my counter, and was a steady yellow light. Customer service stepped in and sent me a new machine. This one stopped working within a few weeks. It will not let me do the cleaning, reset, or scaling function. It makes brews about 25% of the time but only makes half the regular amount of coffee (a 7.7 oz capsule gives me less than 4 oz of liquid). I am getting ready to call customer service again. This style of machine was a gift and I am hoping they let me exchange it for a new one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, December 2, 2021
Thank you for your review, Kristine. We're pleased our customer service has met with your expectations in the past, and we look forward to assisting you further. As always, we are available through our toll-free number if you need assistance with your Vertuo Next machine.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I look forward to waking up
on November 29, 2021
Posted by: Kmccaul
from Oregon
I love this thing so much! Also got the milk frother!! It’s all amazing!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love love love this
on November 29, 2021
Posted by: graysonh4
Love love love this coffee machine. It’s versatile which was important to me in selecting my first espresso machine. This machine not only makes espresso shots, but also full cups of coffee that taste the quality of Starbucks right at home.
Written by a customer while visiting influenster.com
Customer Rating
1
Do NOT buy
on November 29, 2021
Posted by: Sandy S
This is my third type of Nespresso machine. It is absolutely horrendous and I am so disappointed because I love my other two. I have already had to have a new one sent from Nespresso and will have to have another one sent now. Absolutely ridiculous that they keep selling this faulty product!!! If you want constant heavy leaking and mold then this is the machine for you.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 1, 2021
Thank you for your review, Sandy. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to learn you were able to speak with a Machine Expert and arranged to receive a replacement machine.
If you need assistance with your new VertuoLine machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need assistance with your new VertuoLine machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t recommend
on November 29, 2021
Posted by: Jc
from Dallas, Tx
I purchased this machine, and had to return it 3 times….THREE times within a month an a half. I do not recommend buying this machine as all three machines worked for 5-7 days before I had to return them.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 1, 2021
Thank you for your review, JC. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Most machines have at least a one year warranty and a lifetime of troubleshooting when you call our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience.
If you need further assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. Thank you.
If you need further assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Favorite product in our
on November 29, 2021
Posted by: melissahc315
Favorite product in our house . We absolutely love this and use it every day . It is able to make both coffee and espresso drinks and makes them beautifully . We can’t live without it Nespresso Vertuo Next Coffee And Espresso Machine
Written by a customer while visiting influenster.com
Customer Rating
1
Worked for 3 weeks
on November 29, 2021
Posted by: Maria
from Beverly Hills, CA
Made great coffee for 3 weeks then completely stopped brewing. I wasted an hour on the phone with Nespresso troubleshooting until I was able to convince them it doesn't work, so they are sending a new one in a week. However, from reading the other reviews, I don't have high hopes for the new one either.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 1, 2021
Thank you for your review, Maria. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to learn you were able to speak with a Machine Expert and arranged to receive a replacement machine.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
My absolute favorite way
on November 29, 2021
Posted by: xanyell
My absolute favorite way to make coffee.. whether I make it iced or hot this coffee machine knocks it out of the park. It is higher than I wanted to spend on a coffee machine, but my money was well spent.. I love how this makes coffee, it’s delicious!!! ☕️❤️Nespresso Vertuo Next Coffee And Espresso Machine I also purchased the frother which is also 100% worth the money as well!!!Bodum Electric Milk Frother - Black
Written by a customer while visiting influenster.com