Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
2
Almost a year old leaks and doesn't brew right
on December 2, 2021
Posted by: Corey
from Midwest city, Oklahoma
Leaks when the top is open and doesn't brew the correct size amount
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 4, 2021
Thank you for your review, Corey. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso.
Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Coffee is great! but the Machine is a piece of jun
on December 2, 2021
Posted by: AK43
from Nashville,TN
I purchased the machine less than a month ago. It brewed amazing coffee for about two weeks and hasn't worked since. I have tried all troubleshooting, talked to the cust support but seems like the machine is faulty. Looking to exchange for a VertuoPlus
Response from Nespresso USABy Nisha B, Customer Service , December 3, 2021
Hi AK43, thank you for your review. We are dismayed to learn the Vertuo Next machine has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great coffee but the machine breaks!
on December 2, 2021
Posted by: alexelisha
from Tavernier FL
My husband and I love our Nespresso machine. Makes the best cup of coffee. However, we have had our machine stop working so many times in a matter of months (we literally bought the machine months ago).
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, December 3, 2021
Hi Alexelisha, thank you for your review. We are dismayed to learn the Vertuo Next machine has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Extremely disappointed
on December 1, 2021
Posted by: Ad
from New Jersey
In less than a year we have had to have this machine replaced FOUR times. The machine just stops working when it wants to and never lasts more than 3 months. We have been waiting for a replacement for over a week and have spent a small fortune buying coffee every single day. Huge disappointment when you spend this kind of money on a coffee machine and it ends up being useless.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, December 2, 2021
Thank you for your review, Ashley. We see you've spoken with a machine expert and appreciate your patience while waiting for delivery. For additional assistance, please contact us via our toll-free number.
Written by a customer while visiting Nespresso USA
Customer Rating
1
disappointing
on December 1, 2021
Posted by: ac
from usa
My daughter bought a machine in September. It worked right for about 2 weeks. Then it would not work correctly. We have contacted the company, done the reset several times, and followed all the instructions. It was a huge waste of money.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, December 2, 2021
Thank you for your review, Annie. We stand behind our brand and are available through our toll-free number if you need assistance with your Vertuo Next machine. We're confident a satisfactory resolution will be reached.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso has crushed it
on November 30, 2021
Posted by: maddieq3
Nespresso has crushed it with this one I love brewing my Starbucks pikes place and then a shot of espresso yum! One thing is more pods more pods. With as much as the machine cost I wish there were more options. Nespresso
Written by a customer while visiting influenster.com
Customer Rating
1
Love the Coffee... HATE this garbage product
on November 30, 2021
Posted by: Tim
from Los Angeles, CA
I have had an original Nespresso machine that I bought almost 10 years ago and still works to this day. I love it. I bought the Vertuo Next for my wife since she likes to drink big coffees. It has been nothing but headaches from day one. We're lucky if we get a month of coffee out of these things before they break. We're on our third Vertuo Next at the moment, and all of them have had consistent leaks before they ultimately stop working. Customer service was great with the first broken product and replaced it right away. After that one, they've insisted that we send the machine in for repairs, however, they cannot seem to repair these horrible garbage products. They just send us a new one to leak on our counter and break down after a month of use. DO NOT WASTE YOUR MONEY AND TIME ON THIS MACHINE. Super disappointed in Nespresso for continuing to sell this junky machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, December 2, 2021
Thank you for your review, Timothy. We're pleased our customer service has met with your expectations in the past, and we look forward to assisting you further. As always, we are available through our toll-free number if you need assistance with your Vertuo Next machine.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not purchase, broken in a year!
on November 30, 2021
Posted by: ALS46
from Chicago, IL
I do not recommend this Nespresso machine. It broke in just a year and a month into use and the process for repair is a pain and ultimately you'll have to buy another machine to replace. Highly advise against this. Save your money and your time!
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA