Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
2
Cold coffee/ leaks on bottom
on December 3, 2021
Posted by: CM
from New York
I was so excited to get this coffee maker. I made my first cup and couldn’t figure out why it was so cold or Luke warm. I shouldn’t have to microwave my coffee every single time. Not at all happy with that! The machine also leaks on the bottom and if it’s not checked and wiped up it gets gross. I mean the coffee flavors are awesome but this machine needs help.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 4, 2021
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso.
Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Pretty....Loud
on December 3, 2021
Posted by: Soundmound
from Washington State
Bought this machine to replace the original Vertuo we purchased as a refurbished unit several years ago. While this Teal and Rose Gold machine is exceptionally attractive to look at it has some glaring flaws. 1. It is way louder than the original, at an obnoxious level. Do not expect the wife to sleep through your first cup. 2. The water tank is a pain to deal with. If you have it under a cabinet and you don't pull it out and check it before you brew there's a high likelihood you can accidentally brew a half cup, Super annoying, but hey it's 5.5 inches wide so yeah.... 3. Crema is different than the original. The bubbles created are much larger in size than the original machine. 4. It's always wet inside. The cup receptacle retains water, when you open the lid there's leak down into the spent cup well. Seems kind of flawed in it's design that way. 5. Locking the lid is now a two handed operation. The original machine we could do the whole thing one handed, heck with a couple fingers if you have the grip strength, not so on the Next. So, buyer beware, newer is not always better. Buy an original and you'll probably have it a decade with proper maintenance.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, December 6, 2021
Thank you for your review, David. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. We certainly want each in-cup moment to be special and exactly to your liking. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the issues you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
5th time is not a charm
on December 3, 2021
Posted by: NespressoSad
from Colorado
We have had this machine replaced 4 times within the last year. It breaks frequently and they finally just suggested an upgraded version. Crossing my fingers. Thank goodness that my original Nespresso machine still functions....old trusty.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, December 6, 2021
Thank you for your review, Samantha. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. We are happy to see you were able to speak with a Machine Specialist and arrange to receive a replacement machine. If you need assistance with your new Vertuo machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worst Machine Ever Owned
on December 3, 2021
Posted by: Sad
Poor design by the Nespresso team. The machine leaks from the bottom whenever it is cleaned and descaled. It is out of service after only less than one year. Should've just kept my Keurig, that has been working over 8+ years.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 4, 2021
Thank you for your review, Sad. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to learn you were able to speak with a Machine Expert and arranged to have your Vertuo Next machine to be repaired.
If you need further assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need further assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Frustrating and unreliable
on December 3, 2021
Posted by: TG
from Colorado
It's broken twice and is now out of warranty. Nespresso "repaired it" the first time but it only worked for a month before breaking again.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, December 6, 2021
Thank you for your review, Tim. We share your disappointment that you are continuing to experience issue with your Nespresso machine after repair. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We understand your machine was returned from repair on October 18th, 2021. You have six months extended warranty from the first repair to submit the machine for a second free repair if you are still having issues. Please call at your earliest convenience, so we can troubleshoot and set up a second repair if necessary. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Works great at first...but...
on December 2, 2021
Posted by: bob27
from California
I've had one of these at work and there was a small issue with it. We had to find videos online and there was a small hack where you had to take out the water tank, the capsule container, and flip the whole thing upside down...and then it would work. Ok so fine no big deal.
Then I got one for my birthday and started having issues 2 months in. I called customer service and lady was so sweet, but it seemed like she was looking through the manual trying to figure it out as she was talking to me. We did try some things to get rid of the orange blinking light, 45 min later we get the orange light to stop but now the water is leaking through the front of it. Luckily there is a 1 year warranty and I did ask for a different type of nespresso machine so I'm very thankful for that. This specific one seems to have lots of issues.
Then
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love this machine
on December 2, 2021
Posted by: DAP
from NJ
I purchased my vertuo next machine last week. I absolute love it. I love the 6 sizes of coffee brewing including pour over
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , December 3, 2021
Hi DAP. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee ever
on December 2, 2021
Posted by: DawnG22
from Red Rock, AZ
We’ve had our Nespresso for 3 months now. It’s operated flawlessly and the coffee is always hot and perfect. Love the frother as it always makes a perfect cup of coffee.
I would recommend this to a friend!
Response from Nespresso USABy Lisa A, Customer Service, December 4, 2021
Thank you for your review, DawnG22. We are thrilled to learn you are enjoying your Vertuo Next machine. We recommend running the first time use / clean mode procedure of your machine once a week, to assist with keeping the taste, texture, body and aroma in each brew, in addition to flushing out any coffee granules from the head of your machine.
If you need assistance with your VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
If you need assistance with your VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA