Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Leaks, brews half cups of coffee.
on December 5, 2021
Posted by: Brittany
from Columbia, SC
I do not recommend the Vertuo Next. This is the second machine I've been through in less than a year. My husband purchased my first machine last year for Christmas and it was initially working great, I absolutely loved it. Well, a few months go by and I noticed my countertops were soaked after brewing a pod. Lo and behold, the machine was leaking from the very top and dripping down. Okay, no big deal, I called the help number and they sent me a new one since it was still within the warranty. Not even 4 months later and the new machine is doing the exact same thing... leaking everywhere, even worse than the first one! The "replacement" machine won't even brew a full cup of coffee, either.
I called the help line again and they are going to send me yet another replacement. This time, I specifically requested the Evoluo as I do not want to have yet another issue with the Next machines. I love the Nespresso pods, but the Vertuo Next should be taken off the market. Several searches online show this is a consistent problem and has yet to be addressed by the company.
I called the help line again and they are going to send me yet another replacement. This time, I specifically requested the Evoluo as I do not want to have yet another issue with the Next machines. I love the Nespresso pods, but the Vertuo Next should be taken off the market. Several searches online show this is a consistent problem and has yet to be addressed by the company.
Love the coffee, but do yourself a favor and buy a different machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, February 11, 2023
Thank you for your review, Brittany. We can only imagine your disappointment, especially as you’ve been enjoying your Nespresso coffee selections. We stand behind our brand and your satisfaction as a Nespresso customer is our highest priority. Please call and speak with a machine expert. We’re available 24/7 at 800.562.1465. We’re confident a satisfactory resolution will be reached.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Constantly breaks
on December 5, 2021
Posted by: Db93
from Miami
On my second machine and it continues to break. Will be setting it aside for recycling today. Dont waste your money. Will leak coffee and stain your countertop.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, December 6, 2021
Thank you for your review, Daniel. We share your disappointment that you've experienced issue with your Nespresso machine. We are happy to see you were able to speak with a Machine Specialist and arranged to receive a replacement machine back in June 2021. If you need assistance with your new VertuoNext machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week and can also help with setting up recycling. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
on December 5, 2021
Posted by: emeyahy
This machine is FABULOUS! Great for small spaces! I have it on my little bar cart. Quick and easy to clean as well. I love that the pods are recyclable and you can mail/bring them back to the store to get properly disposed of. This is a must have for any single person or couple. Perfect for those living in a small space and don't have a lot of counter space.
Written by a customer while visiting influenster.com
Customer Rating
4
Works well. No issues.
on December 4, 2021
Posted by: Jmb389
from Erie, PA
I’ve had this machine for a year and I haven’t had any issues. My family raved about it the whole week of thanksgiving. So much that I bought them all one for Christmas. I hope their machines work properly as I am seeing a lot of negative reviews recently.
I would recommend this to a friend!
Response from Nespresso USABy Christine G., Customer Service, December 6, 2021
Thank you for your review, Jasmine. We are happy to learn you're enjoying your VertuoNext machine. If you experience any issue or concern, the VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We are available 24 hours a day, seven days a week at, 1-800-562-1465, so you may call anytime at your earliest convenience . Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Cold coffee/ leaks on bottom
on December 3, 2021
Posted by: CM
from New York
I was so excited to get this coffee maker. I made my first cup and couldn’t figure out why it was so cold or Luke warm. I shouldn’t have to microwave my coffee every single time. Not at all happy with that! The machine also leaks on the bottom and if it’s not checked and wiped up it gets gross. I mean the coffee flavors are awesome but this machine needs help.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 4, 2021
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso.
Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Pretty....Loud
on December 3, 2021
Posted by: Soundmound
from Washington State
Bought this machine to replace the original Vertuo we purchased as a refurbished unit several years ago. While this Teal and Rose Gold machine is exceptionally attractive to look at it has some glaring flaws. 1. It is way louder than the original, at an obnoxious level. Do not expect the wife to sleep through your first cup. 2. The water tank is a pain to deal with. If you have it under a cabinet and you don't pull it out and check it before you brew there's a high likelihood you can accidentally brew a half cup, Super annoying, but hey it's 5.5 inches wide so yeah.... 3. Crema is different than the original. The bubbles created are much larger in size than the original machine. 4. It's always wet inside. The cup receptacle retains water, when you open the lid there's leak down into the spent cup well. Seems kind of flawed in it's design that way. 5. Locking the lid is now a two handed operation. The original machine we could do the whole thing one handed, heck with a couple fingers if you have the grip strength, not so on the Next. So, buyer beware, newer is not always better. Buy an original and you'll probably have it a decade with proper maintenance.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, December 6, 2021
Thank you for your review, David. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. We certainly want each in-cup moment to be special and exactly to your liking. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the issues you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
5th time is not a charm
on December 3, 2021
Posted by: NespressoSad
from Colorado
We have had this machine replaced 4 times within the last year. It breaks frequently and they finally just suggested an upgraded version. Crossing my fingers. Thank goodness that my original Nespresso machine still functions....old trusty.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, December 6, 2021
Thank you for your review, Samantha. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. We are happy to see you were able to speak with a Machine Specialist and arrange to receive a replacement machine. If you need assistance with your new Vertuo machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worst Machine Ever Owned
on December 3, 2021
Posted by: Sad
Poor design by the Nespresso team. The machine leaks from the bottom whenever it is cleaned and descaled. It is out of service after only less than one year. Should've just kept my Keurig, that has been working over 8+ years.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 4, 2021
Thank you for your review, Sad. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to learn you were able to speak with a Machine Expert and arranged to have your Vertuo Next machine to be repaired.
If you need further assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need further assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA