Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
4
I have tried this
on December 7, 2021
Posted by: verin
I have tried this machine but I have to say it s not my favorite it’s not bad but I prefer my classic black coffee and strong flavor, but this machines it’s ok!
Written by a customer while visiting influenster.com
Customer Rating
3
Tasty coffee…faulty machine.
on December 7, 2021
Posted by: PNWcoffeelover
from Seattle, WA
I’ve had this model for 13 months. Since day one I loved the taste of coffee that it makes. However, it would leaks coffee under the stand on occasion and it completely stopped working a week ago. Machine spins the capsule, but does not take water in. Of course it’s out of warranty period and I was offered to either send it in to be fixed for almost the price of the coffeemaker or get a discount on a new one. By looking at other peoples reviews, I have a feeling that these machines are not made to last.
I would recommend this to a friend!
Response from Nespresso USABy Katy R., Customer Service, December 9, 2021
Thank you for your review, Anya. This is certainly not the experience we intend for our valued customers like you. We're always here to help. We offer a lifetime of comprehensive troubleshooting at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Good coffee just stops working
on December 6, 2021
Posted by: meg123sky
from Lincolnwood IL
I received as a gift last Christmas and I have had nothing but issues with it. When it works it is very good coffee, it is just very difficult to troubleshoot and it constantly needs to be cleaned. The last descale I did with the solution did not work. It still lights up to be descaled and I went over the process several times. The store suggested you tube instructions but my boyfriend and I still can’t get it to work. Very disappointing for a machine I had under a year. Way too complicated just to get a cup of coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, December 9, 2021
Thank you for your review, Megan. This is certainly not the experience we intend for our valued customers like you. All of our machines are covered under a one-year warranty, and we're always here to help. We offer a lifetime of comprehensive troubleshooting at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it !
on December 6, 2021
Posted by: Misty
from South carolina
The same cup every morning. Can’t go wrong with this machine !
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leaks, brews half cups of coffee.
on December 5, 2021
Posted by: Brittany
from Columbia, SC
I do not recommend the Vertuo Next. This is the second machine I've been through in less than a year. My husband purchased my first machine last year for Christmas and it was initially working great, I absolutely loved it. Well, a few months go by and I noticed my countertops were soaked after brewing a pod. Lo and behold, the machine was leaking from the very top and dripping down. Okay, no big deal, I called the help number and they sent me a new one since it was still within the warranty. Not even 4 months later and the new machine is doing the exact same thing... leaking everywhere, even worse than the first one! The "replacement" machine won't even brew a full cup of coffee, either.
I called the help line again and they are going to send me yet another replacement. This time, I specifically requested the Evoluo as I do not want to have yet another issue with the Next machines. I love the Nespresso pods, but the Vertuo Next should be taken off the market. Several searches online show this is a consistent problem and has yet to be addressed by the company.
I called the help line again and they are going to send me yet another replacement. This time, I specifically requested the Evoluo as I do not want to have yet another issue with the Next machines. I love the Nespresso pods, but the Vertuo Next should be taken off the market. Several searches online show this is a consistent problem and has yet to be addressed by the company.
Love the coffee, but do yourself a favor and buy a different machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, February 11, 2023
Thank you for your review, Brittany. We can only imagine your disappointment, especially as you’ve been enjoying your Nespresso coffee selections. We stand behind our brand and your satisfaction as a Nespresso customer is our highest priority. Please call and speak with a machine expert. We’re available 24/7 at 800.562.1465. We’re confident a satisfactory resolution will be reached.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Constantly breaks
on December 5, 2021
Posted by: Db93
from Miami
On my second machine and it continues to break. Will be setting it aside for recycling today. Dont waste your money. Will leak coffee and stain your countertop.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, December 6, 2021
Thank you for your review, Daniel. We share your disappointment that you've experienced issue with your Nespresso machine. We are happy to see you were able to speak with a Machine Specialist and arranged to receive a replacement machine back in June 2021. If you need assistance with your new VertuoNext machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week and can also help with setting up recycling. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
on December 5, 2021
Posted by: emeyahy
This machine is FABULOUS! Great for small spaces! I have it on my little bar cart. Quick and easy to clean as well. I love that the pods are recyclable and you can mail/bring them back to the store to get properly disposed of. This is a must have for any single person or couple. Perfect for those living in a small space and don't have a lot of counter space.
Written by a customer while visiting influenster.com
Customer Rating
4
Works well. No issues.
on December 4, 2021
Posted by: Jmb389
from Erie, PA
I’ve had this machine for a year and I haven’t had any issues. My family raved about it the whole week of thanksgiving. So much that I bought them all one for Christmas. I hope their machines work properly as I am seeing a lot of negative reviews recently.
I would recommend this to a friend!
Response from Nespresso USABy Christine G., Customer Service, December 6, 2021
Thank you for your review, Jasmine. We are happy to learn you're enjoying your VertuoNext machine. If you experience any issue or concern, the VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We are available 24 hours a day, seven days a week at, 1-800-562-1465, so you may call anytime at your earliest convenience . Thank you.
Written by a customer while visiting Nespresso USA