Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
2 machines in less than a year
on December 8, 2021
Posted by: Mollz
from Boston, MA
We received our first machine in February of 2021 and it started leaking and eventually stopped working in June 2021. We received and started using our second one in September of 2021. It started leaking by November 2021. Definitely plan on getting a refund and switching to the original as I still love the nespresso coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 10, 2021
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to learn you were able to speak with a Machine Expert to address the leaking issue of your Vertuo Next machine.
If you need further assistance with your replacement machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need further assistance with your replacement machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
This model is garbage
on December 7, 2021
Posted by: Mdot
Died in 1 year. Loud whirling sound when pod is spinning
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, December 8, 2021
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Vertuo Next machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Love this! Easy to
on December 7, 2021
Posted by: carlieb6ebf
Love this! Easy to make my morning and afternoon coffee! I love that each pod adds alittle froth to my coffee. The machine was expensive but the pods are reasonable to buy. The pod disposal does get dirty easily. Nespresso Vertuo Next Coffee and Espresso Machine Bundle
Written by a customer while visiting influenster.com
Customer Rating
3
On my 2nd machine in a 13 months
on December 7, 2021
Posted by: Allison
from Chicago
Purchased one last November after owning Lattissima model for a few years with no issues. This one worked well (most of the time) but a few weeks it started leaking at the bottom. Bought a replacement since I love Nespresso coffee so much and willing to give it another try. Fingers crossed it lasts longer than a year.
Response from Nespresso USABy Savoeurn D., Customer Service, December 8, 2021
Thank you for your review, Allison. We certainly want your Nespresso experience to be special and exactly to your satisfaction. For best maintenance for your Vertuo Next machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
I have tried this
on December 7, 2021
Posted by: verin
I have tried this machine but I have to say it s not my favorite it’s not bad but I prefer my classic black coffee and strong flavor, but this machines it’s ok!
Written by a customer while visiting influenster.com
Customer Rating
3
Tasty coffee…faulty machine.
on December 7, 2021
Posted by: PNWcoffeelover
from Seattle, WA
I’ve had this model for 13 months. Since day one I loved the taste of coffee that it makes. However, it would leaks coffee under the stand on occasion and it completely stopped working a week ago. Machine spins the capsule, but does not take water in. Of course it’s out of warranty period and I was offered to either send it in to be fixed for almost the price of the coffeemaker or get a discount on a new one. By looking at other peoples reviews, I have a feeling that these machines are not made to last.
I would recommend this to a friend!
Response from Nespresso USABy Katy R., Customer Service, December 9, 2021
Thank you for your review, Anya. This is certainly not the experience we intend for our valued customers like you. We're always here to help. We offer a lifetime of comprehensive troubleshooting at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Good coffee just stops working
on December 6, 2021
Posted by: meg123sky
from Lincolnwood IL
I received as a gift last Christmas and I have had nothing but issues with it. When it works it is very good coffee, it is just very difficult to troubleshoot and it constantly needs to be cleaned. The last descale I did with the solution did not work. It still lights up to be descaled and I went over the process several times. The store suggested you tube instructions but my boyfriend and I still can’t get it to work. Very disappointing for a machine I had under a year. Way too complicated just to get a cup of coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, December 9, 2021
Thank you for your review, Megan. This is certainly not the experience we intend for our valued customers like you. All of our machines are covered under a one-year warranty, and we're always here to help. We offer a lifetime of comprehensive troubleshooting at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it !
on December 6, 2021
Posted by: Misty
from South carolina
The same cup every morning. Can’t go wrong with this machine !
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA