Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
2
Headaches
on December 11, 2021
Posted by: Trina
from Painesville oh
The first 6 months with this machine were amazing… then the 2 second orange blinking light started which means error. I sometimes have to unplug and plug back in 18 times for 1 simple drink it’s so frustrating… I have to send it in to the shop to get fixed but I am just upset that I paid so much for this machine and it’s having issues like this
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, December 13, 2021
Hi Trina, thank you for your review. We understand your frustration regarding the Vertuo Next machine, and the brewing issues you experienced. A blinking light on this machine can indicate your machine is not closed correctly, requires descaling or the water tank is empty.
For any future issues, we recommend checking the troubleshooting information for the Vertuo Next on Nespresso.com/help, or contact our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week.
For any future issues, we recommend checking the troubleshooting information for the Vertuo Next on Nespresso.com/help, or contact our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke after only a year
on December 10, 2021
Posted by: Lisa
from New york
This machine gave me issues from day 1. Couldn't descale it and wouldn't work. Machine worked on and off. Wasted a lot of pods having to start over when it didn't work. Desalination is complicated and should be more simple. You can't run clear water through the machine has to have a pod unless a descaling. Waiting for a better one to come out.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, December 11, 2021
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worst machine ever
on December 10, 2021
Posted by: Philip
from Minnesota
This is the second machine in less than a year. The first machine stopped working after four months. The second lasted about five. Leaking everywhere doesn't recognize the pods. I will not recommend this to anyone. Don't even consider it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, December 11, 2021
Thanks for your review. We're confident that we can find a solution to your concerns. Please call 800-562-1465 for assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
All the bad reviews are true...
on December 9, 2021
Posted by: SLG
from Fort Lauderdale, FL
I wanted to switch from my trued and trusted Nespresso CitiZ to a Vertuo machine (had a cup of coffee on a Vertuo machine and loved it). I loved the look of the Next and I had been so happy with my small but mighty CitiZ, I talked myself into not believing all the bad reviews. Big mistake, turns out they were all right. The machine starting having issues about 6 weeks after purchase. At times it would send all the coffee into the empty pod receptacle. Other times it would simply not work (it would make noise as if it was starting to work and then it would abruptly stop). Other times it would randomly leak. It's been so, so frustrating. Also, the coffee is not hot enough. I loved the thought of having the option to switch between espresso and a large cup of coffee but this machine has been a waste of money and an endless source of aggravation. I regret giving away my CitiZ and I am trying Vertuo Plus next, fingers crossed...
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, December 11, 2021
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Makes good coffee
on December 9, 2021
Posted by: Carolo
from washington dc
Sometimes has technical issues. There should be one more button to hard reset the machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, December 11, 2021
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor quality
on December 9, 2021
Posted by: Steve
from NE Ohio
I am on the second replacement for this model under warranty with frequent calls for troubleshooting. The issue is that you press brew, it makes a noise, no coffee, and the light flashes orange. This happens frequently. Each time contacting support to go through the process of cleaning cycle, restart, test, and then it may work/or not. The result is wasted time and expensive coffee pods. It's intended to be a simple, one-button push but it is not reliable. Sad since the coffee tastes great when it works.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 10, 2021
Thank you for your review, Steve. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to learn you were able to speak with a Machine Expert to address the leaking issue of your Vertuo Next machine. If you need further assistance with your replacement machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Save your money
on December 8, 2021
Posted by: A50
This Machine is not worth the headache. It’s always having some kind of an issue.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, December 11, 2021
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Two Failed Units in Less than A Year.
on December 8, 2021
Posted by: CStone
from Phoenix, AZ
After believing that we were "upgrading" from our existing wonderful VertuoPlus machine, we have required two warranty replacements of this VertuoNext machine in less than a year, while our original VertuoPlus machine continues to make wonderful coffee. Thankfully, customer service was able to replace this machine with a different model during this most recent failure. This VertuoNext machine (speaking for the two that we have used) is comparatively less efficient at extracting liquid from pods, resulting in liquid remaining in used pods that does not exist in other VertuoLine coffee makers.
We performed the "cleaning cycles" as prescribed (even though we've never had to do this with any other VertuoLine machine) and the machines still failed due to "clogging" errors after approximately 6 months of service each. We are a household of two and use roughly 14 pods a week, so I would not consider our use to be abnormally high.
The WIFI connectivity does little that is useful to the consumer and the "pour-over" pods that this machine enables are a minimal value to most considering the evident flawed construction of this machine.
Thanks to the always amazing and patient customer service, we have been able to obtain replacements (after waiting over 5 business days for each replacement machine to arrive), but when the average reviews on the Nespresso website suggest that the "new" Vertuo machine is vastly inferior to the existing machines, next time I will pay closer attention. We love our Nespresso, but the VertuoNext is a dud.
The WIFI connectivity does little that is useful to the consumer and the "pour-over" pods that this machine enables are a minimal value to most considering the evident flawed construction of this machine.
Thanks to the always amazing and patient customer service, we have been able to obtain replacements (after waiting over 5 business days for each replacement machine to arrive), but when the average reviews on the Nespresso website suggest that the "new" Vertuo machine is vastly inferior to the existing machines, next time I will pay closer attention. We love our Nespresso, but the VertuoNext is a dud.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, December 11, 2021
Thanks for your review. We appreciate your feedback regarding the Vertuo Next machines. If you need any further assistance, please contact our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA