Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
3
Makes good coffee
on December 9, 2021
Posted by: Carolo
from washington dc
Sometimes has technical issues. There should be one more button to hard reset the machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, December 11, 2021
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor quality
on December 9, 2021
Posted by: Steve
from NE Ohio
I am on the second replacement for this model under warranty with frequent calls for troubleshooting. The issue is that you press brew, it makes a noise, no coffee, and the light flashes orange. This happens frequently. Each time contacting support to go through the process of cleaning cycle, restart, test, and then it may work/or not. The result is wasted time and expensive coffee pods. It's intended to be a simple, one-button push but it is not reliable. Sad since the coffee tastes great when it works.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 10, 2021
Thank you for your review, Steve. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to learn you were able to speak with a Machine Expert to address the leaking issue of your Vertuo Next machine. If you need further assistance with your replacement machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Save your money
on December 8, 2021
Posted by: A50
This Machine is not worth the headache. It’s always having some kind of an issue.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, December 11, 2021
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Two Failed Units in Less than A Year.
on December 8, 2021
Posted by: CStone
from Phoenix, AZ
After believing that we were "upgrading" from our existing wonderful VertuoPlus machine, we have required two warranty replacements of this VertuoNext machine in less than a year, while our original VertuoPlus machine continues to make wonderful coffee. Thankfully, customer service was able to replace this machine with a different model during this most recent failure. This VertuoNext machine (speaking for the two that we have used) is comparatively less efficient at extracting liquid from pods, resulting in liquid remaining in used pods that does not exist in other VertuoLine coffee makers.
We performed the "cleaning cycles" as prescribed (even though we've never had to do this with any other VertuoLine machine) and the machines still failed due to "clogging" errors after approximately 6 months of service each. We are a household of two and use roughly 14 pods a week, so I would not consider our use to be abnormally high.
The WIFI connectivity does little that is useful to the consumer and the "pour-over" pods that this machine enables are a minimal value to most considering the evident flawed construction of this machine.
Thanks to the always amazing and patient customer service, we have been able to obtain replacements (after waiting over 5 business days for each replacement machine to arrive), but when the average reviews on the Nespresso website suggest that the "new" Vertuo machine is vastly inferior to the existing machines, next time I will pay closer attention. We love our Nespresso, but the VertuoNext is a dud.
The WIFI connectivity does little that is useful to the consumer and the "pour-over" pods that this machine enables are a minimal value to most considering the evident flawed construction of this machine.
Thanks to the always amazing and patient customer service, we have been able to obtain replacements (after waiting over 5 business days for each replacement machine to arrive), but when the average reviews on the Nespresso website suggest that the "new" Vertuo machine is vastly inferior to the existing machines, next time I will pay closer attention. We love our Nespresso, but the VertuoNext is a dud.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, December 11, 2021
Thanks for your review. We appreciate your feedback regarding the Vertuo Next machines. If you need any further assistance, please contact our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
2 machines in less than a year
on December 8, 2021
Posted by: Mollz
from Boston, MA
We received our first machine in February of 2021 and it started leaking and eventually stopped working in June 2021. We received and started using our second one in September of 2021. It started leaking by November 2021. Definitely plan on getting a refund and switching to the original as I still love the nespresso coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 10, 2021
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to learn you were able to speak with a Machine Expert to address the leaking issue of your Vertuo Next machine.
If you need further assistance with your replacement machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need further assistance with your replacement machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
This model is garbage
on December 7, 2021
Posted by: Mdot
Died in 1 year. Loud whirling sound when pod is spinning
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, December 8, 2021
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Vertuo Next machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Love this! Easy to
on December 7, 2021
Posted by: carlieb6ebf
Love this! Easy to make my morning and afternoon coffee! I love that each pod adds alittle froth to my coffee. The machine was expensive but the pods are reasonable to buy. The pod disposal does get dirty easily. Nespresso Vertuo Next Coffee and Espresso Machine Bundle
Written by a customer while visiting influenster.com
Customer Rating
3
On my 2nd machine in a 13 months
on December 7, 2021
Posted by: Allison
from Chicago
Purchased one last November after owning Lattissima model for a few years with no issues. This one worked well (most of the time) but a few weeks it started leaking at the bottom. Bought a replacement since I love Nespresso coffee so much and willing to give it another try. Fingers crossed it lasts longer than a year.
Response from Nespresso USABy Savoeurn D., Customer Service, December 8, 2021
Thank you for your review, Allison. We certainly want your Nespresso experience to be special and exactly to your satisfaction. For best maintenance for your Vertuo Next machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA