Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
2
Vertuo Next is very noisy.
on December 14, 2021
Posted by: Jorge785
from Pasadena, CA
I bought the unit 3 weeks ago and from first use it has been making a very loud noise as it brews the coffee. Before the Vertuo Next I had a Vertuo Plus and the plus is significantly quieter but much more expensive. My advise is to pay for the more expensive machine unless u don’t mind a very loud coffee machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , December 16, 2021
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke
on December 14, 2021
Posted by: Alexus
Broke after one month of use, started leaking water everywhere & then completely stopped working all together. Too expensive to be broke after a month of use.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, December 15, 2021
Thank you for your review, Alexus. We share your disappointment that your Nespresso VertuoNext machine is leaking.. The machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great machine… for a few months.
on December 14, 2021
Posted by: TrinaB
from Phoenix, AZ
Machine made fantastic coffee for a few months, then we started having problems. We followed the maintenance guidelines, and still had issues with the coffee not dispensing properly. We called Nespresso 4 times trying to resolve the issue. Once, doing a complete factory reset fixed the problem, but nothing else since. They determined the laser must be faulty and kept telling us a return label would be sent ( via UPS). After 2 months of checking emails and spam, and calling customer care again and again, they never arrived. We are so disappointed in the customer care. We feel like we are being brushed off and they will not honor the warranty. We really miss our great coffee, but what can we do?
They do not accept repairs being brought into the stores, either.
We have heard from a few other people that they have had issues with the Vertuo Next, but not the Vertuo Plus, so we might try that.
Bottom line, great machine if it’s working. Not so great when it comes to honoring their warranty.
So, good luck if you purchase this machine.
They do not accept repairs being brought into the stores, either.
We have heard from a few other people that they have had issues with the Vertuo Next, but not the Vertuo Plus, so we might try that.
Bottom line, great machine if it’s working. Not so great when it comes to honoring their warranty.
So, good luck if you purchase this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , December 16, 2021
We are disappointed to learn that your Vertuo Next is no longer functioning, and that you have not received your return label. We see you were able to speak with a Coffee Specialist regarding this issue. If you have any additional questions or concerns, please contact us through our toll-free number 800-562-1465. We are available 24 hours a day 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke after 1 month
on December 14, 2021
Posted by: ss889
Completely stopped working after one month. Probably used it 20 times. Nespresso replaced it, but I'm very disappointed with my first machine. Nervous it is going to happen again. My Keurig lasted 7 years without one issue and this is much more expensive!
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, December 15, 2021
Thank you for your review, Sydney. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine and understand your concern an issue may occur with your replacement. Please call at your earliest convenience if you experience any issue with your new replacement machine. We offer lifetime troubleshooting support and are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my nespresso machine.
on December 13, 2021
Posted by: Anonymous
Love my nespresso machine. Easy to use and easy to clean up. Always look forward to having my coffee with this every morning.
Written by a customer while visiting influenster.com
Customer Rating
1
Do not purchase
on December 13, 2021
Posted by: Lorebore
from Jacksonville, FL
I’ve never had so much trouble from a coffee machine. Mine didn’t even last 7 months. When I run a pod, water leaks everywhere to the point that it has stained my countertop. The coffee comes out as a minuscule amount. The descaling is a nightmare. This machine is an absolute joke and I will make sure no one I know buys this.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , December 16, 2021
Thank you for your review. We understand your frustration regarding the Vertuo Next machine, and the operational issues you experienced. Our goal is to provide all of our customers with complete satisfaction, and we will be sure to forward this feedback to the appropriate teams here. We offer lifetime troubleshooting support and are available 24 hours a day, seven days a week at 1-800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
JUNK
on December 13, 2021
Posted by: JH IGH
from MN
Problems from day 1; wasted many pods trying to get a full 7 oz. cup and leaking.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, December 14, 2021
Thank you for your review We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next machine comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso.
Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Garbage. Noisy. Leaking. Dead in 3 weeks.
on December 12, 2021
Posted by: iusedtoloveyou
from St Charles, MO
Bought the limited-edition teal vertuo next to replace my vertuo plus I've had for over 3 years. I was excited for the larger carafe size and the wife was excited to take the old one to work. Sadly, I've had nothing but issues with the machine and now it is completely dead.
1. The water basin is very flimsy, and the lid doesn't pressure fit like the next does. I didn't break it, but I feel like that could definitely be in someone else's future.
2. Starting with the maiden voyage, it sounded like an electric chainsaw. Easily twice as loud as the plus. I thought to myself, wow, it is unfortunate that the large pour-over style pods sound so loud in the machine. Then I tried a coffee sized pod and it was just as loud.
3. Leaky. I can't figure out where the water is coming from - except that it isn't from the basin connection. This guy leaks ounces of water with every run. During the 3 weeks I tried to deal with it I kept dish towel next to it that needed replaced every 1-2 uses.
4. Quit spinning up. The machine stopped trying to read pods. It would go through start up but pressing the button to start the machine didn't do anything. tried multiple pods but it just sat there.
5. Died. While on a call with support (who thought it was in need of a descaling), the machine refused to go into maintenance mode (not sure that's what it is called, pressed the button 5x) and then never turned back on after unplugging and plugging it again.
6. Support would only replace the machine with a non-limited-edition version, so I've been forced to return it.
1. The water basin is very flimsy, and the lid doesn't pressure fit like the next does. I didn't break it, but I feel like that could definitely be in someone else's future.
2. Starting with the maiden voyage, it sounded like an electric chainsaw. Easily twice as loud as the plus. I thought to myself, wow, it is unfortunate that the large pour-over style pods sound so loud in the machine. Then I tried a coffee sized pod and it was just as loud.
3. Leaky. I can't figure out where the water is coming from - except that it isn't from the basin connection. This guy leaks ounces of water with every run. During the 3 weeks I tried to deal with it I kept dish towel next to it that needed replaced every 1-2 uses.
4. Quit spinning up. The machine stopped trying to read pods. It would go through start up but pressing the button to start the machine didn't do anything. tried multiple pods but it just sat there.
5. Died. While on a call with support (who thought it was in need of a descaling), the machine refused to go into maintenance mode (not sure that's what it is called, pressed the button 5x) and then never turned back on after unplugging and plugging it again.
6. Support would only replace the machine with a non-limited-edition version, so I've been forced to return it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, December 13, 2021
Thank you for your review. We understand your frustration regarding the Vertuo Next machine, and the operational issues you experienced. Our goal is to provide all of our customers with complete satisfaction, and we will be sure to forward this feedback to the appropriate teams here. We see that you were able to speak with a Coffee Specialist to arrange for a return of this machine. Please do not hesitate to contact us again 24 hours a day, 7 days a week at 800-562-1465 if you have any questions or concerns regarding your return.
Written by a customer while visiting Nespresso USA