Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Love my nespresso machine.
on December 13, 2021
Posted by: Anonymous
Love my nespresso machine. Easy to use and easy to clean up. Always look forward to having my coffee with this every morning.
Written by a customer while visiting influenster.com
Customer Rating
1
Do not purchase
on December 13, 2021
Posted by: Lorebore
from Jacksonville, FL
I’ve never had so much trouble from a coffee machine. Mine didn’t even last 7 months. When I run a pod, water leaks everywhere to the point that it has stained my countertop. The coffee comes out as a minuscule amount. The descaling is a nightmare. This machine is an absolute joke and I will make sure no one I know buys this.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , December 16, 2021
Thank you for your review. We understand your frustration regarding the Vertuo Next machine, and the operational issues you experienced. Our goal is to provide all of our customers with complete satisfaction, and we will be sure to forward this feedback to the appropriate teams here. We offer lifetime troubleshooting support and are available 24 hours a day, seven days a week at 1-800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
JUNK
on December 13, 2021
Posted by: JH IGH
from MN
Problems from day 1; wasted many pods trying to get a full 7 oz. cup and leaking.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, December 14, 2021
Thank you for your review We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next machine comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso.
Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Garbage. Noisy. Leaking. Dead in 3 weeks.
on December 12, 2021
Posted by: iusedtoloveyou
from St Charles, MO
Bought the limited-edition teal vertuo next to replace my vertuo plus I've had for over 3 years. I was excited for the larger carafe size and the wife was excited to take the old one to work. Sadly, I've had nothing but issues with the machine and now it is completely dead.
1. The water basin is very flimsy, and the lid doesn't pressure fit like the next does. I didn't break it, but I feel like that could definitely be in someone else's future.
2. Starting with the maiden voyage, it sounded like an electric chainsaw. Easily twice as loud as the plus. I thought to myself, wow, it is unfortunate that the large pour-over style pods sound so loud in the machine. Then I tried a coffee sized pod and it was just as loud.
3. Leaky. I can't figure out where the water is coming from - except that it isn't from the basin connection. This guy leaks ounces of water with every run. During the 3 weeks I tried to deal with it I kept dish towel next to it that needed replaced every 1-2 uses.
4. Quit spinning up. The machine stopped trying to read pods. It would go through start up but pressing the button to start the machine didn't do anything. tried multiple pods but it just sat there.
5. Died. While on a call with support (who thought it was in need of a descaling), the machine refused to go into maintenance mode (not sure that's what it is called, pressed the button 5x) and then never turned back on after unplugging and plugging it again.
6. Support would only replace the machine with a non-limited-edition version, so I've been forced to return it.
1. The water basin is very flimsy, and the lid doesn't pressure fit like the next does. I didn't break it, but I feel like that could definitely be in someone else's future.
2. Starting with the maiden voyage, it sounded like an electric chainsaw. Easily twice as loud as the plus. I thought to myself, wow, it is unfortunate that the large pour-over style pods sound so loud in the machine. Then I tried a coffee sized pod and it was just as loud.
3. Leaky. I can't figure out where the water is coming from - except that it isn't from the basin connection. This guy leaks ounces of water with every run. During the 3 weeks I tried to deal with it I kept dish towel next to it that needed replaced every 1-2 uses.
4. Quit spinning up. The machine stopped trying to read pods. It would go through start up but pressing the button to start the machine didn't do anything. tried multiple pods but it just sat there.
5. Died. While on a call with support (who thought it was in need of a descaling), the machine refused to go into maintenance mode (not sure that's what it is called, pressed the button 5x) and then never turned back on after unplugging and plugging it again.
6. Support would only replace the machine with a non-limited-edition version, so I've been forced to return it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, December 13, 2021
Thank you for your review. We understand your frustration regarding the Vertuo Next machine, and the operational issues you experienced. Our goal is to provide all of our customers with complete satisfaction, and we will be sure to forward this feedback to the appropriate teams here. We see that you were able to speak with a Coffee Specialist to arrange for a return of this machine. Please do not hesitate to contact us again 24 hours a day, 7 days a week at 800-562-1465 if you have any questions or concerns regarding your return.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Headaches
on December 11, 2021
Posted by: Trina
from Painesville oh
The first 6 months with this machine were amazing… then the 2 second orange blinking light started which means error. I sometimes have to unplug and plug back in 18 times for 1 simple drink it’s so frustrating… I have to send it in to the shop to get fixed but I am just upset that I paid so much for this machine and it’s having issues like this
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, December 13, 2021
Hi Trina, thank you for your review. We understand your frustration regarding the Vertuo Next machine, and the brewing issues you experienced. A blinking light on this machine can indicate your machine is not closed correctly, requires descaling or the water tank is empty.
For any future issues, we recommend checking the troubleshooting information for the Vertuo Next on Nespresso.com/help, or contact our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week.
For any future issues, we recommend checking the troubleshooting information for the Vertuo Next on Nespresso.com/help, or contact our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke after only a year
on December 10, 2021
Posted by: Lisa
from New york
This machine gave me issues from day 1. Couldn't descale it and wouldn't work. Machine worked on and off. Wasted a lot of pods having to start over when it didn't work. Desalination is complicated and should be more simple. You can't run clear water through the machine has to have a pod unless a descaling. Waiting for a better one to come out.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, December 11, 2021
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worst machine ever
on December 10, 2021
Posted by: Philip
from Minnesota
This is the second machine in less than a year. The first machine stopped working after four months. The second lasted about five. Leaking everywhere doesn't recognize the pods. I will not recommend this to anyone. Don't even consider it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, December 11, 2021
Thanks for your review. We're confident that we can find a solution to your concerns. Please call 800-562-1465 for assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
All the bad reviews are true...
on December 9, 2021
Posted by: SLG
from Fort Lauderdale, FL
I wanted to switch from my trued and trusted Nespresso CitiZ to a Vertuo machine (had a cup of coffee on a Vertuo machine and loved it). I loved the look of the Next and I had been so happy with my small but mighty CitiZ, I talked myself into not believing all the bad reviews. Big mistake, turns out they were all right. The machine starting having issues about 6 weeks after purchase. At times it would send all the coffee into the empty pod receptacle. Other times it would simply not work (it would make noise as if it was starting to work and then it would abruptly stop). Other times it would randomly leak. It's been so, so frustrating. Also, the coffee is not hot enough. I loved the thought of having the option to switch between espresso and a large cup of coffee but this machine has been a waste of money and an endless source of aggravation. I regret giving away my CitiZ and I am trying Vertuo Plus next, fingers crossed...
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, December 11, 2021
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA