Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
I loved my machine, until it broke after 1 year!
on December 17, 2021
Posted by: Briana
from New York
I got this machine a year ago as a birthday gift from my parents. I loved it for the first year, and then last month, it just stopped working out of no where. I would hit the brew button and it would make noises sounding like it was going to brew, but coffee wouldn't come out. I reached out for help via the chat, followed all the instructions they gave me, then they said someone from technical would have to call me. I never got a call. Very frustrated. And I miss my machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, December 18, 2021
Hello Briana, thank you for your review. We are dismayed to learn the Vertuo Next machine has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Breaks down
on December 17, 2021
Posted by: Leacat
from Rockford, IL
I bought this last year and have had to get it replaced 2 times. This us now the 3rd time and when they told me that model was on backorder I said great give me a different kind. Crossing my fingers this original machine has worked well. When I asked if it was going to be better then the Next Vertuo they said it had the best reviews. Why they have even made the Vertuo Next and keep making it after all the negative reviews is beyond me.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, December 20, 2021
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to learn you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your new machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need assistance with your new machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Breaks after a few months
on December 17, 2021
Posted by: lee
I have had two of these machines in the last 12 months. Both have just stopped working randomly, and they leak.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, December 18, 2021
Hello Lee, thank you for your review. We are dismayed to learn the Vertuo Next machine has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
On My 3rd Replacement Machine
on December 16, 2021
Posted by: TB
from Arizona
JUNK! They need to recall this machine already! The first machine stopped working after 3 uses. They then sent a replacement which stopped after 4 uses. Getting my 3rd replacement which we went with the Evoluo instead of the Next which will hopefully actually work. Do NOT buy the Next and Nespresso - do better - stop selling this crap machine!
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, February 11, 2023
Thank you for your review, Tiffany. We can only imagine your disappointment, however pleased we were able to resolve this for you. We stand behind our brand and your satisfaction as a Nespresso customer is our highest priority. Please call and speak with a machine expert with any other questions, comments or concerns. We’re available 24/7 at 800.562.1465, and confident a satisfactory resolution will be reached.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Parts
on December 16, 2021
Posted by: Omay
I love my Vertuo machine. I had it for a year now. I have only one complaint. There is no place in the website to order parts. I need to order a part and don’t know where to do it
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , December 17, 2021
Hi Omay. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Ours is also leaking!
on December 16, 2021
Posted by: Erica
from Atlanta
Help! We got our machine as a gift 3 weeks ago and it’s leaking out of control. It’s unusable.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, December 17, 2021
Hi Erica, thank you for your review. We are dismayed to learn the Vertuo Next machine has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Makes delicious coffee The Machine is beautiful
on December 16, 2021
Posted by: Benmilo
from Florida
I have had this coffee maker for over 1 year and has given me unconditional love
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , December 17, 2021
Hi Benmilo. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke after 2 days. Brewed 4 cups
on December 15, 2021
Posted by: Jake
from Nashville
Bought this as a Christmas gift. It stopped working after 4 uses. Junk.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , December 17, 2021
Hi Jake, thank you for your review. We are dismayed to learn the Vertuo Next machine has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. We also recommend descaling every three months or 300 capsules. If you ever need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA