Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
4
Parts
on December 16, 2021
Posted by: Omay
I love my Vertuo machine. I had it for a year now. I have only one complaint. There is no place in the website to order parts. I need to order a part and don’t know where to do it
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , December 17, 2021
Hi Omay. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Ours is also leaking!
on December 16, 2021
Posted by: Erica
from Atlanta
Help! We got our machine as a gift 3 weeks ago and it’s leaking out of control. It’s unusable.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, December 17, 2021
Hi Erica, thank you for your review. We are dismayed to learn the Vertuo Next machine has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Makes delicious coffee The Machine is beautiful
on December 16, 2021
Posted by: Benmilo
from Florida
I have had this coffee maker for over 1 year and has given me unconditional love
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , December 17, 2021
Hi Benmilo. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke after 2 days. Brewed 4 cups
on December 15, 2021
Posted by: Jake
from Nashville
Bought this as a Christmas gift. It stopped working after 4 uses. Junk.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , December 17, 2021
Hi Jake, thank you for your review. We are dismayed to learn the Vertuo Next machine has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. We also recommend descaling every three months or 300 capsules. If you ever need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Vertuo Next is very noisy.
on December 14, 2021
Posted by: Jorge785
from Pasadena, CA
I bought the unit 3 weeks ago and from first use it has been making a very loud noise as it brews the coffee. Before the Vertuo Next I had a Vertuo Plus and the plus is significantly quieter but much more expensive. My advise is to pay for the more expensive machine unless u don’t mind a very loud coffee machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , December 16, 2021
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke
on December 14, 2021
Posted by: Alexus
Broke after one month of use, started leaking water everywhere & then completely stopped working all together. Too expensive to be broke after a month of use.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, December 15, 2021
Thank you for your review, Alexus. We share your disappointment that your Nespresso VertuoNext machine is leaking.. The machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great machine… for a few months.
on December 14, 2021
Posted by: TrinaB
from Phoenix, AZ
Machine made fantastic coffee for a few months, then we started having problems. We followed the maintenance guidelines, and still had issues with the coffee not dispensing properly. We called Nespresso 4 times trying to resolve the issue. Once, doing a complete factory reset fixed the problem, but nothing else since. They determined the laser must be faulty and kept telling us a return label would be sent ( via UPS). After 2 months of checking emails and spam, and calling customer care again and again, they never arrived. We are so disappointed in the customer care. We feel like we are being brushed off and they will not honor the warranty. We really miss our great coffee, but what can we do?
They do not accept repairs being brought into the stores, either.
We have heard from a few other people that they have had issues with the Vertuo Next, but not the Vertuo Plus, so we might try that.
Bottom line, great machine if it’s working. Not so great when it comes to honoring their warranty.
So, good luck if you purchase this machine.
They do not accept repairs being brought into the stores, either.
We have heard from a few other people that they have had issues with the Vertuo Next, but not the Vertuo Plus, so we might try that.
Bottom line, great machine if it’s working. Not so great when it comes to honoring their warranty.
So, good luck if you purchase this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , December 16, 2021
We are disappointed to learn that your Vertuo Next is no longer functioning, and that you have not received your return label. We see you were able to speak with a Coffee Specialist regarding this issue. If you have any additional questions or concerns, please contact us through our toll-free number 800-562-1465. We are available 24 hours a day 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke after 1 month
on December 14, 2021
Posted by: ss889
Completely stopped working after one month. Probably used it 20 times. Nespresso replaced it, but I'm very disappointed with my first machine. Nervous it is going to happen again. My Keurig lasted 7 years without one issue and this is much more expensive!
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, December 15, 2021
Thank you for your review, Sydney. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine and understand your concern an issue may occur with your replacement. Please call at your earliest convenience if you experience any issue with your new replacement machine. We offer lifetime troubleshooting support and are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA