Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
When it Works.....
on December 19, 2021
Posted by: Chas
from Baltimore
I am on the second of these machines. The Vertuo Next is compact and I like the coffee it makes. The first one I bought leaked water everywhere after two or so months. I had guests and we brewed a lot of morning coffee so I charged it to someone mishandling it. I still liked the machine so I got a second one, determined to be more mindful of how I used it. I even downloaded the up and performed the necessary maintenance. It's six months now, and after descaling, rinsing, even begging this machine to work, it doesn't. It warms up and has the steady white light, makes it's noise to start to brew then the orange blinking light comes on - no coffee! And even the app says the machine is ready to brew!!!! Needless to say, I'm frustrated, and I can't even get someone from Nespresso on the phone - the hold time is unacceptable.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, December 20, 2021
Thank you for your review, Chas. We share in your frustration regarding your experience with your Vertuo Next machine. We certainly want your Nespresso experience to be special and exactly to your satisfaction. For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use and run the Cleaning Cycle at least once a week. When brewing, ensure that a new Nespresso capsule is inserted, and the lever is fully locked. The lever must go past the lock symbol and there should be a slight click sound when fully locked.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Dissatisfied
on December 18, 2021
Posted by: Elliecia
from Michigan
I was so excited to get this. It leaks water everywhere I’ve only used it a few times. Will be returning. I also have a hard time getting it to brew in the first place.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, December 20, 2021
Thank you for your review, Elliecia. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broken in one week
on December 18, 2021
Posted by: Bedeliawoo
from San Rafael CA
My brother bought me this as a gift. I could never get it to pair initially which should have been a sign but I persisted. Making coffee was a hit or miss, it would make a cup then just stopped making anymore. I attempted cleaning and resetting reading the manual closely and not even those functions would run. So awaiting my replacement, I do recommend calling customer help because they did at least replace the machine. I feel after reading so many reviews feel that there was some manufacturing issues on this machine and they are destined to fail.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, December 20, 2021
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Vertuo Next machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not purchase this machine!
on December 18, 2021
Posted by: Poopsi
from Beverly Hills
I got this a week ago and it stopped working after 3 days☹️
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, December 20, 2021
Thank you for your review, Poopsi. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
I loved my machine, until it broke after 1 year!
on December 17, 2021
Posted by: Briana
from New York
I got this machine a year ago as a birthday gift from my parents. I loved it for the first year, and then last month, it just stopped working out of no where. I would hit the brew button and it would make noises sounding like it was going to brew, but coffee wouldn't come out. I reached out for help via the chat, followed all the instructions they gave me, then they said someone from technical would have to call me. I never got a call. Very frustrated. And I miss my machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, December 18, 2021
Hello Briana, thank you for your review. We are dismayed to learn the Vertuo Next machine has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Breaks down
on December 17, 2021
Posted by: Leacat
from Rockford, IL
I bought this last year and have had to get it replaced 2 times. This us now the 3rd time and when they told me that model was on backorder I said great give me a different kind. Crossing my fingers this original machine has worked well. When I asked if it was going to be better then the Next Vertuo they said it had the best reviews. Why they have even made the Vertuo Next and keep making it after all the negative reviews is beyond me.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, December 20, 2021
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to learn you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your new machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need assistance with your new machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Breaks after a few months
on December 17, 2021
Posted by: lee
I have had two of these machines in the last 12 months. Both have just stopped working randomly, and they leak.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, December 18, 2021
Hello Lee, thank you for your review. We are dismayed to learn the Vertuo Next machine has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
On My 3rd Replacement Machine
on December 16, 2021
Posted by: TB
from Arizona
JUNK! They need to recall this machine already! The first machine stopped working after 3 uses. They then sent a replacement which stopped after 4 uses. Getting my 3rd replacement which we went with the Evoluo instead of the Next which will hopefully actually work. Do NOT buy the Next and Nespresso - do better - stop selling this crap machine!
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, February 11, 2023
Thank you for your review, Tiffany. We can only imagine your disappointment, however pleased we were able to resolve this for you. We stand behind our brand and your satisfaction as a Nespresso customer is our highest priority. Please call and speak with a machine expert with any other questions, comments or concerns. We’re available 24/7 at 800.562.1465, and confident a satisfactory resolution will be reached.
Written by a customer while visiting Nespresso USA