Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,204 Reviews)
Rating breakdown 3,204 reviews
5 Stars
1,989
4 Stars
347
3 Stars
125
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
3
Fidgety product
on October 25, 2022
Posted by: Lhal6446
from Massachusetts
[This review was collected as part of a promotion.] When I got the Vertuo Next Black I was very excited because I had heard a lot of good things about the brand Vertuo. I was very surprised when I brewed my first couple of cups and they came out tasting metallic-like. I thought to myself that it must just be because of the new machine so I kept going in the taste never improved disappointed with that type of quality from such a well-known brand.
Pros: Easy to Use
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, October 26, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Good machine for beginners
on October 25, 2022
Posted by: Bob b
from Dallas
[This review was collected as part of a promotion.] I liked this machine for it’s good quality espresso it makes every time. The creama is especially good and don’t have to worry about tamping or other issues. I like cappuccino or straight up espresso and both are good with this machine. Just get a separate frother for milk.
Pros: Convenient, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
Cons: Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great Machine
on October 25, 2022
Posted by: ARLeal
[This review was collected as part of a promotion.] I have been using my Vertuo next daily for over a month, I was skeptical at first however I am so happy I got the hang of it. Great tasting coffee and easy to use I have been living my experience with this coffee maker. The rose gold on black makes it stand out and looks so pretty in my kitchen. Over all great design and product. My only complaint is it is a bit loud but definitely not a deal breaker. I’m happy with this product!
Pros: Convenient, Has Delicious Crema, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Too Noisy, Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great Machine!
on October 25, 2022
Posted by: TrishaO
from Mullica Hill, NJ
[This review was collected as part of a promotion.] I recently acquired the Nespresso-Vertuo Next machine and at first I was very nervous about trying it. But it really isn't as complicated as it seems. I'm still learning but I'm sure this is going to become a favorite appliance!
Pros: Wide assortment of capsules to choose from, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from
Cons: Too Expensive, Too Noisy
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee machine
on October 25, 2022
Posted by: Meg M
from Kings Park, NY
[This review was collected as part of a promotion.] The Nespresso - Vertuo Next Premium is a great coffee machine. I love that there are different varies pod sizes for your everyday coffee needs. I’m obsessed with the larger pods that give you more coffee but do wish that more coffee came out. Overall great product.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
Cons: Does not make enough coffee in a cup, Does not have a built-in milk frother, Water tank is too small
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to Operate
on October 25, 2022
Posted by: Delslady
from Springfield, OR
[This review was collected as part of a promotion.] I have to admit I was a little confused when I pulled this out of the box and took a look at it; there was one button on it. However, it is smart and senses the size of the pod to know how much water to use. There are 3 sizes: espresso, double espresso, and coffee; once you put it in the Nespresso does the rest. The coolest part is that when you unlock and open the lid the pod is ejected into a side compartment for easy disposal or to reuse. My husband has fallen in love with it and we got the stuff so he can reuse them and pack his coffee he normally uses into. He says it is the best cup of coffee he has had. I would highly recommend this.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Impressed!!
on October 25, 2022
Posted by: aja3ez
from IN
[This review was collected as part of a promotion.] I really like this coffeemaker. It allows me to do more than just make an ordinary cup o’ joe. I can also make espressos. I like the slim and sleek design of it. I love that it doesn’t take up a lot of space on my countertop. I’m impressed.
Pros: Convenient, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Simple to use, Great taste
on October 25, 2022
Posted by: Brenda
from Northwest Arkansas
[This review was collected as part of a promotion.] I bought this for my husband last month and so glad I did. I wanted to bring a bit of luxury to his every day life and it's been good to see him enjoy his morning coffee everyday instead of just when we go out. Love that you can just put the pod into the machine and it reads the barcode at the bottom and it automatically knows how much water to dispense. Could not be happier!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA