Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
2
Breaking up after 4 months...
on December 21, 2021
Posted by: Jmb1221
from ANKENY, IOWA
LOVED this machine for 4 months, then it kept giving me error lights/messages (I agree with a previous review that the instructions are NOT helpful). So I cleaned it, then descaled it and proceeded to waste 5 Peppermint Pinwheel pods (noooo!) because the machine would act like it was going to work, and then flash orange and stop. I did contact customer service and they were EXTREMELY HELPFUL!!! did some troubleshooting and determined my machine has a software issue so they are replacing it. I chose a different Nespresso for the replacement. I DO recommend the Nespresso, but not this model (Vertuo Next).
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, December 23, 2021
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you need additional assistance with your replacement Evoluo, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Two Vertuo Next machines in less than two months.
on December 20, 2021
Posted by: LisaRose
We received our first machine for our housewarming in November and replaced it in December. We replaced our second Vertuo Next today, December 20th after only a couple of weeks. Nespresso is now sending us a 3rd machine, but suggested a different model in its place. If you want a nespresso machine this is definitely not the one you want. Nespresso has been very accommodating and helpful, but I simply can’t believe we can’t manage to keep one machine for longer than a month. I believe this model has serious issues.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 22, 2021
Thank you for your review, Lisa Rose. We share in your frustration regarding your experience with your Vertuo Next machine. We certainly want your Nespresso experience to be special and exactly to your satisfaction.
We are pleased to see you were assisted by one of our machine experts. Your replacement Evoluo machine comes with a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
We are pleased to see you were assisted by one of our machine experts. Your replacement Evoluo machine comes with a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
already broke
on December 20, 2021
Posted by: ahim
Impressed with the coffee and espresso...when it was working. Unfortunately this machine has already broken - not worth the money.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, December 21, 2021
Hi ahim, we're disappointed to hear you're experiencing difficulty with your Vertuo Next. We offer comprehensive troubleshooting and support for our machines and would love the opportunity to assist you. Please call us at 1-800-562-1465 when you are near your Vertuo Next. We'll be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
1
We are on our third machine!
on December 19, 2021
Posted by: Frustrated
from Ann Arbor, MI
Really enjoy the coffee. The machine itself goes on the fritz for no apparent reason, flashing the orange light at the most inopportune times. We are on our third replacement in less than a year. The instructions that come with the machine are completely useless. I have never experienced anything of such poor quality.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, December 21, 2021
Hi Frustrated, we're disappointed to hear you've had this experience with your Vertuo Next machine. We see that a new Evoluo machine has been sent and hope you will enjoy it. If we can provide any further assistance please call us at 1-800-562-1465. We'll be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
1
When it Works.....
on December 19, 2021
Posted by: Chas
from Baltimore
I am on the second of these machines. The Vertuo Next is compact and I like the coffee it makes. The first one I bought leaked water everywhere after two or so months. I had guests and we brewed a lot of morning coffee so I charged it to someone mishandling it. I still liked the machine so I got a second one, determined to be more mindful of how I used it. I even downloaded the up and performed the necessary maintenance. It's six months now, and after descaling, rinsing, even begging this machine to work, it doesn't. It warms up and has the steady white light, makes it's noise to start to brew then the orange blinking light comes on - no coffee! And even the app says the machine is ready to brew!!!! Needless to say, I'm frustrated, and I can't even get someone from Nespresso on the phone - the hold time is unacceptable.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, December 20, 2021
Thank you for your review, Chas. We share in your frustration regarding your experience with your Vertuo Next machine. We certainly want your Nespresso experience to be special and exactly to your satisfaction. For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use and run the Cleaning Cycle at least once a week. When brewing, ensure that a new Nespresso capsule is inserted, and the lever is fully locked. The lever must go past the lock symbol and there should be a slight click sound when fully locked.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Dissatisfied
on December 18, 2021
Posted by: Elliecia
from Michigan
I was so excited to get this. It leaks water everywhere I’ve only used it a few times. Will be returning. I also have a hard time getting it to brew in the first place.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, December 20, 2021
Thank you for your review, Elliecia. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broken in one week
on December 18, 2021
Posted by: Bedeliawoo
from San Rafael CA
My brother bought me this as a gift. I could never get it to pair initially which should have been a sign but I persisted. Making coffee was a hit or miss, it would make a cup then just stopped making anymore. I attempted cleaning and resetting reading the manual closely and not even those functions would run. So awaiting my replacement, I do recommend calling customer help because they did at least replace the machine. I feel after reading so many reviews feel that there was some manufacturing issues on this machine and they are destined to fail.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, December 20, 2021
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Vertuo Next machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not purchase this machine!
on December 18, 2021
Posted by: Poopsi
from Beverly Hills
I got this a week ago and it stopped working after 3 days☹️
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, December 20, 2021
Thank you for your review, Poopsi. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA