Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
2
Breaks down every 4-6 months
on December 23, 2021
Posted by: Eric
from Austin
This coffee machine is great when it works. However my past two both died after 4-6 months of very light usage.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, December 27, 2021
Thank you for your review, Eric. We understand how frustrating machine issues can be. If you ever need assistance with the Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Or, visit Nespresso.com/help to troubleshoot your Vertuo Next machine.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great Coffee, Machine Didn’t Last a Year
on December 23, 2021
Posted by: Frustrated in Indy
from Indianapolis
Love the coffee and recycling my capsules. However the machine isn’t dependable, constantly needed cleaning (we have a soft water system for water quality) and the machine keeps getting stuck in defaming mode. I don’t have an hour with customer service every time I want coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, December 27, 2021
Thank you for your review. If your Vertuo Next machine is displaying a descaling alert prior to three months of use, you can either connect your machine to receive a software update or you can descale your machine using only water (no descaling solution needed).
We feature pairing and descaling instructions and videos on Nespresso.com/help. If you have any additional questions, please do not hesitate to contact us via our toll-free number, 800-562-1465.
We feature pairing and descaling instructions and videos on Nespresso.com/help. If you have any additional questions, please do not hesitate to contact us via our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Loveeeee this coffee and
on December 22, 2021
Posted by: Anonymous
Loveeeee this coffee and espresso machine. We use it almost every single day! I make iced coffee preparing the espresso shots, pouring the shots over ice in a cup and adding in syrup and milk. Highly recommend this machine!
Written by a customer while visiting influenster.com
Customer Rating
4
Works great and brews
on December 22, 2021
Posted by: debbiek39
Works great and brews delicious espresso, but it must be noted that it needs to be cleaned weekly. I bought this for my mom in September 2021 and 3 months later, it is broken. However, their customer service is AMAZING and stayed in the phone with me for 30 minutes to troubleshoot. The troubleshoot didn’t end up working, and so they are sending us a free one since we are within our 12 month warranty.
Written by a customer while visiting influenster.com
Customer Rating
2
Breaking up after 4 months...
on December 21, 2021
Posted by: Jmb1221
from ANKENY, IOWA
LOVED this machine for 4 months, then it kept giving me error lights/messages (I agree with a previous review that the instructions are NOT helpful). So I cleaned it, then descaled it and proceeded to waste 5 Peppermint Pinwheel pods (noooo!) because the machine would act like it was going to work, and then flash orange and stop. I did contact customer service and they were EXTREMELY HELPFUL!!! did some troubleshooting and determined my machine has a software issue so they are replacing it. I chose a different Nespresso for the replacement. I DO recommend the Nespresso, but not this model (Vertuo Next).
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, December 23, 2021
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you need additional assistance with your replacement Evoluo, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Two Vertuo Next machines in less than two months.
on December 20, 2021
Posted by: LisaRose
We received our first machine for our housewarming in November and replaced it in December. We replaced our second Vertuo Next today, December 20th after only a couple of weeks. Nespresso is now sending us a 3rd machine, but suggested a different model in its place. If you want a nespresso machine this is definitely not the one you want. Nespresso has been very accommodating and helpful, but I simply can’t believe we can’t manage to keep one machine for longer than a month. I believe this model has serious issues.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 22, 2021
Thank you for your review, Lisa Rose. We share in your frustration regarding your experience with your Vertuo Next machine. We certainly want your Nespresso experience to be special and exactly to your satisfaction.
We are pleased to see you were assisted by one of our machine experts. Your replacement Evoluo machine comes with a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
We are pleased to see you were assisted by one of our machine experts. Your replacement Evoluo machine comes with a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
already broke
on December 20, 2021
Posted by: ahim
Impressed with the coffee and espresso...when it was working. Unfortunately this machine has already broken - not worth the money.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, December 21, 2021
Hi ahim, we're disappointed to hear you're experiencing difficulty with your Vertuo Next. We offer comprehensive troubleshooting and support for our machines and would love the opportunity to assist you. Please call us at 1-800-562-1465 when you are near your Vertuo Next. We'll be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
1
We are on our third machine!
on December 19, 2021
Posted by: Frustrated
from Ann Arbor, MI
Really enjoy the coffee. The machine itself goes on the fritz for no apparent reason, flashing the orange light at the most inopportune times. We are on our third replacement in less than a year. The instructions that come with the machine are completely useless. I have never experienced anything of such poor quality.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, December 21, 2021
Hi Frustrated, we're disappointed to hear you've had this experience with your Vertuo Next machine. We see that a new Evoluo machine has been sent and hope you will enjoy it. If we can provide any further assistance please call us at 1-800-562-1465. We'll be happy to help.
Written by a customer while visiting Nespresso USA