Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Doesn't work after 1 month
on December 25, 2021
Posted by: Bob
For the 1st month, it worked half of the time I wanted coffee, then after 1 month, it totally broke down. I tried to troubleshoot it following the instruction book, not helpful at all. I can't even reset it to factory mode. I find a lot of people have the same issue when I google for a solution. I spent my whole night fixing it with endless solutions but still didn't work. Eventually, I gave up and returned it the second day.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, December 28, 2021
Thank you for your review, Bob. We share in your frustration and are always here to help. All machines are covered under at least a one-year warranty and we offer a lifetime of comprehensive troubleshooting. Please call us at 800-562-1465 to speak with a machine expert. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Super long and poor design
on December 25, 2021
Posted by: Kjh
from Florida
The water tank is so hard to get to as it’s in the back of the machine so it gets tangled up in the cord. They say it’s tiny but it’s super long and wouldn’t fit anywhere without being awkwardly placed in the kitchen. Placing the water tank in the back by the cord (and against the wall where most people store coffee makers) makes zero functional sense. I will be returning this. Disappointed, as I’ve waited years to finally splurge and upgrade from my keruig. : (
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, December 28, 2021
Your feedback is important to us, Kellie, and you may rest assured we record all customer comments to ensure we continue to meet the most discerning tastes. Thank you for posting. We look forward to discussing this with you to ensure your satisfaction with your Nespresso Vertuo Next, and ask that you speak with a machine expert to discuss options and tips for best results. Please call Nespresso at 800.562.1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
2nd Machine Later
on December 24, 2021
Posted by: wareagle
from Georgia
Makes good coffee when it works. We were able to get a replacement machine then it stopped working. Hoping to get a new model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, December 28, 2021
Thank you for your review. This is certainly not the experience we intend for our valued customers. All machines are covered under a one-year warranty and we offer a lifetime of comprehensive troubleshooting. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
When it works its great.
on December 23, 2021
Posted by: Ungato
from CA
I have had my Next for a couple of months and some days it works amazing. But every once in a while, it just doesn't want to make coffee. The craft feature is great for having multiple cups. But again, I can only use the machine about half the time I want coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, December 28, 2021
Thank you for your review. We understand how frustrating this can be, and we recommend contacting us at 800-562-1465, so a machine expert can troubleshoot with you thoroughly. We are available 24 hours a day, 7 days a week. Additionally, we have self-assistance available at Nespresso.com/help.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Breaks down every 4-6 months
on December 23, 2021
Posted by: Eric
from Austin
This coffee machine is great when it works. However my past two both died after 4-6 months of very light usage.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, December 27, 2021
Thank you for your review, Eric. We understand how frustrating machine issues can be. If you ever need assistance with the Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Or, visit Nespresso.com/help to troubleshoot your Vertuo Next machine.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great Coffee, Machine Didn’t Last a Year
on December 23, 2021
Posted by: Frustrated in Indy
from Indianapolis
Love the coffee and recycling my capsules. However the machine isn’t dependable, constantly needed cleaning (we have a soft water system for water quality) and the machine keeps getting stuck in defaming mode. I don’t have an hour with customer service every time I want coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, December 27, 2021
Thank you for your review. If your Vertuo Next machine is displaying a descaling alert prior to three months of use, you can either connect your machine to receive a software update or you can descale your machine using only water (no descaling solution needed).
We feature pairing and descaling instructions and videos on Nespresso.com/help. If you have any additional questions, please do not hesitate to contact us via our toll-free number, 800-562-1465.
We feature pairing and descaling instructions and videos on Nespresso.com/help. If you have any additional questions, please do not hesitate to contact us via our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Loveeeee this coffee and
on December 22, 2021
Posted by: Anonymous
Loveeeee this coffee and espresso machine. We use it almost every single day! I make iced coffee preparing the espresso shots, pouring the shots over ice in a cup and adding in syrup and milk. Highly recommend this machine!
Written by a customer while visiting influenster.com
Customer Rating
4
Works great and brews
on December 22, 2021
Posted by: debbiek39
Works great and brews delicious espresso, but it must be noted that it needs to be cleaned weekly. I bought this for my mom in September 2021 and 3 months later, it is broken. However, their customer service is AMAZING and stayed in the phone with me for 30 minutes to troubleshoot. The troubleshoot didn’t end up working, and so they are sending us a free one since we are within our 12 month warranty.
Written by a customer while visiting influenster.com