Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Great coffee but pick another machine
on December 27, 2021
Posted by: Amber
from Iowa
We purchased our first vertuo next machine and it didn’t work from the beginning. Customer service was amazing and we were able to get a new machine and send the other back. I wrote a review saying how much I loved this machine…. 3 months down the road this machine stopped working. We trouble shot with an expert, again. This was after trouble shooting, on our own, for several days. Because our machine is still under warranty they’re going to replace it. We will NOT get the next model this time. Clearly something is off on the parts end. It’s nearly the same issue that our other machine started off with. We recommend vertuo but we do not recommend the next model. Bummer that we have several carafe sleeves which will only work with the next model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, December 28, 2021
Thank you for your review, Amber. This is certainly not the experience we intend for our valued customers like you. We are glad to see that you'll be receiving the Vertuo Evoluo this time. We are always here to help. Enjoy your new machine!
Written by a customer while visiting Nespresso USA
Customer Rating
1
10 months before dying
on December 27, 2021
Posted by: coffeecoffeecoffee
very disappointed to see this machine last hardly any time at all
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, December 28, 2021
Thank you for your review, Austin. We are disappointed to hear this and we'll be happy to help. All machines are covered under at least a one-year warranty and we offer a lifetime of comprehensive troubleshooting. Please call us directly at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Poor machine quality, but makes great coffee...
on December 27, 2021
Posted by: kris5280
from Colorado
Poor machine quality, but makes great coffee when it works.
I purchased the Vertuo Next June 1, 2021. The machine is quite temperamental, but makes great tasting coffee.
Now the downside, this machine worked (although inconsistently) for 5 months and then it completely stopped working. After calling the customer service number (very nice associates) and spending around an hour on the phone, I was told I needed to send my machine in for repair. The repair would take 1-2 weeks, so I boxed up the machine and shipped it as instructed. After not hearing anything from Nespresso for 2 weeks, I called to inquire about progress. I was told that due to how busy they were, it would be 4-6 weeks for my repairs. At that point I expressed my disappointment in the quality of the their product and the sad state of not having a coffee maker with plenty of their expensive coffee pods on my shelf. I was then informed that I should have been sent a "loaner machine"; however, they did not have any "loaner machines" at this time. Boy that should have been a red flag for me, we all live and learn. So again I waited, with no coffee maker and a shelf full of expensive coffee pods.
After 4 weeks, I still had not heard anything from Nespresso, so again I called inquiring about my machine. Again customer service associate was very polite and said she would send a replacement machine. Now I wait again. I am hopeful that the next machine works long term, as by time I get the replacement machine there will be less than 6 months left on the warranty. Fingers crossed.
Now the downside, this machine worked (although inconsistently) for 5 months and then it completely stopped working. After calling the customer service number (very nice associates) and spending around an hour on the phone, I was told I needed to send my machine in for repair. The repair would take 1-2 weeks, so I boxed up the machine and shipped it as instructed. After not hearing anything from Nespresso for 2 weeks, I called to inquire about progress. I was told that due to how busy they were, it would be 4-6 weeks for my repairs. At that point I expressed my disappointment in the quality of the their product and the sad state of not having a coffee maker with plenty of their expensive coffee pods on my shelf. I was then informed that I should have been sent a "loaner machine"; however, they did not have any "loaner machines" at this time. Boy that should have been a red flag for me, we all live and learn. So again I waited, with no coffee maker and a shelf full of expensive coffee pods.
After 4 weeks, I still had not heard anything from Nespresso, so again I called inquiring about my machine. Again customer service associate was very polite and said she would send a replacement machine. Now I wait again. I am hopeful that the next machine works long term, as by time I get the replacement machine there will be less than 6 months left on the warranty. Fingers crossed.
And don't even get me started on the 3 (yes 3 machines, 1 original purchased machine and 2 replacement machines) Vertuo Next machines that my mother-in-law have had over the past 4 months. As I am typing this, she is waiting on her 4th machine (3rd replacement in 4 months). This machine really should be recalled and redesigned.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 30, 2021
Thank you for your review, Kris. We are dismayed to learn of the Vertuo Next machine issues you’ve experienced. We are pleased to see you were assisted by one of our machine technicians, and your replacement Vertuo Next machine will be received soon. For optimal machine use and maintenance, we recommend using the first time use steps once a week, to ensure the coffee granules are flushed away, to brew a perfect cup of coffee. Should you have any issues with your machine in the future, you have a lifetime of troubleshooting via our toll-free number 800-562-1465. Please reach out to us should you experience any machine issues at your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Pretty But Not Very Good
on December 27, 2021
Posted by: Artist28374
from Pinehurst, NC
I bought this in November and at first I liked it. It is pretty and I liked having more flavors etc. And the coffee was hot.
Now the coffee is barely hot and every cup requires you heat the coffee cup first. And the coffee isn’t as good as the old machine was. The coffee just looks fancier.
And as far as I can tell there is no reason for it to be connected to wifi.
I never thought I would say this but the Smart Keurig is better.
It is too expensive Just to be Pretty.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katie B., Customer Service, December 29, 2021
Thank you for your review. The barcode underneath each capsule ensures your Vertuo Next machine brews each blend to the specific programmed temperature that is best-suited to that coffee, as defined by Nespresso Coffee Experts. We recommend connecting your machine to WiFi quickly troubleshoot your machine alerts in real time, access how-to videos and maintenance tips and keep your machine current with important maintenance updates. For more information, we recommend reaching out to us at 800-562-1465. We are available 24 hours a day, 7 days a week via the toll-free number, listed below.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy
on December 26, 2021
Posted by: Mish
from NJ
Let me just say, I was incredibly psyched that nespresso came out with a larger cup size machine… purchased in November 2021, within a month, it broke.. customer service gladly sent a replacement, fast forward less than two weeks with the machine and again, it’s broken. Just flashes blue and then absolutely nothing happens… they’re sending me another vertuo machine, but the plus. Hopefully this one won’t break within a week or two of having it… def do not boy the next! It’s a great concept, but it isn’t reliable.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, December 29, 2021
Thank you for your review, Mish. We are glad to know you were able to speak with a machine expert regarding your Vertuo Next machine, and you will be receiving a replacement VertuoPlus. A blinking light on the Vertuo Next machine can indicate your machine is not closed correctly, requires descaling or the water tank is empty.
If you experience any trouble with your replacement machine, please contact us again at 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, we offer troubleshooting self-help at Nespresso.com/help for your convenience.
If you experience any trouble with your replacement machine, please contact us again at 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, we offer troubleshooting self-help at Nespresso.com/help for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
4
It was amazing while
on December 26, 2021
Posted by: taylordenaeroe
It was amazing while it lasted but after a couple months it stopped working. But before that it made a great espresso and heats up quickly! It was hard to get ahold of the customer service but when I did they sent me a new one which should get here soon.
Written by a customer while visiting influenster.com
Customer Rating
2
Lasted 18 months
on December 26, 2021
Posted by: Plus machine
from Minnesota
Very helpful in trying to fix it and they were successful for about five days. After that it’s crapped out completely. My old one is still going strong, the new one is much cheaper construction
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, December 28, 2021
Thank you for your review, Adam. We stand behind our machines and we are always here to help. We're glad to see that you'll be receiving a different model. Should you run into any further issues, please call us directly at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Coffee is wonderful when it works.
on December 26, 2021
Posted by: LSK54
from Indianapolis, IN
Customer service is great and the coffee is amazing. But, I've had it for one week and just stops working. I did clean it like it said even though I've only used it at the most 12-14 times. The power light just stays white and does nothing. I've waisted 6-7 cups troubleshooting. Call today and they are shipping out a new one with a return label for mine.
Thank you! it was a gift from my Grandson and family.
Thank you! it was a gift from my Grandson and family.
Response from Nespresso USABy Katherine T., Customer Service, December 29, 2021
Thank you for your review. We are glad to know you were able to speak with a machine expert regarding your Vertuo Next machine. If you experience any trouble with your replacement machine, please contact us again at 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, we offer troubleshooting self-help at Nespresso.com/help for your convenience.
Written by a customer while visiting Nespresso USA