Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Do not buy
on December 26, 2021
Posted by: Mish
from NJ
Let me just say, I was incredibly psyched that nespresso came out with a larger cup size machine… purchased in November 2021, within a month, it broke.. customer service gladly sent a replacement, fast forward less than two weeks with the machine and again, it’s broken. Just flashes blue and then absolutely nothing happens… they’re sending me another vertuo machine, but the plus. Hopefully this one won’t break within a week or two of having it… def do not boy the next! It’s a great concept, but it isn’t reliable.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, December 29, 2021
Thank you for your review, Mish. We are glad to know you were able to speak with a machine expert regarding your Vertuo Next machine, and you will be receiving a replacement VertuoPlus. A blinking light on the Vertuo Next machine can indicate your machine is not closed correctly, requires descaling or the water tank is empty.
If you experience any trouble with your replacement machine, please contact us again at 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, we offer troubleshooting self-help at Nespresso.com/help for your convenience.
If you experience any trouble with your replacement machine, please contact us again at 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, we offer troubleshooting self-help at Nespresso.com/help for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
4
It was amazing while
on December 26, 2021
Posted by: taylordenaeroe
It was amazing while it lasted but after a couple months it stopped working. But before that it made a great espresso and heats up quickly! It was hard to get ahold of the customer service but when I did they sent me a new one which should get here soon.
Written by a customer while visiting influenster.com
Customer Rating
2
Lasted 18 months
on December 26, 2021
Posted by: Plus machine
from Minnesota
Very helpful in trying to fix it and they were successful for about five days. After that it’s crapped out completely. My old one is still going strong, the new one is much cheaper construction
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, December 28, 2021
Thank you for your review, Adam. We stand behind our machines and we are always here to help. We're glad to see that you'll be receiving a different model. Should you run into any further issues, please call us directly at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Coffee is wonderful when it works.
on December 26, 2021
Posted by: LSK54
from Indianapolis, IN
Customer service is great and the coffee is amazing. But, I've had it for one week and just stops working. I did clean it like it said even though I've only used it at the most 12-14 times. The power light just stays white and does nothing. I've waisted 6-7 cups troubleshooting. Call today and they are shipping out a new one with a return label for mine.
Thank you! it was a gift from my Grandson and family.
Thank you! it was a gift from my Grandson and family.
Response from Nespresso USABy Katherine T., Customer Service, December 29, 2021
Thank you for your review. We are glad to know you were able to speak with a machine expert regarding your Vertuo Next machine. If you experience any trouble with your replacement machine, please contact us again at 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, we offer troubleshooting self-help at Nespresso.com/help for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Doesn't work after 1 month
on December 25, 2021
Posted by: Bob
For the 1st month, it worked half of the time I wanted coffee, then after 1 month, it totally broke down. I tried to troubleshoot it following the instruction book, not helpful at all. I can't even reset it to factory mode. I find a lot of people have the same issue when I google for a solution. I spent my whole night fixing it with endless solutions but still didn't work. Eventually, I gave up and returned it the second day.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, December 28, 2021
Thank you for your review, Bob. We share in your frustration and are always here to help. All machines are covered under at least a one-year warranty and we offer a lifetime of comprehensive troubleshooting. Please call us at 800-562-1465 to speak with a machine expert. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Super long and poor design
on December 25, 2021
Posted by: Kjh
from Florida
The water tank is so hard to get to as it’s in the back of the machine so it gets tangled up in the cord. They say it’s tiny but it’s super long and wouldn’t fit anywhere without being awkwardly placed in the kitchen. Placing the water tank in the back by the cord (and against the wall where most people store coffee makers) makes zero functional sense. I will be returning this. Disappointed, as I’ve waited years to finally splurge and upgrade from my keruig. : (
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, December 28, 2021
Your feedback is important to us, Kellie, and you may rest assured we record all customer comments to ensure we continue to meet the most discerning tastes. Thank you for posting. We look forward to discussing this with you to ensure your satisfaction with your Nespresso Vertuo Next, and ask that you speak with a machine expert to discuss options and tips for best results. Please call Nespresso at 800.562.1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
2nd Machine Later
on December 24, 2021
Posted by: wareagle
from Georgia
Makes good coffee when it works. We were able to get a replacement machine then it stopped working. Hoping to get a new model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, December 28, 2021
Thank you for your review. This is certainly not the experience we intend for our valued customers. All machines are covered under a one-year warranty and we offer a lifetime of comprehensive troubleshooting. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
When it works its great.
on December 23, 2021
Posted by: Ungato
from CA
I have had my Next for a couple of months and some days it works amazing. But every once in a while, it just doesn't want to make coffee. The craft feature is great for having multiple cups. But again, I can only use the machine about half the time I want coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, December 28, 2021
Thank you for your review. We understand how frustrating this can be, and we recommend contacting us at 800-562-1465, so a machine expert can troubleshoot with you thoroughly. We are available 24 hours a day, 7 days a week. Additionally, we have self-assistance available at Nespresso.com/help.
Written by a customer while visiting Nespresso USA