Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Love the Vertuo coffee; the machine, not so much.
on December 28, 2021
Posted by: Sebastian
from South Carolina
I LOVE my Nespresso coffee. I just wished I loved the Vertuo Next coffee machine half as much. My machine broke after five months and a replacement was sent free of charge. I was pleasantly surprised with how quickly customer service offered to replace the item. About four months after the new machine arrived, I began having all sorts of problems with it as well. The coffee is fantastic, but for the price of the coffee and price of the machine I would expect a better product. I would recommend a different Vertuo machine until they can work out the bugs with this model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, December 30, 2021
Than you for your review, Sebastian. We are disappointed to hear about the issues you have been having with your VertuoNext. We stand by our products and provide a lifetime of troubleshooting services. Please contact us at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
I have to tell the truth, this is the worse!
on December 28, 2021
Posted by: Cruz
from Astoria
I’m very very disappointed with Nespresso, I bought this machine this month and what nightmare. The machine is loud the coffee doesn’t taste good more like water. The machine is constantly linking on my kitchen marble. I had this so madly.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, December 30, 2021
Hello Cruz. We are disappointed to hear that there is an issue with your VertuoNext. We stand by all of our products and have machine experts who would be happy to assist you with troubleshooting services. They can be contacted directly at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
LOUD!!!
on December 28, 2021
Posted by: LuisM
from Columbus
This machine is extremely loud. To close the capsule you have to use some surprising force (for a coffee machine). It's pretty loud even with my office door closed. Do not recommend, I will get a different one, as I do love the different flavors.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 30, 2021
Thank you for your review, Luis. We are dismayed to learn that your Vertuo Next machine is extremely loud. We want to ensure that every Nespresso Moment is special. Your Vertuo Next machine comes with a one year warranty and a lifetime of troubleshooting available via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. Please reach out to us to speak to a machine expert, for further assistance with your Vertuo Next machine. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Something definitely wrong
on December 28, 2021
Posted by: Carl
from Orlando, FL
Has never worked properly. I have other Nespresso machines which I have used for years and they work great. Something wrong with the design, parts, assembly or all three. Stay away from this machine and try another.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 30, 2021
Thank you for your review, Carl. We are dismayed to learn that your Vertuo Next machine doesn’t meet your expectations. Your Vertuo Next machine comes with a one year warranty and a lifetime of troubleshooting available via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. Please reach out to us to speak to a machine expert, for further assistance at your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leaks
on December 28, 2021
Posted by: Emily
from California
I wanted to like this machine after I got so many recommendations. I had 2 machines in less than 6 months. It makes good coffee but it constantly leaks and stops brewing multiple pods in a row. Will be looking for a different style Nespresso machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, December 30, 2021
Thank you for your review, Emily. We are disappointed to hear about your experience, and this feedback will be noted to our product teams. We hope you enjoy your new machine, and should you ever need any assistance, please contact us at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
DONT BUY
on December 27, 2021
Posted by: MegR
from Portland OR
I don't even know where to begin. Got this last Christmas and it worked great until it didn't. Called customer service and they replaced it about 6 months ago. Then the second one stopped working. We have had company for the holidays with no coffee because this machine cant consistently work. We have done everything we're supposed to. Clean it, descale, you name it. This machine needs to be discontinued.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, December 30, 2021
Thank you for your review, Meg. This is certainly not the experience we intend for our valued customers. All machines are covered under a one-year warranty and we offer a lifetime of comprehensive troubleshooting. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t just don’t
on December 27, 2021
Posted by: Helen
from Tampa, FL
Please buy something else, they know the machine will break in one year that’s why the warranty is short.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Just purchased this machine
on December 27, 2021
Posted by: ronxbeauty
Just purchased this machine for myself as a Christmas gift and I am in love with the machine already beats out all of the other brands out there in the store
Written by a customer while visiting influenster.com
