Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Leakage and NOW nothing!
on January 2, 2022
Posted by: Curtis
from Boise, Idaho
Nespresso, clearly this machine has a problem. This is my third Nespresso machine and have never had any problems with my other two. I wanted the Vertuo Next for the latest features and ignored the BAD reviews. Unfortunately after only three weeks of use my new machine is having the same problems as all others, water leaking and now it will not work at all. Love how the only 5 star reviews are from "influencers", or fair to say paid actors.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, January 3, 2022
Thank you for your review, Curtis. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Beautiful, but faulty machine
on January 2, 2022
Posted by: Sophia
from California
I purchased my Vertuo Next in August but had sporadic use for the first few months of the machine due to my inability to access preferred pods. However, my first impressions of the machine were initially positive. It made delicious coffee and the machine was beautiful, a little noisy, but beautiful!
However, one night when putting away a mug I had noticed water everywhere on my coffee bar. The water was leaking from the side and bottom crevices of the machine. After my phone call with Nespresso they were kind enough to send me a replacement machine that wasn't a Next.
While I understand the Vertuo Next is an absolutely beautiful machine (I adored my rose gold!) It is absolutely fragile. And it seems like 9/10 these machines are faulty. Nearly every person I had read who'd received a replacement Next, that new machine would leak as well.
Very disappointing, hopefully this will be addressed by Nespresso in the future.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, January 3, 2022
Thank you for your review, Sophia. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your feedback is of utmost importance to us in monitoring and improving the quality of our products and services we provide. We can assure you, your comments will be sent to the appropriate team for review.
We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Vertuo machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Vertuo machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Vertuo machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Vertuo machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leakx3
on January 2, 2022
Posted by: Tygerwood
from Punxsutawney PA
I received this in May as a Mother’s Day gift it started leaking water from the top sides about 2 months after that and they have replaced it 2 more times each having the same issue. I asked if I could just pay to upgrade to a different model, but they will not let me. They are having this 3rd one sent back for repair. This leaves me without a machine 2-4 weeks. 3 machines same problem all within 6 months. I have yet to go through 10 sleeves of coffee since May. I do not recommend this model!
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, January 5, 2022
Thank you for your review. We're dismayed to learn of your machine issues you experienced with your Vertuo Next machine. We’re pleased to see you were assisted by one of our machine experts via our toll-free number 800-562-1465. We're available 24 hours a day and 7 days a week. For machine maintenance, we recommend following the first time use steps once a week, for optimal machine performance to make the perfect cup of coffee. Please call us at your convenience. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leaks/breaks from few uses - stop selling this
on December 31, 2021
Posted by: verturo_next_is_terrible
from Los Angeles, CA
Pull this product Nespresso, people will still buy your other products. This one is only causing you problems and tarnishing the reputation of your products. Have no idea why you would keep selling these knowing they are all defective.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, January 3, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your feedback is of utmost importance to us in monitoring and improving the quality of our products and services we provide. We can assure you, your comments will be sent to the appropriate team for review.
Should you require any assistance with your Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Should you require any assistance with your Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Doesn’t work
on December 30, 2021
Posted by: Ja
from Santa Cruz,CA
Descalling this machine and making it work is a nightmare.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, January 3, 2022
Thank you for your review, Ja. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love my expresso
on December 30, 2021
Posted by: Anonymous
I love my expresso machine. It was all I had been waiting for for a long time and it works amazing. It has a slot in it where the cups fall into for East disposal and makes my expresso drinks quick and easy.
Written by a customer while visiting influenster.com
Customer Rating
1
Looks Great but Doesn’t Work
on December 30, 2021
Posted by: Sherri
from Los Angeles
I went through 3 (or was it 4?) of these (to Nespresso’s credit, each failed machine was promptly replaced after calling). One lasted about a year, another less than a week…one was only days. I finally asked if I could just buy the original vertuo model instead of getting it replaced yet again. They actually replaced my Next with my preferred model and I’ve been happy. The only reason I purchased a Next in the first place is that my original Vertuo was beginning to sound like a 727 taking off (so loud!), and I liked the design and WiFi feature of Next. Just don’t do it. Stick with the solid original Vertuo model. Nespresso is a great company to work with—don’t go through 3rd party vendors for replacement.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , December 31, 2021
Hi Sherri. Thank you for you review. We are dismayed to learn the Vertuo Next does not meet your expectations. We are thrilled to see you were able to speak to a machine expert and a replacement VertuoLine machine has been processed. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your VertuoLine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT BUY
on December 28, 2021
Posted by: acat
from TN
Horrible machine, constantly breaks and has never worked properly
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 30, 2021
Thank you for your review. We are dismayed to learn of the Vertuo Next machine issues you’ve experienced. We are pleased to see you were assisted by one of our machine technicians.
Should you need assistance with selecting a Vertuo machine model which better suits your needs, we’re available 24 hours a day and 7 days a week for your convenience, via our toll-free number 800-562-1465.
Each Vertuo machine model comes with a one year warranty and a lifetime of troubleshooting, via our Assistance Service Program.
We’re here to assist you to create a perfect Nespresso Moment for the perfect cup of coffee to enjoy.
Should you need assistance with selecting a Vertuo machine model which better suits your needs, we’re available 24 hours a day and 7 days a week for your convenience, via our toll-free number 800-562-1465.
Each Vertuo machine model comes with a one year warranty and a lifetime of troubleshooting, via our Assistance Service Program.
We’re here to assist you to create a perfect Nespresso Moment for the perfect cup of coffee to enjoy.
Written by a customer while visiting Nespresso USA