Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Doesn’t work
on December 30, 2021
Posted by: Ja
from Santa Cruz,CA
Descalling this machine and making it work is a nightmare.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, January 3, 2022
Thank you for your review, Ja. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love my expresso
on December 30, 2021
Posted by: Anonymous
I love my expresso machine. It was all I had been waiting for for a long time and it works amazing. It has a slot in it where the cups fall into for East disposal and makes my expresso drinks quick and easy.
Written by a customer while visiting influenster.com
Customer Rating
1
Looks Great but Doesn’t Work
on December 30, 2021
Posted by: Sherri
from Los Angeles
I went through 3 (or was it 4?) of these (to Nespresso’s credit, each failed machine was promptly replaced after calling). One lasted about a year, another less than a week…one was only days. I finally asked if I could just buy the original vertuo model instead of getting it replaced yet again. They actually replaced my Next with my preferred model and I’ve been happy. The only reason I purchased a Next in the first place is that my original Vertuo was beginning to sound like a 727 taking off (so loud!), and I liked the design and WiFi feature of Next. Just don’t do it. Stick with the solid original Vertuo model. Nespresso is a great company to work with—don’t go through 3rd party vendors for replacement.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , December 31, 2021
Hi Sherri. Thank you for you review. We are dismayed to learn the Vertuo Next does not meet your expectations. We are thrilled to see you were able to speak to a machine expert and a replacement VertuoLine machine has been processed. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your VertuoLine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT BUY
on December 28, 2021
Posted by: acat
from TN
Horrible machine, constantly breaks and has never worked properly
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 30, 2021
Thank you for your review. We are dismayed to learn of the Vertuo Next machine issues you’ve experienced. We are pleased to see you were assisted by one of our machine technicians.
Should you need assistance with selecting a Vertuo machine model which better suits your needs, we’re available 24 hours a day and 7 days a week for your convenience, via our toll-free number 800-562-1465.
Each Vertuo machine model comes with a one year warranty and a lifetime of troubleshooting, via our Assistance Service Program.
We’re here to assist you to create a perfect Nespresso Moment for the perfect cup of coffee to enjoy.
Should you need assistance with selecting a Vertuo machine model which better suits your needs, we’re available 24 hours a day and 7 days a week for your convenience, via our toll-free number 800-562-1465.
Each Vertuo machine model comes with a one year warranty and a lifetime of troubleshooting, via our Assistance Service Program.
We’re here to assist you to create a perfect Nespresso Moment for the perfect cup of coffee to enjoy.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Love the Vertuo coffee; the machine, not so much.
on December 28, 2021
Posted by: Sebastian
from South Carolina
I LOVE my Nespresso coffee. I just wished I loved the Vertuo Next coffee machine half as much. My machine broke after five months and a replacement was sent free of charge. I was pleasantly surprised with how quickly customer service offered to replace the item. About four months after the new machine arrived, I began having all sorts of problems with it as well. The coffee is fantastic, but for the price of the coffee and price of the machine I would expect a better product. I would recommend a different Vertuo machine until they can work out the bugs with this model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, December 30, 2021
Than you for your review, Sebastian. We are disappointed to hear about the issues you have been having with your VertuoNext. We stand by our products and provide a lifetime of troubleshooting services. Please contact us at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
I have to tell the truth, this is the worse!
on December 28, 2021
Posted by: Cruz
from Astoria
I’m very very disappointed with Nespresso, I bought this machine this month and what nightmare. The machine is loud the coffee doesn’t taste good more like water. The machine is constantly linking on my kitchen marble. I had this so madly.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, December 30, 2021
Hello Cruz. We are disappointed to hear that there is an issue with your VertuoNext. We stand by all of our products and have machine experts who would be happy to assist you with troubleshooting services. They can be contacted directly at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
LOUD!!!
on December 28, 2021
Posted by: LuisM
from Columbus
This machine is extremely loud. To close the capsule you have to use some surprising force (for a coffee machine). It's pretty loud even with my office door closed. Do not recommend, I will get a different one, as I do love the different flavors.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 30, 2021
Thank you for your review, Luis. We are dismayed to learn that your Vertuo Next machine is extremely loud. We want to ensure that every Nespresso Moment is special. Your Vertuo Next machine comes with a one year warranty and a lifetime of troubleshooting available via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. Please reach out to us to speak to a machine expert, for further assistance with your Vertuo Next machine. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Something definitely wrong
on December 28, 2021
Posted by: Carl
from Orlando, FL
Has never worked properly. I have other Nespresso machines which I have used for years and they work great. Something wrong with the design, parts, assembly or all three. Stay away from this machine and try another.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 30, 2021
Thank you for your review, Carl. We are dismayed to learn that your Vertuo Next machine doesn’t meet your expectations. Your Vertuo Next machine comes with a one year warranty and a lifetime of troubleshooting available via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. Please reach out to us to speak to a machine expert, for further assistance at your convenience.
Written by a customer while visiting Nespresso USA