Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
No Issues a Year In
on January 5, 2022
Posted by: bayleync
from North Carolina
While helping a friend look for a Nespresso, I decided to read some reviews on the model that I have & was honestly pretty surprised to see the low rating. I received my Vertuo Next as a Christmas gift last year (2020) and have loved it ever since. My machine has not had any issues, other than needing to be cleaned two or three times, & I use it several times a week. With so many reviews mentioning leaking, I am wondering if newer ones are being made with different pieces or material that is causing this issue. Either way, the coffee I make with my Vertuo and milk frother (I have the silver one with four different buttons) is honestly just as good to me as any cafe & know I have saved so much money over the past year by making my lattes and coffees at home instead of going out.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Lasted 7 months!
on January 4, 2022
Posted by: Daisy C
from New York, NY
This is my second Nespresso machine and it didn’t last just like my first one (Vertuo Next). It leaks all over my counter.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 6, 2022
Thank you for your review Daisy. We recommend checking the water tank is securely positioned before brewing again. Additionally, be sure to empty the capsule container, as the normal backflow from the Vertuo Next machine can be perceived as a leak. If this does not resolve the issue, please visit the Vertuo Next section on Nespresso.com/help for more troubleshooting information, or contact our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Leakage problem
on January 4, 2022
Posted by: david30
from Texas
The machine is not very well built. The one touch button seems cool at first until you realize that you can't do much if your machine messes up. The problem is not with the coffee. The coffee tastes great when the machine actually works but there is so many problems with the machine. For starters, the machine leaks a lot of water when it is used. Second, the machine doesn't dispense the correct amount of liquid it should dispense. Third, no matter how many times you clean or descale your machine it will not solve the problems. Lastly, the single button feature is not intuitive. The instructions are very complicated and will leave you scratching your head and watching countless Youtube videos. I gave my review two stars because the coffee was good when it was working but that didn't last long. DO NOT buy this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, January 5, 2022
Thank you for your review, David. We're dismayed to learn of your machine issues you experienced with your Vertuo Next machine. Your machine comes with a one year warranty and a lifetime of troubleshooting assistance, via our toll-free number 800-562-1465. We're available 24 hours a day and 7 days a week. We recommend a factory reset for your machine to dispense the correct amount of water through each of the different capsules. You’ll open the head of the machine and release any used capsule. Your machine must be on with a steady light. Close the head of the machine and leave the lever in the unlocked position, facing forward. Push the button 5 times within 3 seconds. The button will blink orange 5 times and return to a steady white light. Please call us at your convenience to address your machine issues.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Awful!
on January 4, 2022
Posted by: Kennethg64
from Dallas Texas
Like so many others my machine worked for about 3 weeks and then it started acting weird. I had the blinking light and then I went to make a cup of coffee and it drained the entire tank of water. Called Nespresso and they walked me through a factory reset(which I already had previously done)but it still had the same problems. Unfortunately this machine is not ready for prime time. Such a shame because it’s a beautiful machine that made wonderful tasting coffee when it worked. I exchanged it for the Vertuo Plus, so far it’s working beautifully.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, January 5, 2022
Thank you for your review, Kenneth. We're dismayed to learn of your machine issues you experienced with your Vertuo Next machine. We’re pleased to see you were assisted by one of our machine technicians. Should you need assistance with your replacement VertuoPlus machine, your machine comes with a one year warranty and a lifetime of troubleshooting assistance, via our toll-free number 800-562-1465. We're available 24 hours a day and 7 days a week. We recommend following the first time use steps at least once a week for machine maintenance, and for optimal performance to create the perfect cup of coffee. Enjoy your new Vertuo Plus machine.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible!
on January 3, 2022
Posted by: Krista R
from Oregon
My husband got me this for Christmas and within 4 days the machine would not turn on and stopped brewing. They are sending a replacement, but I’m not convinced that this will be something that we keep, especially considering all of the issues that others have had. Really frustrating after purchasing a boatload of expensive capsules for it!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 6, 2022
Thank you for your review, Krista. We are disappointed to learn that your original Vertuo Next machine was not performing to standard. We are glad to see that a machine expert has replaced this Vertuo Next for you. Should you need assistance with your new machine, we offer help options on Nespresso.com/help, or you may contact us anytime at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing
on January 3, 2022
Posted by: Danielle
from Philadelphia
Received this machine for Christmas and I absolutely love it!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Poor design
on January 3, 2022
Posted by: Eric
From the very first cup of coffee (which DID taste great), water would flow and/or drip from the sides while brewing, so I would either have to stand over the machine like a hawk with paper towels, or just accept the fact that a small pond of water would form on my countertop, EVERY TIME. Appears to be a more than common issue with this Vertuo model. I returned my Vertuo Next (Amazon). Seems like other Vertuo models are a better choice. 2 stars (only because I was lucky enough to get a decent cup of coffee, as promised)
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , January 4, 2022
Thank you for your review, Eric. We are disappointed to learn that your Vertuo Next machine has not met your expectations. We offer a lifetime of troubleshooting support through our toll free number 800-562-1465. We are available 24 hours a day 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t buy this model
on January 2, 2022
Posted by: CoffeeAnnoyed
This “new” model is awful. It’s difficult to fill the water tank. It leaks like crazy. You push the button and nothing happens. You push it again and three times the amount of water goes thru. What should have been a 7oz cup of coffee turns into a 10 oz mess on the counter. Or you get 2 oz from a 7 oz pod. There’s no rhyme or reason to why this is such a terrible machine. Do not purchase.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, January 3, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA