Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Horrible!
on January 3, 2022
Posted by: Krista R
from Oregon
My husband got me this for Christmas and within 4 days the machine would not turn on and stopped brewing. They are sending a replacement, but I’m not convinced that this will be something that we keep, especially considering all of the issues that others have had. Really frustrating after purchasing a boatload of expensive capsules for it!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 6, 2022
Thank you for your review, Krista. We are disappointed to learn that your original Vertuo Next machine was not performing to standard. We are glad to see that a machine expert has replaced this Vertuo Next for you. Should you need assistance with your new machine, we offer help options on Nespresso.com/help, or you may contact us anytime at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing
on January 3, 2022
Posted by: Danielle
from Philadelphia
Received this machine for Christmas and I absolutely love it!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Poor design
on January 3, 2022
Posted by: Eric
From the very first cup of coffee (which DID taste great), water would flow and/or drip from the sides while brewing, so I would either have to stand over the machine like a hawk with paper towels, or just accept the fact that a small pond of water would form on my countertop, EVERY TIME. Appears to be a more than common issue with this Vertuo model. I returned my Vertuo Next (Amazon). Seems like other Vertuo models are a better choice. 2 stars (only because I was lucky enough to get a decent cup of coffee, as promised)
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , January 4, 2022
Thank you for your review, Eric. We are disappointed to learn that your Vertuo Next machine has not met your expectations. We offer a lifetime of troubleshooting support through our toll free number 800-562-1465. We are available 24 hours a day 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t buy this model
on January 2, 2022
Posted by: CoffeeAnnoyed
This “new” model is awful. It’s difficult to fill the water tank. It leaks like crazy. You push the button and nothing happens. You push it again and three times the amount of water goes thru. What should have been a 7oz cup of coffee turns into a 10 oz mess on the counter. Or you get 2 oz from a 7 oz pod. There’s no rhyme or reason to why this is such a terrible machine. Do not purchase.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, January 3, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leakage and NOW nothing!
on January 2, 2022
Posted by: Curtis
from Boise, Idaho
Nespresso, clearly this machine has a problem. This is my third Nespresso machine and have never had any problems with my other two. I wanted the Vertuo Next for the latest features and ignored the BAD reviews. Unfortunately after only three weeks of use my new machine is having the same problems as all others, water leaking and now it will not work at all. Love how the only 5 star reviews are from "influencers", or fair to say paid actors.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, January 3, 2022
Thank you for your review, Curtis. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Beautiful, but faulty machine
on January 2, 2022
Posted by: Sophia
from California
I purchased my Vertuo Next in August but had sporadic use for the first few months of the machine due to my inability to access preferred pods. However, my first impressions of the machine were initially positive. It made delicious coffee and the machine was beautiful, a little noisy, but beautiful!
However, one night when putting away a mug I had noticed water everywhere on my coffee bar. The water was leaking from the side and bottom crevices of the machine. After my phone call with Nespresso they were kind enough to send me a replacement machine that wasn't a Next.
While I understand the Vertuo Next is an absolutely beautiful machine (I adored my rose gold!) It is absolutely fragile. And it seems like 9/10 these machines are faulty. Nearly every person I had read who'd received a replacement Next, that new machine would leak as well.
Very disappointing, hopefully this will be addressed by Nespresso in the future.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, January 3, 2022
Thank you for your review, Sophia. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your feedback is of utmost importance to us in monitoring and improving the quality of our products and services we provide. We can assure you, your comments will be sent to the appropriate team for review.
We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Vertuo machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Vertuo machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Vertuo machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Vertuo machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leakx3
on January 2, 2022
Posted by: Tygerwood
from Punxsutawney PA
I received this in May as a Mother’s Day gift it started leaking water from the top sides about 2 months after that and they have replaced it 2 more times each having the same issue. I asked if I could just pay to upgrade to a different model, but they will not let me. They are having this 3rd one sent back for repair. This leaves me without a machine 2-4 weeks. 3 machines same problem all within 6 months. I have yet to go through 10 sleeves of coffee since May. I do not recommend this model!
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, January 5, 2022
Thank you for your review. We're dismayed to learn of your machine issues you experienced with your Vertuo Next machine. We’re pleased to see you were assisted by one of our machine experts via our toll-free number 800-562-1465. We're available 24 hours a day and 7 days a week. For machine maintenance, we recommend following the first time use steps once a week, for optimal machine performance to make the perfect cup of coffee. Please call us at your convenience. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leaks/breaks from few uses - stop selling this
on December 31, 2021
Posted by: verturo_next_is_terrible
from Los Angeles, CA
Pull this product Nespresso, people will still buy your other products. This one is only causing you problems and tarnishing the reputation of your products. Have no idea why you would keep selling these knowing they are all defective.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, January 3, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your feedback is of utmost importance to us in monitoring and improving the quality of our products and services we provide. We can assure you, your comments will be sent to the appropriate team for review.
Should you require any assistance with your Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Should you require any assistance with your Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA