Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Good coffee, bad machine - broke after 6 months
on January 5, 2022
Posted by: Matt
from Chicago, IL
The coffee is great, but the machine is awful. As others have said, the machine is a pain to open and close. You have to open and close it again with the same pod to get it to dispense any extra water.
About 6 months after having the machine it just completely stopped sucking in water from the reservoir. Will either need to be fixed or replaced.
Response from Nespresso USABy Katherine T., Customer Service, January 6, 2022
Thank you for your review, Matt. We are glad to see you spoke with a machine expert regarding your Vertuo Next machine. If you have any additional questions of concerns about the flow of the machine, please contact us again at 800-562-1465. We are available 24 hours a day, 7 days a week. Additional troubleshooting steps may also be found on Nespresso.com/help.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Save your money.
on January 5, 2022
Posted by: A007
from Herndon, Virginia
This thing sucks so bad. I got this for Christmas and I don’t have the heart to tell them that I hate it. It works most of the time but it’s a hit or miss. I haven’t even owned it for a month and it has already failed several times. Maybe instead of spending so much on the “luxury” coffee part, invest on better engineering. The descaling process is way too complicated as well. Just buy a keurig. I never write negative reviews but really. This is a piece of junk.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 7, 2022
Thank you for your review. We are disappointed to learn that the Vertuo Next machine has not met your expectations. We offer descaling assistance under the Vertuo Next section on Nespresso.com/help. You may also contact us 24 hours a day, 7 days a week at 800-562-1465. Your Vertuo Next machine comes with a one-year warranty and a lifetime of troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
21 Days
on January 5, 2022
Posted by: Not4me
from Dallas, TX
21 days - that is how long it lasted before malfunctioning. First it did not dispense enough coffee' and then it stopped dispesing completely. Factory reset the machine to no avail. That is disappointing because the coffee is great. I actually purchased two , I gifted one to my friend . Hers still works
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 6, 2022
Thank you for your review. We understand your disappointment with the Vertuo Next machine. Please call us at 800-562-1465 so that a machine expert may assist you with the Vertuo Next. Your machine comes with a one-year warranty and a lifetime of troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
3 Machines in 18 months
on January 5, 2022
Posted by: missyj
from CA
There is a definite design flaw with this machine. It soon becomes difficult to close because of sludge buildup. Then, it starts leaking from a screw hole on the bottom. I am hoping the newest replacement of another model works far better.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 6, 2022
Thank you for your review, Missy. Coffee residue on the Vertuo Next machine can be avoided with weekly cleaning cycles, in addition to descaling your machine every three months. Please visit Nespresso.com/help for steps with this procedure, and contact us 24 hours a day, 7 days a week at 800-562-1465 regarding the leaking issue you have experienced.
Written by a customer while visiting Nespresso USA
Customer Rating
5
No Issues a Year In
on January 5, 2022
Posted by: bayleync
from North Carolina
While helping a friend look for a Nespresso, I decided to read some reviews on the model that I have & was honestly pretty surprised to see the low rating. I received my Vertuo Next as a Christmas gift last year (2020) and have loved it ever since. My machine has not had any issues, other than needing to be cleaned two or three times, & I use it several times a week. With so many reviews mentioning leaking, I am wondering if newer ones are being made with different pieces or material that is causing this issue. Either way, the coffee I make with my Vertuo and milk frother (I have the silver one with four different buttons) is honestly just as good to me as any cafe & know I have saved so much money over the past year by making my lattes and coffees at home instead of going out.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Lasted 7 months!
on January 4, 2022
Posted by: Daisy C
from New York, NY
This is my second Nespresso machine and it didn’t last just like my first one (Vertuo Next). It leaks all over my counter.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 6, 2022
Thank you for your review Daisy. We recommend checking the water tank is securely positioned before brewing again. Additionally, be sure to empty the capsule container, as the normal backflow from the Vertuo Next machine can be perceived as a leak. If this does not resolve the issue, please visit the Vertuo Next section on Nespresso.com/help for more troubleshooting information, or contact our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Leakage problem
on January 4, 2022
Posted by: david30
from Texas
The machine is not very well built. The one touch button seems cool at first until you realize that you can't do much if your machine messes up. The problem is not with the coffee. The coffee tastes great when the machine actually works but there is so many problems with the machine. For starters, the machine leaks a lot of water when it is used. Second, the machine doesn't dispense the correct amount of liquid it should dispense. Third, no matter how many times you clean or descale your machine it will not solve the problems. Lastly, the single button feature is not intuitive. The instructions are very complicated and will leave you scratching your head and watching countless Youtube videos. I gave my review two stars because the coffee was good when it was working but that didn't last long. DO NOT buy this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, January 5, 2022
Thank you for your review, David. We're dismayed to learn of your machine issues you experienced with your Vertuo Next machine. Your machine comes with a one year warranty and a lifetime of troubleshooting assistance, via our toll-free number 800-562-1465. We're available 24 hours a day and 7 days a week. We recommend a factory reset for your machine to dispense the correct amount of water through each of the different capsules. You’ll open the head of the machine and release any used capsule. Your machine must be on with a steady light. Close the head of the machine and leave the lever in the unlocked position, facing forward. Push the button 5 times within 3 seconds. The button will blink orange 5 times and return to a steady white light. Please call us at your convenience to address your machine issues.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Awful!
on January 4, 2022
Posted by: Kennethg64
from Dallas Texas
Like so many others my machine worked for about 3 weeks and then it started acting weird. I had the blinking light and then I went to make a cup of coffee and it drained the entire tank of water. Called Nespresso and they walked me through a factory reset(which I already had previously done)but it still had the same problems. Unfortunately this machine is not ready for prime time. Such a shame because it’s a beautiful machine that made wonderful tasting coffee when it worked. I exchanged it for the Vertuo Plus, so far it’s working beautifully.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, January 5, 2022
Thank you for your review, Kenneth. We're dismayed to learn of your machine issues you experienced with your Vertuo Next machine. We’re pleased to see you were assisted by one of our machine technicians. Should you need assistance with your replacement VertuoPlus machine, your machine comes with a one year warranty and a lifetime of troubleshooting assistance, via our toll-free number 800-562-1465. We're available 24 hours a day and 7 days a week. We recommend following the first time use steps at least once a week for machine maintenance, and for optimal performance to create the perfect cup of coffee. Enjoy your new Vertuo Plus machine.
Written by a customer while visiting Nespresso USA