Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
If I could give it a zero...
on January 6, 2022
Posted by: AmyP
from Virginia
This machine is not a machine because it doesn't work. I have had 2 Next machines since September 2021 and January 2022. But! The customer service at Nespresso is A++++ they corrected the issue for me. Yes, I had to call them on both occassions but you talk to a rep fairly quickly.
I would suggest the Evoulo that has 4.8 stars. This is on order and will arrive in a few days. Hoping for better results because the coffee is wonderful.
I would suggest the Evoulo that has 4.8 stars. This is on order and will arrive in a few days. Hoping for better results because the coffee is wonderful.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, January 8, 2022
Thanks for your review, AmyP. We're glad to hear that our team was able to resolve this. Please don't hesitate to contact us if we can provide further assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT BUY THIS ONE. EVEN IF ITS PRETTY.
on January 6, 2022
Posted by: Cassie
Okay so I bought this cause I loved the teal super cute...no nothing cute about it. It broke in 3 days of owning it. Loved the coffee and espresso when it worked...but not worth the aggravation. It started leaking EVERWHERE. AND NOW IT DOWSNT EVEN TURN ON...nope don't do it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, January 8, 2022
Hi Cassie, thank you for your review. We were glad to see that our machine experts were able to arrange a machine replacement for you. If you experience any further difficulty please let us know. We will be happy to further assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
My husband has been
on January 6, 2022
Posted by: davidalinb
My husband has been wanting this but didn’t want to spend the money on himself. So obviously Santa brought it for him. It is 100% worth every Penny. The coffee tastes outstanding and made so perfectly!
Written by a customer while visiting influenster.com
Customer Rating
1
Avoid at all costs!
on January 6, 2022
Posted by: Cboot
from Alexandria, VA
I have had this machine for less than 4 months and its already basically useless. After only a couple months, the machine refuses to brew any coffee. I have called customer service, watched YouTube videos for fixes, descaled, cleaned, unpluged....the machine is just a piece for junk. As an avid coffee/espresso drinker, there is nothing more infuriating than fighting with your coffee machine every morning just to get it to brew a cup.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, January 8, 2022
Hi Cboot, thanks for your review. We're disappointed to hear you've had this issue with your Vertuo Next. Please call us at 1-800-562-1465 and our machine experts will be happy to further assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Good coffee, bad machine - broke after 6 months
on January 5, 2022
Posted by: Matt
from Chicago, IL
The coffee is great, but the machine is awful. As others have said, the machine is a pain to open and close. You have to open and close it again with the same pod to get it to dispense any extra water.
About 6 months after having the machine it just completely stopped sucking in water from the reservoir. Will either need to be fixed or replaced.
Response from Nespresso USABy Katherine T., Customer Service, January 6, 2022
Thank you for your review, Matt. We are glad to see you spoke with a machine expert regarding your Vertuo Next machine. If you have any additional questions of concerns about the flow of the machine, please contact us again at 800-562-1465. We are available 24 hours a day, 7 days a week. Additional troubleshooting steps may also be found on Nespresso.com/help.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Save your money.
on January 5, 2022
Posted by: A007
from Herndon, Virginia
This thing sucks so bad. I got this for Christmas and I don’t have the heart to tell them that I hate it. It works most of the time but it’s a hit or miss. I haven’t even owned it for a month and it has already failed several times. Maybe instead of spending so much on the “luxury” coffee part, invest on better engineering. The descaling process is way too complicated as well. Just buy a keurig. I never write negative reviews but really. This is a piece of junk.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 7, 2022
Thank you for your review. We are disappointed to learn that the Vertuo Next machine has not met your expectations. We offer descaling assistance under the Vertuo Next section on Nespresso.com/help. You may also contact us 24 hours a day, 7 days a week at 800-562-1465. Your Vertuo Next machine comes with a one-year warranty and a lifetime of troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
21 Days
on January 5, 2022
Posted by: Not4me
from Dallas, TX
21 days - that is how long it lasted before malfunctioning. First it did not dispense enough coffee' and then it stopped dispesing completely. Factory reset the machine to no avail. That is disappointing because the coffee is great. I actually purchased two , I gifted one to my friend . Hers still works
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 6, 2022
Thank you for your review. We understand your disappointment with the Vertuo Next machine. Please call us at 800-562-1465 so that a machine expert may assist you with the Vertuo Next. Your machine comes with a one-year warranty and a lifetime of troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
3 Machines in 18 months
on January 5, 2022
Posted by: missyj
from CA
There is a definite design flaw with this machine. It soon becomes difficult to close because of sludge buildup. Then, it starts leaking from a screw hole on the bottom. I am hoping the newest replacement of another model works far better.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 6, 2022
Thank you for your review, Missy. Coffee residue on the Vertuo Next machine can be avoided with weekly cleaning cycles, in addition to descaling your machine every three months. Please visit Nespresso.com/help for steps with this procedure, and contact us 24 hours a day, 7 days a week at 800-562-1465 regarding the leaking issue you have experienced.
Written by a customer while visiting Nespresso USA