Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,204 Reviews)
Rating breakdown 3,204 reviews
5 Stars
1,989
4 Stars
347
3 Stars
125
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
In Love
on October 20, 2022
Posted by: CotyLee79
from Illinois
[This review was collected as part of a promotion.] I am absolutely 100% in love with my new Nespresso Vertuo Next machine. It does so much to be so compact. We’ve all already got a million gadgets on our countertop; the size really helps out. I love that it came with a variety of coffee flavors for me to try. And, it also comes with a darling little mug. It can create so many types of drinks too…coffee, espressos, etc.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, Does not take up too much room on my countertop, Comes with a milk frother, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Sticky handle after a while and impossible to use
on October 20, 2022
Posted by: alek
from Cambridge, MA
I bought this machine 2 years ago. It was working fine for 2 years. Eventually the handle become very sticky and impossible to open.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, October 21, 2022
Thank you for your review, Alek. We’re dismayed to learn that your Vertuo Next machine stopped working to your satisfaction. We’re pleased to see you reached out to speak with one of our machine experts to troubleshoot your machine. You’ll be receiving your replacement VertuoPlus machine soon. We recommend the first time use steps at least once a week, to flush water through your machine without a capsule. This flushes away any coffee granule buildup from the head of your machine. We’re confident you’ll be back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Leaks everywhere
on October 20, 2022
Posted by: Mkruck
from Illinois
3 stars at best.. I got one of these as a gift last Christmas. It was leaking water in two months. So I got it replaced, they sent me a red one when I had a black… I didn’t want to bother with it since it was already a pain in the butt to replace. Been using the red one for about 6 months and same issue. Just leaks all over and doesn’t work correctly. I would get it replaced but it was a gift and my MIL can’t find the order information on it, so I’ll be switching to something else.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service , October 22, 2022
Thanks for your review. We're sorry to hear your If your machine has been registered with us we'll be able to help even if no other order information is available. Please call us at 1-800-562-1465. We're happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Terrific coffee & espresso, great looking machine!
on October 20, 2022
Posted by: FBran11
from Tennessee
[This review was collected as part of a promotion.] This was not our first Nespresso machine, we have a Creatista as well, but this Vertuo Next machine is my favorite of the two. I appreciate the black body with rose gold accents, it looks sleek and fancy on our counter. It's got a slimmer footprint so it can slide between our other small countertop appliances easily. It was easy to get unboxed and set up, once we ran the initial cleaning cycle to just clean out any dust or whatever may have been left inside from the manufacturing process we each made ourselves a cup of some very tasty espresso. It included a sample pack of various espressos and coffee capsules. I love how simple it is to make whatever drink you want - you pop in a capsule, lock the lid, and press the button and the machine reads the barcode on the capsule and automatically knows how much water to add. Very cool! It heats up very quickly and the water temperature is always just right. The used capsule falls into a used capsule storage bin and that can hold 10 capsules before it needs to be emptied. You can make anything from a 1.35 ounce espresso to an 18 ounce pour over style carafe. I prefer the double espressos myself, but everything I have tried so far has been outstanding, some of the best coffee and espresso I have ever had. Each drink comes out with a beautiful layer of thick, foamy crema on top and tastes fantastic. This machine uses bluetooth and you can download their Nespresso app and connect your machine to it, this will keep you informed on the health of your machine, telling you when to run the cleaning cycle, and you can also purchase more capsules through it when you're running low. We have had nothing but good experiences with this machine. We absolutely love it!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
awesome
on October 20, 2022
Posted by: dmann designs
from kenmore, wa
[This review was collected as part of a promotion.] the Nespresso - Vertuo Next is awesome! Its so easy and we have several different flovors so everyone has their own flavor and its easy to change for the seasons. Compact & easy to use. love this machine
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome
on October 21, 2022
Posted by: Rasha
from Missouri
[This review was collected as part of a promotion.] I received Vertuo Next Premium a few weeks ago and I am in love. So quick and easy to use. The only thing I don't like is that I can't connect to my phone cause the Vertuo Next Premium does not connect to Google pixel phones. I can't wait to try all the flavors for the Nespresso machine.
Pros: Wide assortment of capsules to choose from, Easy to Use
Cons: Too Expensive, Does not have a built-in milk frother, Bulky
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nice!
on October 21, 2022
Posted by: rachael2003
from Macomb, MI
[This review was collected as part of a promotion.] I've been using the Vertuo Next for a couple months now. I really like that you can make a variety of coffee types with this machine. It is compact so it does not take up much room on your counter. It was easy to setup and get going. Makes good coffee!
Pros: Makes Delicious Espressos, Does not take up too much room on my countertop, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Works Good
on October 21, 2022
Posted by: rachael2003
from Macomb, MI
[This review was collected as part of a promotion.] One of my favorite features of this machine is how compact it is. It doesn't take up much counter space and is easy to store. When having a smaller size kitchen this is important for me. It makes a really nice coffee as well as espresso. I'm really happy with this machine so far.
Pros: Convenient, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA