Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,204 Reviews)
Rating breakdown 3,204 reviews
5 Stars
1,989
4 Stars
347
3 Stars
125
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Slim and Stylish
on October 19, 2022
Posted by: rory85
from Rochester Hills, MI
[This review was collected as part of a promotion.] I love the slim design of this machine. It takes up very little counter space and is easy to store away without taking up too much valuable cupboard space. It is easy to setup and use. It has a variety of styles you can make your coffee. My husband is a regular coffee drinker and I like my espresso. You can not use any other brand pods with this machine so make sure you are stocked up. I like that you can recycle them after use. So far so good with this machine and makes delicious coffee!
Pros: Convenient, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The BEST of the BEST.
on October 19, 2022
Posted by: Ch87
from Kansas
[This review was collected as part of a promotion.] I had owned many, many coffee makers in my life and nothing compares to the Vertuo Next machine. I have never liked making huge pots of coffee, I would much rather make single drinks and this gives me exactly that. It is so easy to use - just pop in a pod and click a button. Within seconds you have a delicious cup of coffee or cappuccino. Each time I have used it and I have used it every single day since I got it and each time comes out perfect. The coffee, espresso, or cappuccinos come out flawless each time. Great foam on the top and visually beautiful. There is nothing better than using this machine each morning knowing you are going to have a delicious drink to enjoy. It works amazing, so easy, and quick. Highly recommend this amazing coffee maker.
Pros: Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Oh So Fancy...
on October 19, 2022
Posted by: deezind
from dallas
[This review was collected as part of a promotion.] As a coffee lover, it is such a wonderful thing to be able to make myself, my family, friends and loved ones quality coffee at home without the hefty pricetag. This Vertuo next allows me to do that and then some, fulfilling all of my family, my friends, my loved ones and my own coffee dreams :o)
Pros: Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
What a way to start your morning
on October 19, 2022
Posted by: bewaters91
[This review was collected as part of a promotion.] If you want to start your mornings right this is the machine for you!! I love that it comes with a variety of espresso pods. I was able to try flavors and varieties that I would have never before. I love the look of the actual machine sitting on my counter top. It makes me feel so fancy. My favorite thing it came with has to be the Nespresso mug! Overall I am extremely happy with the design and function!! I also love the fact that it does not take up a ton of counter space. It is slim and sleek!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
NOISY/LOUD Works Intermittently
on October 19, 2022
Posted by: Unsatisfied
from Las Vegas, NV
I am not happy with this machine. When it makes coffee, the coffee is excellent. However, first and foremost, the machine is entirely too loud even by Nespresso's own admission. I want a cup of coffee for comfort and quiet time. The noise it makes disturbs the entire vibe. Descaling and operational use of the machine is off/on. My first one leaked, the 2nd one the descaling light comes on even after descaling. I have wasted too many pods trying to get the orange blinking light to stop and this is expensive. It works off/on and is not easy to use even per video and instructions by Nespresso. I'm simply not happy. However because the coffee is so delicious and smooth, I want to see if I can exchange for another one that uses the same pods since I have 26 of them left.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, October 21, 2022
Thank you for your review. We’re dismayed to learn that your Vertuo Next machine is loud and works intermittently, with a constant orange blinking light after descaling your machine. Your machine comes with a one year warranty and a lifetime of troubleshooting, via our toll-free number 800-561-1465. We’re available 24 hours a day and 7 days a week for your convenience. We recommend calling us to speak with one of our machine experts to address your machine issues and concerns. We’re confident you’ll be back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso
on October 19, 2022
Posted by: Tere123_5
from Spartanburg, SC
[This review was collected as part of a promotion.] I love this Nespresso-Vertuo Next Premium espresso machine. I love the coffee they send me with the espresso machine. This is my favorite espresso machine. I would recommend this product to my family and friend.
Pros: Convenient, Wide assortment of capsules to choose from, Has Delicious Crema, High Quality Machine, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
Cons: Too Expensive
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Addition to my Kitchen!!!
on October 20, 2022
Posted by: Mcantuh
from Houston, TX
[This review was collected as part of a promotion.] This Nespresso machine has been a great addition to my kitchen and morning routine! Not only is the machine beautifully designed, but it takes up very little counter space. It was very easy to learn to use. The simplicity in making different types of coffee drinks at a consistent basis can not be stated enough. This is a great product that produces great tasting drinks! The temperature is perfect and the machine automatically adjusts to the capsule inside. I highly recommend this to any coffee lover looking to add a variety of drinks to their morning coffee routine!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Strong coffee
on October 20, 2022
Posted by: Neffgirl84
from Howell, MI
[This review was collected as part of a promotion.] So I drink coffee daily about 2 big cups. I was intrigued by this Nespresso machine very much so. It is nice that you can get different size pods for it so you can have more ounces. The coffee black is very very bitter, I'm a cream and sugar girl. It took more then usual to make it drinkable for me. I might try making an iced drink with this and adding cream and sugar. I like that there's an app you can pair the machine with. Though I've been having issues pairing it to my phone. The directions are simple enough too follow though ( user error I'm assuming).
Doesn't take long to brew the coffee, the machine is loud but only for a few moments. Coffee comes out great and I haven't seen any coffee splatters around the machine. I really like that when you open the machine to put another pot in that the old pod pops back into a reservoir. And after 4:00 or 5:00 cups you can empty the reservoir without having to touch the pods.
Doesn't take long to brew the coffee, the machine is loud but only for a few moments. Coffee comes out great and I haven't seen any coffee splatters around the machine. I really like that when you open the machine to put another pot in that the old pod pops back into a reservoir. And after 4:00 or 5:00 cups you can empty the reservoir without having to touch the pods.
Pros: Wide assortment of capsules to choose from, High Quality Machine, Does not take up too much room on my countertop, Appealing Design
Cons: Does not make enough coffee in a cup
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA