Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
broke after 6 months of use
on January 8, 2022
Posted by: NC
from Boston, MA
when the vertuo next was working, it was great. i loved the machine and how quick it made my espresso. after 6 months, it decided not to work. i descaled the machine, reset the settings, and did multiple cleaning sessions, still nothing. i do not recommend this machine at all. if you are going to buy a vertuo machine, anything but this one!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 10, 2022
Thank you for your review. We understand your frustration with the Vertuo Next machine, and we are glad to see that a machine expert was able to replace it for you with our VertuoPlus model. If you have any questions regarding the one-year warranty or the lifetime of troubleshooting assistance we offer, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine so far
on January 8, 2022
Posted by: Flor137
from HTX
The bad reviews scared me but I still purchased it. It's worked awesome since day one, best coffee I've ever had. Spouse and I have made numerous of coffees on since we first purchased it. We been extremely happy with it and hopefully it doesn't break on us like most people have been reviewing about. Almost 2 months with it we'll see how it goes from here!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Most Unreliable Appliance I Have Owned
on January 7, 2022
Posted by: Anonymous
from Los Alamitos, California
The Nespresso "Tagline" for the NEXT machine should be "Our Newest, Smallest, Most Unreliable Virtuo Ever". I purchased a Next a week before Christmas so I could experiment with my technique for Christmas party / dinner. It didn't even last that long! It made great coffee ...... when it made it. The power button stopped working after but 4 days. Called Nespresso and they troubleshot the machine with my and verified it was defective. Returned to retailer and replaced with a new machine. This second machine didn't even make it 4 days. It leaked from the power head / dispenser during the first run. And beyond that, the capsule reader was also defective. The 7.7 oz cup capsules brewed a watered down 15 oz, and the 5.5 oz capsules provided an under brewed 2.7 oz. And of course the final insult was that the power button eventually failed also. Nespresso Tech Support was quite helpful again verifying a defective machine. This time I just got a refund from the retailer. Yeah, I should have read the reviews "before" my original purchase. While I still like Nespresso as a company, I think they rushed the NEXT to market too soon without effective evaluation period. Since my failures are almost identical to the other 1 star ratings I think this is a defective design. Time to dust off the Keurig. While the coffee is not as good, it does brew a cup every single time, even after 8 years. A reliable workhorse.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, January 8, 2022
Thank you for reviewing your Vertuo Next machine. We really appreciate your feedback about the experience. If there is anything we can do to assist you in the future, please let us know. We will be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do NOT Buy
on January 7, 2022
Posted by: VK
from Sacramento
I don’t know how Nespresso continues to sell this machine. The design is completely faulty and riddled with flaws. We have had to have our machine replaced twice now within 4 months of owning it. Each machine “dies” in the same exact way. It works perfect for a few weeks, then the water stops heating up to an appropriate temperature for brewing, then finally one day the button up top just stops working. No amount of troubleshooting will work & Nespresso doesn’t seem to have any idea what is causing the issue. So they send you a replacement and the same pattern continues. If you like the gamble of a 50/50 chance your coffee machine will work that day, go for it… otherwise, please do not buy!! I should’ve read more reviews before purchasing because it appears multiple people have the same problem.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 10, 2022
Thank you for your review. We understand your frustration with the Vertuo Next machine, and we are glad to see that a machine expert was able to replace it for you. If you have any questions regarding your one-year warranty or the lifetime of troubleshooting assistance we offer, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Flawed design preventing great coffee
on January 7, 2022
Posted by: WhatsNextNespresso
from San Diego, CA
Received as a Christmas present from my wife. We made about 10 different coffee samples over 2 days and we're loving it... The machine basically died at that point, and after countless hours attempting reset and cleaning procedures, the only way to get it to even make a noise was to unplug for 30 minutes and replug, which would then end up spewing random amounts of water. After reading reviews on 4 different large retail sites, it's clear the " Vertuo Next" models are defective. Both the DeLonghi and Breville seem to have the same issues. Nespresso must be scrambling to do damage control as this is tarnishing the Vertuo line.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
This machine sucks, but Nespresso still rocks.
on January 6, 2022
Posted by: Josh
from Austin, TX
We bought this machine a year ago and have had to have it replaced three times. The machine itself, not great. That being said, Nespresso customer service has been stellar. Each replacement has arrived within a few days and after our third machine they offered us any machine of our choice. We’re trying the Evoluo which has much better ratings! So here’s to hoping it works because we love Nespresso coffee!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 7, 2022
Thank you for your review, Josh. We are disappointed to learn that your original Vertuo Next machine has not met your expectations. We are glad to see that a machine expert has replaced it for you.
Should you need assistance with your new Evoluo machine, we offer help options on Nespresso.com/help, or you may contact us anytime at 800-562-1465. We are available 24 hours a day, 7 days a week.
Should you need assistance with your new Evoluo machine, we offer help options on Nespresso.com/help, or you may contact us anytime at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I can't believe how
on January 6, 2022
Posted by: cargo
I can't believe how much I love this machine! I bought myself an espresso machine during lockdown, and used it frequently. I wondered if the Nespresso could compare, and I couldn't have been more wrong! This thing is amazing! I actually go to bed excited for my morning coffee!
Written by a customer while visiting influenster.com
Customer Rating
5
Great coffee, Amazing machine
on January 6, 2022
Posted by: Dlytfulsmile
from Benicia, CA
I received my Vertuo Next for Christmas and I can’t say enough good things about it. The coffee is excellent and I absolutely love being able to make this level of taste at home. I was also gifted the Aeroccino 3. What a wonderful accompaniment to the coffee maker. I feel like I am a new Barista with a home cafe to treat my friends and family.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA