Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Flawed design preventing great coffee
on January 7, 2022
Posted by: WhatsNextNespresso
from San Diego, CA
Received as a Christmas present from my wife. We made about 10 different coffee samples over 2 days and we're loving it... The machine basically died at that point, and after countless hours attempting reset and cleaning procedures, the only way to get it to even make a noise was to unplug for 30 minutes and replug, which would then end up spewing random amounts of water. After reading reviews on 4 different large retail sites, it's clear the " Vertuo Next" models are defective. Both the DeLonghi and Breville seem to have the same issues. Nespresso must be scrambling to do damage control as this is tarnishing the Vertuo line.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
This machine sucks, but Nespresso still rocks.
on January 6, 2022
Posted by: Josh
from Austin, TX
We bought this machine a year ago and have had to have it replaced three times. The machine itself, not great. That being said, Nespresso customer service has been stellar. Each replacement has arrived within a few days and after our third machine they offered us any machine of our choice. We’re trying the Evoluo which has much better ratings! So here’s to hoping it works because we love Nespresso coffee!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 7, 2022
Thank you for your review, Josh. We are disappointed to learn that your original Vertuo Next machine has not met your expectations. We are glad to see that a machine expert has replaced it for you.
Should you need assistance with your new Evoluo machine, we offer help options on Nespresso.com/help, or you may contact us anytime at 800-562-1465. We are available 24 hours a day, 7 days a week.
Should you need assistance with your new Evoluo machine, we offer help options on Nespresso.com/help, or you may contact us anytime at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I can't believe how
on January 6, 2022
Posted by: cargo
I can't believe how much I love this machine! I bought myself an espresso machine during lockdown, and used it frequently. I wondered if the Nespresso could compare, and I couldn't have been more wrong! This thing is amazing! I actually go to bed excited for my morning coffee!
Written by a customer while visiting influenster.com
Customer Rating
5
Great coffee, Amazing machine
on January 6, 2022
Posted by: Dlytfulsmile
from Benicia, CA
I received my Vertuo Next for Christmas and I can’t say enough good things about it. The coffee is excellent and I absolutely love being able to make this level of taste at home. I was also gifted the Aeroccino 3. What a wonderful accompaniment to the coffee maker. I feel like I am a new Barista with a home cafe to treat my friends and family.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
If I could give it a zero...
on January 6, 2022
Posted by: AmyP
from Virginia
This machine is not a machine because it doesn't work. I have had 2 Next machines since September 2021 and January 2022. But! The customer service at Nespresso is A++++ they corrected the issue for me. Yes, I had to call them on both occassions but you talk to a rep fairly quickly.
I would suggest the Evoulo that has 4.8 stars. This is on order and will arrive in a few days. Hoping for better results because the coffee is wonderful.
I would suggest the Evoulo that has 4.8 stars. This is on order and will arrive in a few days. Hoping for better results because the coffee is wonderful.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, January 8, 2022
Thanks for your review, AmyP. We're glad to hear that our team was able to resolve this. Please don't hesitate to contact us if we can provide further assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT BUY THIS ONE. EVEN IF ITS PRETTY.
on January 6, 2022
Posted by: Cassie
Okay so I bought this cause I loved the teal super cute...no nothing cute about it. It broke in 3 days of owning it. Loved the coffee and espresso when it worked...but not worth the aggravation. It started leaking EVERWHERE. AND NOW IT DOWSNT EVEN TURN ON...nope don't do it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, January 8, 2022
Hi Cassie, thank you for your review. We were glad to see that our machine experts were able to arrange a machine replacement for you. If you experience any further difficulty please let us know. We will be happy to further assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
My husband has been
on January 6, 2022
Posted by: davidalinb
My husband has been wanting this but didn’t want to spend the money on himself. So obviously Santa brought it for him. It is 100% worth every Penny. The coffee tastes outstanding and made so perfectly!
Written by a customer while visiting influenster.com
Customer Rating
1
Avoid at all costs!
on January 6, 2022
Posted by: Cboot
from Alexandria, VA
I have had this machine for less than 4 months and its already basically useless. After only a couple months, the machine refuses to brew any coffee. I have called customer service, watched YouTube videos for fixes, descaled, cleaned, unpluged....the machine is just a piece for junk. As an avid coffee/espresso drinker, there is nothing more infuriating than fighting with your coffee machine every morning just to get it to brew a cup.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, January 8, 2022
Hi Cboot, thanks for your review. We're disappointed to hear you've had this issue with your Vertuo Next. Please call us at 1-800-562-1465 and our machine experts will be happy to further assist you.
Written by a customer while visiting Nespresso USA