Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Lasted 90 days
on January 10, 2022
Posted by: BetO
from OBX, NC
We have two of these, one we have to constantly re-boot which is a hassle. The second I purchased in September and stopped working all together in November.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, January 11, 2022
Thank you for your review. We are disappointed to learn that the Vertuo Next did not meet your expectations. If you ever need assistance with your new Evoluo machine, please visit Nespresso.com/help, or contact us at 800-562-1465. We offer a one-year warranty on all VertuoLine machines, and a lifetime of troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
headache and stress is not worth it, get others
on January 9, 2022
Posted by: Anonymous
from Ozone Park, NY
bottom line: when are you going to issue a recall on these machines nespresso? if you're reading this review and looking to get a Next do not. Get a Keurig, a drip coffee maker even, or even better the other nespresso machines. Next is not worth the headaches and stress you'll be buying.
Point. Blank. Period. Nespresso should do every regretful Next owner a favor and just issue a recall yesterday.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 10, 2022
Thank you for your review. We would be happy to assist you with any technical issues you have encountered with your Vertuo Next machine. Please contact us 24 hours a day, 7 days a week at 800-562-1465. We offer a lifetime of troubleshooting assistance and a one-year warranty with this machine.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I have had this
on January 8, 2022
Posted by: donnaw73
I have had this machine for about 6 months now and I love it! It brews strong tasting coffee and that was very important for me, I don’t like watered down coffee so a strong brew is very important! This machine is easy to take care of and the variety of pods is pretty good! I definitely recommend nespresso!
Written by a customer while visiting influenster.com
Customer Rating
1
Stopped working correctly after 3 days use
on January 8, 2022
Posted by: dktide91
from Jacksonville, FL
I received the Vertuo Next as a Christmas gift. It is my first Nespresso as I was a decade long Keurig user. The first couple of days after we set it up, it worked great. On about day 3, it started brewing incorrect amounts of coffee: 15 oz for a 7.7 oz coffee capsule, 7.7 oz for a 2.7 oz espresso capsule, etc. It also seems that the button stopped working as well. I would press it and it would start up and then stop. Repeated pressings of the button yielded the same thing. I likened it to trying to start up a lawn mower or pressure washer when you pull the string over and over and it doesn't start. I contacted customer support and they walked us through a "factory reset" and then a full cleaning cycle (took about 7 minutes) and then it worked for the next couple of capsules. After that, the same issues started again. I am incredibly disappointed in this as I had been so excited to finally try out Nespresso. From many reviews I have read on here and also on Reddit, it seems that the Plus is the better model to go with given the issues with the Next model.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
broke after 6 months of use
on January 8, 2022
Posted by: NC
from Boston, MA
when the vertuo next was working, it was great. i loved the machine and how quick it made my espresso. after 6 months, it decided not to work. i descaled the machine, reset the settings, and did multiple cleaning sessions, still nothing. i do not recommend this machine at all. if you are going to buy a vertuo machine, anything but this one!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 10, 2022
Thank you for your review. We understand your frustration with the Vertuo Next machine, and we are glad to see that a machine expert was able to replace it for you with our VertuoPlus model. If you have any questions regarding the one-year warranty or the lifetime of troubleshooting assistance we offer, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine so far
on January 8, 2022
Posted by: Flor137
from HTX
The bad reviews scared me but I still purchased it. It's worked awesome since day one, best coffee I've ever had. Spouse and I have made numerous of coffees on since we first purchased it. We been extremely happy with it and hopefully it doesn't break on us like most people have been reviewing about. Almost 2 months with it we'll see how it goes from here!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Most Unreliable Appliance I Have Owned
on January 7, 2022
Posted by: Anonymous
from Los Alamitos, California
The Nespresso "Tagline" for the NEXT machine should be "Our Newest, Smallest, Most Unreliable Virtuo Ever". I purchased a Next a week before Christmas so I could experiment with my technique for Christmas party / dinner. It didn't even last that long! It made great coffee ...... when it made it. The power button stopped working after but 4 days. Called Nespresso and they troubleshot the machine with my and verified it was defective. Returned to retailer and replaced with a new machine. This second machine didn't even make it 4 days. It leaked from the power head / dispenser during the first run. And beyond that, the capsule reader was also defective. The 7.7 oz cup capsules brewed a watered down 15 oz, and the 5.5 oz capsules provided an under brewed 2.7 oz. And of course the final insult was that the power button eventually failed also. Nespresso Tech Support was quite helpful again verifying a defective machine. This time I just got a refund from the retailer. Yeah, I should have read the reviews "before" my original purchase. While I still like Nespresso as a company, I think they rushed the NEXT to market too soon without effective evaluation period. Since my failures are almost identical to the other 1 star ratings I think this is a defective design. Time to dust off the Keurig. While the coffee is not as good, it does brew a cup every single time, even after 8 years. A reliable workhorse.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, January 8, 2022
Thank you for reviewing your Vertuo Next machine. We really appreciate your feedback about the experience. If there is anything we can do to assist you in the future, please let us know. We will be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do NOT Buy
on January 7, 2022
Posted by: VK
from Sacramento
I don’t know how Nespresso continues to sell this machine. The design is completely faulty and riddled with flaws. We have had to have our machine replaced twice now within 4 months of owning it. Each machine “dies” in the same exact way. It works perfect for a few weeks, then the water stops heating up to an appropriate temperature for brewing, then finally one day the button up top just stops working. No amount of troubleshooting will work & Nespresso doesn’t seem to have any idea what is causing the issue. So they send you a replacement and the same pattern continues. If you like the gamble of a 50/50 chance your coffee machine will work that day, go for it… otherwise, please do not buy!! I should’ve read more reviews before purchasing because it appears multiple people have the same problem.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 10, 2022
Thank you for your review. We understand your frustration with the Vertuo Next machine, and we are glad to see that a machine expert was able to replace it for you. If you have any questions regarding your one-year warranty or the lifetime of troubleshooting assistance we offer, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA