Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Next machine
on January 11, 2022
Posted by: Shannon
from Florida
Had this machine for about 2 weeks and only used 4 times then started leaking. Customer service is amazing with this company . They sent a replacement but this machine needs to be updated way to many issues
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, January 13, 2022
Hi Shannon, thank you for your review. We really appreciate your feedback and are glad to hear our team was able to address your concerns. If you have any questions about your new machine please don't hesitate to contact us at 1-800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Beatiful machine - Not reliable
on January 11, 2022
Posted by: MagCap
from Louisana
I purchased this machine in May of 2021 and got a replacement machine in January of 2022. I cannot recommend this model of machine to anyone. Although it is very pretty, it is not reliable at all. Less than a year of light use and it wouldn't brew pods, even after several rounds of cleaning and troubleshooting.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, January 12, 2022
Hi MagCap. Thank you for you review. We are dismayed to learn the Vertuo Next does not meet your expectations. We are thrilled to see you were able to speak to a machine expert and a replacement Evoluo machine has been processed. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your Evoluo, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disapointed
on January 11, 2022
Posted by: lmartins
Been a Nespresso customer for years, have always loved the coffee and their machines.
However the same can not be said for this particular machine; while aesthetically it is a good-looking unit it does not function reliably enough.
Every time we make coffee there is at best a 50% chance it will get an error (flashing orange lights) leading us to have to unplug and replug until it clears.
Avoid this unit and look at some of their more reliable models.
However the same can not be said for this particular machine; while aesthetically it is a good-looking unit it does not function reliably enough.
Every time we make coffee there is at best a 50% chance it will get an error (flashing orange lights) leading us to have to unplug and replug until it clears.
Avoid this unit and look at some of their more reliable models.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , January 12, 2022
Hi LMartins. Thank you for you review. We are dismayed to learn the Vertuo Next does not meet your expectations. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
My absolute favorite purchase
on January 10, 2022
Posted by: smzimms
My absolute favorite purchase I’ve ever made. I love my Nespresso! Such a great price for something that makes it feel like you are getting gourmet coffee every morning. Sometimes my machine will not brew, only down fall.
Written by a customer while visiting influenster.com
Customer Rating
1
Lasted 90 days
on January 10, 2022
Posted by: BetO
from OBX, NC
We have two of these, one we have to constantly re-boot which is a hassle. The second I purchased in September and stopped working all together in November.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, January 11, 2022
Thank you for your review. We are disappointed to learn that the Vertuo Next did not meet your expectations. If you ever need assistance with your new Evoluo machine, please visit Nespresso.com/help, or contact us at 800-562-1465. We offer a one-year warranty on all VertuoLine machines, and a lifetime of troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
headache and stress is not worth it, get others
on January 9, 2022
Posted by: Anonymous
from Ozone Park, NY
bottom line: when are you going to issue a recall on these machines nespresso? if you're reading this review and looking to get a Next do not. Get a Keurig, a drip coffee maker even, or even better the other nespresso machines. Next is not worth the headaches and stress you'll be buying.
Point. Blank. Period. Nespresso should do every regretful Next owner a favor and just issue a recall yesterday.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 10, 2022
Thank you for your review. We would be happy to assist you with any technical issues you have encountered with your Vertuo Next machine. Please contact us 24 hours a day, 7 days a week at 800-562-1465. We offer a lifetime of troubleshooting assistance and a one-year warranty with this machine.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I have had this
on January 8, 2022
Posted by: donnaw73
I have had this machine for about 6 months now and I love it! It brews strong tasting coffee and that was very important for me, I don’t like watered down coffee so a strong brew is very important! This machine is easy to take care of and the variety of pods is pretty good! I definitely recommend nespresso!
Written by a customer while visiting influenster.com
Customer Rating
1
Stopped working correctly after 3 days use
on January 8, 2022
Posted by: dktide91
from Jacksonville, FL
I received the Vertuo Next as a Christmas gift. It is my first Nespresso as I was a decade long Keurig user. The first couple of days after we set it up, it worked great. On about day 3, it started brewing incorrect amounts of coffee: 15 oz for a 7.7 oz coffee capsule, 7.7 oz for a 2.7 oz espresso capsule, etc. It also seems that the button stopped working as well. I would press it and it would start up and then stop. Repeated pressings of the button yielded the same thing. I likened it to trying to start up a lawn mower or pressure washer when you pull the string over and over and it doesn't start. I contacted customer support and they walked us through a "factory reset" and then a full cleaning cycle (took about 7 minutes) and then it worked for the next couple of capsules. After that, the same issues started again. I am incredibly disappointed in this as I had been so excited to finally try out Nespresso. From many reviews I have read on here and also on Reddit, it seems that the Plus is the better model to go with given the issues with the Next model.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA