Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Broke after 6 months
on January 13, 2022
Posted by: Yonatan
Delicious coffee, but low quality machine. It did issues from the beginning but stopped working completly after 6 months.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, January 14, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. We are happy to learn were able to speak with a Machine Specialist and arranged to received a new replacement VertuoPlus. Please be sure to register your new machine's Serial Number. The VertuoPlus machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. Please call at your earliest convenience for prompt and comprehensive support should you experience any issue with your new machine. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
A nightmare!
on January 13, 2022
Posted by: CC77
from San Francisco
I wanted to make the switch from the original capsules (which l have been using for 18 years) to the vertuo capsules. This Next machine has been a nightmare from day one! It is incredibly inconsistent, is a pain to open and close, takes far too long to brew (which means your milk foam turns to soup by the time the coffee is actually ready), sometimes the capsules fly across the room causing a huge mess. The list just goes on really. Cannot wait to to get rid of this machine! I am going to give the Plus a try since it appears to be more user-friendly and reliable.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, January 14, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty covered through Nespresso. We are happy to offer lifetime troubleshooting support and feel confident we can help resolve the issues you've mentioned. For prompt and comprehensive troubleshooting assistance kindly call. We are available 24 hours a day, seven days a week at 1-800-562-1465, so you may call anytime at your earliest convenience. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
My fiancé and I
on January 12, 2022
Posted by: kaylag215
My fiancé and I are coffee drinkers. This Nespresso was gifted to us. It has been the greatest present yet!
Written by a customer while visiting influenster.com
Customer Rating
1
Broke after five brews.
on January 12, 2022
Posted by: Mandy
from VA
I’m sorry I used my savings on this machine. It broke the second week I had it. I am relying on my six year old Keurig to continue with my coffee. I had it replaced and the second one is failing after just three weeks.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, January 13, 2022
Thanks for your review, Mandy. We're disappointed to hear you are experiencing issues with your replacement machine. Please call us at 1-800-562-1465. We will be happy to resolve this for you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Next machine
on January 11, 2022
Posted by: Shannon
from Florida
Had this machine for about 2 weeks and only used 4 times then started leaking. Customer service is amazing with this company . They sent a replacement but this machine needs to be updated way to many issues
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, January 13, 2022
Hi Shannon, thank you for your review. We really appreciate your feedback and are glad to hear our team was able to address your concerns. If you have any questions about your new machine please don't hesitate to contact us at 1-800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Beatiful machine - Not reliable
on January 11, 2022
Posted by: MagCap
from Louisana
I purchased this machine in May of 2021 and got a replacement machine in January of 2022. I cannot recommend this model of machine to anyone. Although it is very pretty, it is not reliable at all. Less than a year of light use and it wouldn't brew pods, even after several rounds of cleaning and troubleshooting.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, January 12, 2022
Hi MagCap. Thank you for you review. We are dismayed to learn the Vertuo Next does not meet your expectations. We are thrilled to see you were able to speak to a machine expert and a replacement Evoluo machine has been processed. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your Evoluo, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disapointed
on January 11, 2022
Posted by: lmartins
Been a Nespresso customer for years, have always loved the coffee and their machines.
However the same can not be said for this particular machine; while aesthetically it is a good-looking unit it does not function reliably enough.
Every time we make coffee there is at best a 50% chance it will get an error (flashing orange lights) leading us to have to unplug and replug until it clears.
Avoid this unit and look at some of their more reliable models.
However the same can not be said for this particular machine; while aesthetically it is a good-looking unit it does not function reliably enough.
Every time we make coffee there is at best a 50% chance it will get an error (flashing orange lights) leading us to have to unplug and replug until it clears.
Avoid this unit and look at some of their more reliable models.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , January 12, 2022
Hi LMartins. Thank you for you review. We are dismayed to learn the Vertuo Next does not meet your expectations. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
My absolute favorite purchase
on January 10, 2022
Posted by: smzimms
My absolute favorite purchase I’ve ever made. I love my Nespresso! Such a great price for something that makes it feel like you are getting gourmet coffee every morning. Sometimes my machine will not brew, only down fall.
Written by a customer while visiting influenster.com