Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Disastrous
on January 15, 2022
Posted by: notakaren
from Pennsylvania
I too ignored the reviews, and was taken in by the aesthetics of the machine and the promise of excellent coffee. In less than two weeks, I am having the same issues as everyone else -- water leaking out of the top of the machine; sometimes it decides to brew coffee, but most of the time -- it just doesn't! Problematic for a coffee maker, considering that is its only job. I am very disappointed, and confused as to how this company appears unwilling or unable to fix these well documented and extensive issues.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, January 17, 2022
Thank you for your review. We're dismayed to learn your Vertuo Next machine leaks during the brew cycle. Your machine comes with a 1 year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. We recommend calling us at your earliest convenience, so a machine expert can assist you with your Vertuo Next machine. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Please please do not buy!
on January 14, 2022
Posted by: Lyddie
from Phenix City, AL
I have had this machine for a month and already it has stopped working. None of the troubleshooting fixed whatever issue. Customer service was excellent to work with though. They offered to exchange the machine for another one free of charge and giving me a shipping label to return this one. It's sad bc I got the teal/rose gold one and it is absolutely beautiful, but it lasted no time.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, January 15, 2022
Thanks for your review, Lydia. We understand your Vertuo Next has been replaced, however your preferred color not available. If you need any additional assistance, please call directly, 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Works until it doesn’t …less than a year!
on January 14, 2022
Posted by: Mememe23
from Chicago
It’s a bad design. Cant take out parts and rinse. Closing it is a pain it isn’t smooth. The light always flashes and you have to open and close it several times to get it to run. Each time you do that the pod is punctured and the grounds get everywhere.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, January 15, 2022
Thank you for your review, Lauren. We value your loyalty as a Nespresso customer since 2014, and we're here to assist you with your Vertuo Next. Please call directly, 800.562.1465, and a machine expert will be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Beautiful machine BUT …
on January 13, 2022
Posted by: ddancin
My daughter gifted me the gorgeous teal Next machine. The Espresso is rich and full bodied. The crema is amazing! BUT I’m on my 3rd Next machine because the first two leaked water and stopped working.The 1st machine malfunctioned in less than 3 weeks.The 2nd malfunctioned in a week. they are sending me a 3rd Teal Next but I’m apprehensive that eventually I’ll be on to the Next machine and thereafter. The Color is gorgeous. The size is Perfect. The Espresso is delicious. BUT. I’m extremely disappointed :(((
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, January 14, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. We are happy to learn were able to speak with a Machine Specialist and arranged to received a new replacement Luxury Teal VertuoNext. Please be sure to register your new machine's Serial Number. The machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support if there is any further issue. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke after 6 months
on January 13, 2022
Posted by: Yonatan
Delicious coffee, but low quality machine. It did issues from the beginning but stopped working completly after 6 months.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, January 14, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. We are happy to learn were able to speak with a Machine Specialist and arranged to received a new replacement VertuoPlus. Please be sure to register your new machine's Serial Number. The VertuoPlus machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. Please call at your earliest convenience for prompt and comprehensive support should you experience any issue with your new machine. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
A nightmare!
on January 13, 2022
Posted by: CC77
from San Francisco
I wanted to make the switch from the original capsules (which l have been using for 18 years) to the vertuo capsules. This Next machine has been a nightmare from day one! It is incredibly inconsistent, is a pain to open and close, takes far too long to brew (which means your milk foam turns to soup by the time the coffee is actually ready), sometimes the capsules fly across the room causing a huge mess. The list just goes on really. Cannot wait to to get rid of this machine! I am going to give the Plus a try since it appears to be more user-friendly and reliable.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, January 14, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty covered through Nespresso. We are happy to offer lifetime troubleshooting support and feel confident we can help resolve the issues you've mentioned. For prompt and comprehensive troubleshooting assistance kindly call. We are available 24 hours a day, seven days a week at 1-800-562-1465, so you may call anytime at your earliest convenience. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
My fiancé and I
on January 12, 2022
Posted by: kaylag215
My fiancé and I are coffee drinkers. This Nespresso was gifted to us. It has been the greatest present yet!
Written by a customer while visiting influenster.com
Customer Rating
1
Broke after five brews.
on January 12, 2022
Posted by: Mandy
from VA
I’m sorry I used my savings on this machine. It broke the second week I had it. I am relying on my six year old Keurig to continue with my coffee. I had it replaced and the second one is failing after just three weeks.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, January 13, 2022
Thanks for your review, Mandy. We're disappointed to hear you are experiencing issues with your replacement machine. Please call us at 1-800-562-1465. We will be happy to resolve this for you.
Written by a customer while visiting Nespresso USA